Amina Ismail
Melbourne
Summary
An ambitious Biomedical Science graduate at Australian Catholic University with an exceptional approach to delivering professional customer service through previous work entitlements. I have developed the discipline to meet deadlines and fulfil company's goals. Detail-oriented with excellent observational, organisational and communication skills, working in customer service has enabled me to become articulate, cultivate relationships and grow businesses.
Overview
7
7
years of professional experience
Work History
Call Centre Agent
Probe CX
02.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeding daily call requirements by 50% while maintaining a high satisfaction rate and excellent quality.
- Promoted to upskill to expand employment capabilities.
Sales Assistant
ZARA
10.2022 - 10.2024
- Filling customer orders timeously when picking, packing, and processing online orders
- Maintained an attractive, clean and welcoming store appearance
- Aimed to increase profit margins through focusing on store KPI and developed upselling techniques
After school carer
Save the Children Australia
09.2022 - 09.2022
- A program designed to give children a healthy start to life by addressing their individual needs
- Getting involved in activities with children such as outdoor and indoor play
- Involved in debriefing with colleagues at the EOD to discuss daily highlights, focuses and whether to implement changes
- Preparation for activities prior session
Team Member
Hungry Jacks
08.2017 - 07.2021
- Establishing an understanding of food preparation through Occupational Health and Safety Act (OHS) guidelines
- Dynamic work environment by taking on multiple roles in the restaurant acquiring the skill to be adaptable and resilient to change
- Proficient in operating POS systems and handling cash
Education
Biomedical Sciences - Minor in Nutrition
Australian Catholic University
Melbourne, Victoria11.2022
Skills
- MS Office
- Research and analysis
- Analytical chemistry techniques
- Records Maintenance
- Equipment Maintenance
- Complaint resolution
- POS systems
- Warehousing functions
- Inbound phone calls
Hobbies and Interests
- Passion for dermal health and cosmetics
- Art in form of oil painting
- Fashion and portrait photography
Volunteer Experience
After school carer for Save the Children Australia. A program designed to give children a healthy start to life by addressing their individual needs. Getting involved in activities with children such as outdoor and indoor play. Involved in debriefing with colleagues at the EOD to discuss daily highlights, focuses and whether to implement changes. Preparation for activities prior session.
Timeline
Sales Assistant
ZARA
10.2022 - 10.2024
After school carer
Save the Children Australia
09.2022 - 09.2022
Call Centre Agent
Probe CX
02.2022 - Current
Team Member
Hungry Jacks
08.2017 - 07.2021
Biomedical Sciences - Minor in Nutrition
Australian Catholic University
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