Amina Sirat
Truganina,Victoria
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Self-motivated Production Technician follows safety practices, policies and procedures to consistently drive safe job performance. Disassembles, overhauls and rebuilds equipment with minimal supervision. Working knowledge of machine mechanics and troubleshooting and continuously learns new technologies.
Overview
11
11
years of professional experience
Work History
Production Technician
Sequris Group
01.2024 - Current
- Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
- Provided technical support during installation or commissioning new machines that led to smooth integration within existing setup.
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
- Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
- Assisted in quality control measures by performing routine inspections of products against established standards.
Production Machine Operator
Langdon Ingredients
01.2022 - 12.2023
- Maintained accurate production records to ensure proper tracking and reporting of key performance metrics.
- Managed inventory levels for raw materials, ensuring adequate supplies were available for uninterrupted production schedules.
- Collaborated with team members for seamless transitions between shifts and increased productivity overall.
- Ensured safety compliance, conducting regular audits of equipment and workspace conditions.
- Collected batch samples of product for quality control.
- Monitored machine operation for compliance with policies, procedures and processes.
- Maintained quality of product by checking labels, packaging and other factors.
- Organized and cleaned work area to meet standards, keep tidy and prevent injuries.
- Identified and corrected issues or inconsistencies found in batch samples.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Customer Service Officer
Nasta Family Day Care
03.2020 - 06.2021
- Reduced response time by managing high call volumes while maintaining professional demeanor under pressure.
- Exceeded customer expectations by going extra mile, ensuring memorable experience that fostered brand loyalty and advocacy.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
Microbiology Technician
Chris Greek Dips
02.2013 - 02.2016
- Participated in audits by regulatory agencies, demonstrating compliance with all applicable rules and regulations governing laboratory operations.
- Efficiently managed inventory of supplies and reagents, ensuring adequate stock levels while minimizing waste.
- Improved lab safety by conducting regular equipment inspections and implementing updated protocols.
- Maintained a clean and organized work environment, adhering to best practices for laboratory safety and hygiene.
- Reduced contamination risks by implementing strict aseptic techniques during all laboratory procedures.
- Assisted in troubleshooting issues with lab equipment, ensuring minimal downtime and consistent performance.
- Increased accuracy of test results through careful adherence to standardized testing methods and quality control measures.
- Observed high health and safety standards.
- Recorded, analyzed, and interpreted data.
- Grew microbe cultures in different media.
- Inspected and calibrated pH meters, spectrophotometers and centrifuges.
Education
Graduate Certificate - Food Sciences And Technology
RMIT University
Bundoora, VIC12.2021
Associate of Applied Science - Medical Laboratory Technology
RMIT University
Bundoora, VIC12.2017
Skills
- Testing and troubleshooting
- Materials Handling
- OSHA Compliance
- Root Cause Analysis
- Account updating
- Complaint resolution
- Report Generation
- Data Entry
- GMP regulations adherence
- Quality Control Analysis
- Customer Service
- Call Center Operations
Timeline
Production Technician
Sequris Group
01.2024 - Current
Production Machine Operator
Langdon Ingredients
01.2022 - 12.2023
Customer Service Officer
Nasta Family Day Care
03.2020 - 06.2021
Microbiology Technician
Chris Greek Dips
02.2013 - 02.2016
Graduate Certificate - Food Sciences And Technology
RMIT University
Associate of Applied Science - Medical Laboratory Technology
RMIT University
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