Summary
Overview
Work History
Education
Skills
Timeline
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Amina Seck

Canberra,ACT

Summary

I am an enthusiastic people-person with outstanding customer service skills. I am an organized, reliable team player. I have a positive attitude, communicate professionally with people from all walks of life, and am keen to roll up my sleeves to get the job done. I am an active quick learner.

I have a proven track record in enhancing customer experiences and sales at the Australian Institute of Sport, leveraging expertise in POS terminal operation and exceptional customer service. Demonstrated ability to foster teamwork and resolve problems efficiently, contributing to significant improvements in customer satisfaction and repeat business. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

4
4
years of professional experience

Work History

Retail Sales Assistant

Australian Institute of Sport
03.2021 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Ramp Agent

Swissport
04.2023 - 07.2024
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travellers with bags for over 15 daily flights.
  • Conducted marshalling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
  • Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.

Crew Member

McDonald's
02.2020 - 04.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

No Degree -

Hawker College
Hawker, ACT
06.2022

High School Diploma -

St Francis Xavier College
Canberra, ACT
12.2020

Skills

  • Punctuality
  • Cash Handling
  • Cash Register Operation
  • Goal-Oriented
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • POS Terminal Operation

Timeline

Ramp Agent

Swissport
04.2023 - 07.2024

Retail Sales Assistant

Australian Institute of Sport
03.2021 - Current

Crew Member

McDonald's
02.2020 - 04.2023

No Degree -

Hawker College

High School Diploma -

St Francis Xavier College
Amina Seck