Summary
Overview
Work History
Education
Skills
Timeline
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Amina Ramo

Bundaberg,QLD

Summary

Proven to enhance customer satisfaction and sales at Island Pharmacy, I leveraged strong product knowledge and exceptional relationship-building skills to foster a loyal customer base and streamline operations. My adaptability and inventory management acumen contributed significantly to team success, demonstrating a commitment to results and a positive customer experience.

Overview

5
5
years of professional experience

Work History

Fruit Packer

Family Cross Farm
10.2023 - 04.2024
  • Ensured customer satisfaction by carefully inspecting all packed fruits for quality control purposes.
  • Enhanced packing efficiency by streamlining fruit selection and sorting processes.
  • Assisted in maintaining a clean and safe work environment, adhering to safety guidelines and protocols.
  • Demonstrated adaptability by quickly learning new packing techniques as required per seasonal changes or market demands.

Shed Hand

Hinkler Park Plantations
05.2023 - 09.2023

Fruit Picker

Burlington Berries
11.2022 - 04.2023
  • Picked and arranged fruit following specified instructions.
  • Harvested high volumes of ripe, quality fruits from fields and orchards.
  • Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
  • Removed and discarded damaged fruits to improve harvest quality.

Cashier Assistant

Islands Babaque
11.2020 - 06.2021
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.

Shop Assistant

Island Pharmacy
11.2018 - 03.2019
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Checked incoming orders and organized new stock.
  • Contributed to team success by supporting colleagues during peak periods or staff shortages.
  • Assisted customers in locating items, ensuring a positive shopping experience.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collaborated with team members to achieve overall store goals and objectives.
  • Greeted customers entering store and offered assistance with requirements.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Assisted in training new hires on store procedures, policies, and product knowledge.
  • Developed strong product knowledge to educate customers on features and benefits.
  • Reduced wait times by efficiently processing transactions at the cash register.
  • Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
  • Streamlined store operations with effective inventory management and restocking practices.
  • Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
  • Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
  • Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
  • Supported promotional events by setting up displays and distributing flyers, increasing customer engagement and sales.
  • Increased sales, recommending products based on customer needs and preferences.
  • Implemented customer loyalty program, encouraging repeat business and building loyal customer base.
  • Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.

Education

Foundation - Accounting & Economics

Saint Nicholas College
Honiara,Solomon Islands
10.2018

Certificate III - Individual Support Ageing And Disability

Strategix Training Centre
Bundaberg, QLD

Skills

  • Relationship Building
  • Inventory Control
  • Stock replenishment
  • Safety Procedures
  • Product Promotions
  • Raw Materials Handling
  • Fabrication
  • Supply Maintenance
  • Sales trends
  • Friendly and Helpful
  • Honest and Dependable
  • Reliable and Responsible
  • Customer Assistance
  • Adaptable and Flexible
  • Team Cooperation
  • Customer Service
  • Flexible Hours
  • Safety and Cleanliness Standards
  • Cash Handling
  • Creative Thinking
  • Inventory and Stocking
  • Staff Support

Timeline

Fruit Packer

Family Cross Farm
10.2023 - 04.2024

Shed Hand

Hinkler Park Plantations
05.2023 - 09.2023

Fruit Picker

Burlington Berries
11.2022 - 04.2023

Cashier Assistant

Islands Babaque
11.2020 - 06.2021

Shop Assistant

Island Pharmacy
11.2018 - 03.2019

Foundation - Accounting & Economics

Saint Nicholas College

Certificate III - Individual Support Ageing And Disability

Strategix Training Centre

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Amina Ramo