AMINA MUSA MOHAMMED
Hobart,Australia
Summary
IT professional with extensive experience at Federal Airport Authority of Nigeria, specializing in network security and technical troubleshooting. Achieved 30% reduction in resolution time for technical issues through strategic IT infrastructure analysis and team collaboration. Expertise in system support solutions and dedication to continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cleaning Assistant
Blig's Cleaning Service
08.2023 - Current
- Maintained high standards of cleanliness and safety, ensuring 100% compliance with company protocols for guest rooms and common areas.
- Performed daily housekeeping activities, including making beds, vacuuming, dusting, and restocking amenities for up to 20 rooms per shift.
- Inspected and reported maintenance issues promptly, supporting efficient facility management and minimizing guest disruptions.
- Organized and replenished cleaning products, linens, and amenities, optimizing inventory management and reducing supply shortages by 15%.
- Collaborated with team members to deliver consistent service, demonstrating strong communication and teamwork skills.
- Conducted thorough sanitization of high-touch areas, enhancing guest safety and supporting public health initiatives.
- Responded to guest requests and concerns promptly, improving overall customer satisfaction.
- Maintained accurate records of cleaning activities and inventory usage.
- Adhered to safety procedures for cleaning chemicals, ensuring a safe work environment.
- Assisted in onboarding and training new cleaning staff as required.
KIT511 ICT Industry Placement
University of Tasmania / Oceana B&B
11.2024 - 01.2025
- Conducted comprehensive infrastructure analysis and produced detailed reports, identifying and recommending hardware and software upgrades.
- Implemented and documented system upgrades, ensuring all security patches and updates were current, reducing vulnerabilities.
- Provided troubleshooting and technical support for network, hardware, and software issues, resulting in a 30% reduction in average resolution time.
- Optimized network performance by validating Wi-Fi signal strength and speed, improving guest satisfaction scores.
- Configured and analyzed digital analytics platforms (Meta, Google Analytics GA4), enabling data-driven decisions for IT improvements.
- Evaluated and refined IT infrastructure, including cloud backup solutions and device integration, increasing data security and accessibility.
- Collaborated on cybersecurity initiatives, monitoring protocols and recommending improvements to strengthen organizational security posture.
- Assisted in procurement, installation, and support of hardware and software, ensuring seamless integration and minimal downtime.
- Coordinated with cross-functional teams to deliver IT solutions aligned with business needs.
- Documented technical processes and contributed to knowledge sharing within the team.
System Support Officer (International Terminal)
Federal Airport Authority of Nigeria (FAAN)
01.2018 - 03.2023
- Supervised and maintained ICT facilities at the international terminal, ensuring uninterrupted operations for critical airport systems.
- Troubleshot and resolved issues with internet servers and flight information display systems (FIDS), minimizing downtime and enhancing passenger experience.
- Maintained screening machines and other critical IT infrastructure, supporting airport security and operational efficiency.
- Collaborated with engineering partners (CCECC) to maintain and update terminal software, ensuring compliance with industry standards.
- Trained 15+ staff on self-check-in counter operations, improving process efficiency and reducing passenger wait times.
- Managed documentation for IT processes and procedures, supporting knowledge transfer and regulatory compliance.
- Oversaw the implementation of the Runway End Safety Areas (RESA) program, contributing to improved airport safety measures.
- Provided technical support for the installation and maintenance of new hardware and software.
- Assisted in the development and enforcement of IT policies and procedures.
- Monitored system performance and generated regular status reports for management.
Production Assistant
Dasamal Television Networking (DTN)
01.2017 - 12.2017
- Used Adobe Premiere Pro and Photoshop to create production films and news clips, enhancing the station's digital content.
- Assisted in setting up broadcasting equipment for live productions, ensuring smooth and timely broadcasts.
- Collaborated with crew members to gather, process, and archive digital content, supporting efficient content management.
- Managed the station's social media presence and website updates, increasing audience engagement.
- Provided technical support for studio equipment, including lighting and sound systems, improving production quality.
- Participated in brainstorming sessions for new content, contributing creative ideas to the team.
- Catalogued and archived video footage and digital assets for future reference.
- Learned broadcast scheduling and contributed to the improvement of digital workflows.
- Supported the training of new staff and interns on studio procedures.
- Assisted in troubleshooting technical issues during live broadcasts.
IT Support Officer
Small and Medium Enterprises Development Agency (SMEDAN)
08.2015 - 08.2016
- Maintained software installations and performed system updates, ensuring all devices were secure and up to date.
- Managed file documentation and organized IT workshops, supporting staff development and knowledge sharing.
- Provided technical support to staff and clients, resolving issues promptly and improving user productivity.
- Assisted in the setup and configuration of new hardware and software, enabling seamless onboarding for new employees.
- Monitored system performance and recommended improvements to optimize efficiency.
- Developed and maintained user manuals and training materials for staff.
- Facilitated communication between IT and non-technical departments to address technology needs.
- Supported the planning and execution of IT-related events and training sessions.
Education
Master of Information Technology and Systems - Information Technology
University of Tasmania
Australia06.2023
B.Sc. - Information Technology and Computer Engineering
Moscow Power Engineering Institute
Russia02.2015
Skills
- Network security and monitoring
- Windows system support
- Technical troubleshooting
- IT infrastructure analysis
- Cybersecurity principles
- Cloud backup solutions
- Microsoft Office proficiency
- Media editing (Adobe Premiere Pro, Photoshop)
- Analytical thinking and documentation
- Team collaboration and communication
Certification
- Runway End Safety Areas (RESA), 2021
- Self-Check-in Counters Training, 2021
- Two-Month Diploma in Mechanical CADD, 2016
References
Available on request
Timeline
KIT511 ICT Industry Placement
University of Tasmania / Oceana B&B
11.2024 - 01.2025
Cleaning Assistant
Blig's Cleaning Service
08.2023 - Current
System Support Officer (International Terminal)
Federal Airport Authority of Nigeria (FAAN)
01.2018 - 03.2023
Production Assistant
Dasamal Television Networking (DTN)
01.2017 - 12.2017
IT Support Officer
Small and Medium Enterprises Development Agency (SMEDAN)
08.2015 - 08.2016
Master of Information Technology and Systems - Information Technology
University of Tasmania
B.Sc. - Information Technology and Computer Engineering
Moscow Power Engineering Institute
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