Amina Chaudhary
Belmore
Summary
Dedicated and results-driven Master of Business Administration (MBA) graduate with extensive experience in hospitality operations and team leadership. Proven track record as a Duty Manager in fast-paced hotel and gaming environments. Skilled in guest relations, conflict resolution, staff Supervision and operational excellence. Seeking to leverage my academic background and industry expertise in a progressive hospitality organization.
Flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification
Work History
Service Manager
Sonnel Hospitality
Sydney
10.2020 - Current
- Supervised daily operations across front-desk and gaming floor including bar and food and beverage department ensuring a smooth and efficient customer and guest experience.
- Ensured guest satisfaction by resolving issues promptly and professionally monitored compliance with company policies, safety, standards and responsible service of alcohol (RSA) and responsible conduct of gambling.
- Trained and led a team of staff and manage venue.
- Coordinated emergency procedures and security protocols during critical situations.
- Manage shift reports, cash handling, and auditing procedures, including end of day reconciliations.
- Monitor stock levels, control wastages and coordinate with suppliers.
- Monitoring compliance and legal responsibilities, self-inclusion registers, incident reporting and documentation, and responsible gambling practices.
- Coordinated inventory management to maintain stock levels for smooth operations.
- Conducted regular staff meetings to discuss sales strategies and updates.
- Participated in monthly inventory counts, verifying accuracy of records against physical count results.
Front Office Representative
Seranin Gordon Hotel
Sydney
11.2019 - 09.2020
- Managed guest check-ins/outs and handled VIP bookings.
- Greeted and welcomed guests in a Warm professional manner, ensuring a positive first impression.
- Processed payments, deposits, and billing transactions accurately and securely.
- Assist in training new front desk staff, improving on boarding efficiency.
- Handled guest inquiries, room bookings, and special requests via phone, email, and in person.
- (3 Star)
Front Office Representative
The Westin Hotels and Resorts
12.2017 - 12.2018
- Assist in training new front desk staff, improving on boarding efficiency.
- Handling reservations, cancellation and booking modification.
- Proceed payment and maintaining accurate billing records.
- Coordinating with housekeeping and maintenance.
- Maintaining guest records in property management system.
Education
Master of Business Administration (MBA) - Hospitality Management/Business Strategy
Kaplan Business School
Sydney, NSWBachelor of Business/Hotel Management -
IST
Kathmandu, NepalSkills
- Leadership
- Strategic Planning
- Business Analysis
- Hospitality Management
- Communication Skills
- Team Management
- Customer Service Excellence
- Operational Efficiency
- Inventory control
- Staff training
- Compliance monitoring
- Problem solving
Certification
- Responsible-service of Alcohol (RSA) and Advanced Responsible Gambling (ARCG) - NSW
- Food Handling certificate
- First Aid & CPR Certified
- Certificate in Hospitality Supervision
Accomplishments
- Awarded Employee of the Month three times in 2024
- Developed and implemented customer experience metrics that enhanced guest satisfaction scores by 18% in 6 months.
- Successfully managed a team during busiest event period.
References
- Adam Mccarron, Venue Manager - Sonnel Hospitality, adam.mccarron@sonnel.com.au
- Thanh Tran, Venue Manager - Sonnel Hospitality, thanh.tran@sonnel.com.au
- Raiesh Raj Satyal, Venue Manager - Sonnel Hospitality, raiesh.satyal@sonnel.com.au
Languages
- Nepali
- Hindi
- Mandarin Chinese
- English
- Nepali
- Hindi
- Mandarin Chinese
Timeline
Service Manager
Sonnel Hospitality
10.2020 - Current
Front Office Representative
Seranin Gordon Hotel
11.2019 - 09.2020
Front Office Representative
The Westin Hotels and Resorts
12.2017 - 12.2018
Master of Business Administration (MBA) - Hospitality Management/Business Strategy
Kaplan Business School
Bachelor of Business/Hotel Management -
IST