Amina Firdous
Maylands
Summary
Dedicated and customer-oriented professional with hands-on experience in retail and customer service. Skilled in handling customer inquiries, managing transactions, and maintaining a welcoming shopping environment. Adept at problem-solving and ensuring customer satisfaction. Seeking a full-time customer service role in Perth, WA.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
Dollar Shop
01.2024 - 07.2024
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Effectively worked independently and collaboratively during shift changes, showcased a positive attitude, and contributed to a cohesive team environment
- Effectively processed POS transactions and conducted meticulous cash reconciliations, ending each shift accurately and safely
Customer Service Representative (full Time)
Imtiaz Shopping Mall
01.2021 - 12.2023
- Maintained optimal stock levels, ensured cleanliness & hygiene, and prepared food-to-go items for customers
- Provided exceptional POS service, promoted monthly specials, and delivered friendly & welcoming interactions during shifts
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Prioritized safety protocols, monitored security cameras, and followed secure cash handling procedures
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Effectively worked independently and collaboratively during shift changes, showcased a positive attitude, and contributed to a cohesive team environment
Education
Associate of Science - Pre-engineering
IMCG F-7/4
IslamabadSkills
- Team management
- Customer service
- Teamwork and collaboration
- Time management
- Multitasking
- Decision-making
- Microsoft office
- Documentation and recordkeeping
- Self motivation
- Analytical thinking
- Goal setting
- Cash Handling & POS Operations
Certification
- Valid Driver’s License
- Event management
Languages
Hindi
Limited Working
English
Professional Working
urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Customer Service Representative Team Lead
Dollar Shop
01.2024 - 07.2024
Customer Service Representative (full Time)
Imtiaz Shopping Mall
01.2021 - 12.2023
Associate of Science - Pre-engineering
IMCG F-7/4
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