Amina Mirzahussain
Hampton Park,VIC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Target
Narre Warren , Victoria
01.2023 - Current
- Answered customer inquiries with courtesy and accuracy
- Informed customers of promotions and sales
- Engaged in conversations with customers to understand needs
- Demonstrated strong knowledge of store service, products and policies.
Customer Service Team Member
Hungry Jacks
Dandenong , Victoria
01.2021 - 01.2023
- Prepared and served a variety of coffee beverages, including espresso shots, lattes, cappuccinos, and pour-over coffee
- Maintained espresso machines, grinders, and brewing equipment, ensuring consistent quality
- Provided exceptional customer service, taking and fulfilling customer orders with accuracy and efficiency
- Trained new employees in coffee brewing techniques, customer service, and cash handling.
Education
Graduated -
Dandenong High School
Dandenong, VIC12.2023
Bachelor Of Laws -
Rmit, City Campus
Melbourne, VICSkills
- Time management
- Leadership
- Excellent verbal and written communication
- Product knowledge
- Networking
- Attention to details
Leadership and volunteer experience
Through my participation in community work at the local church, I developed strong leadership skills by organizing events, coordinating volunteer efforts, and guiding teams to achieve our collective goals. I have received numerous acknowledgments and praises from both current and previous employers for my attention to detail and responsiveness to feedback, which have significantly improved my overall customer service skills and enhanced customer satisfaction.
Accomplishments
- Through my participation in community work at the local church, I developed strong leadership skills by organizing events, coordinating volunteer efforts, and guiding teams to achieve our collective goals.
- I have received numerous acknowledgments and praises from both current and previous employers for my attention to detail and responsiveness to feedback, which have significantly improved my overall customer service skills and enhanced customer satisfaction.
Referee
- Jessica Dickson- 0407142267
- Mannat Sonni- 0401178504
Timeline
Customer Service Assistant
Target
01.2023 - Current
Customer Service Team Member
Hungry Jacks
01.2021 - 01.2023
Graduated -
Dandenong High School
Bachelor Of Laws -
Rmit, City Campus
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