Front Desk Receptionist
Nev's Cafe
Adelaide, SA
06.2024 - 11.2024
- Responded to every incoming call professionally, answered customer queries, and placed orders while directing calls to relevant departments or managers.
- Operate the reservation and waitlist system at all high-volume times, while coordinating seating in a way that minimizes guest wait times.
- Assisted with cleaning and organization at the front desk and lobby to make a good first impression for any visitor.
- Dealt tactfully and amicably with customers' complaints; thus, when all is summed up, customer satisfaction had been resolved because I could always escalate issues to management when needed.