AMINATA BANGOURA
Melbourne,VIC
Overview
5
5
years of professional experience
Work History
Receptionist/Dental Assistant
Dental Practice
04.2024 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Booking patient in for their appointment
- Resolved customer problems and complaints.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected payments, processed transactions and updated relevant records.
- Performed general chair-side duties for general dentistry, endo (Root canal) procedures, and oral surgery.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Scheduled and confirmed patient appointments.
- Prepared patient x-rays and images for dentist review.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Assisted dentists and Oral Hygienist by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Prepared and sterilized instruments and materials for use by dentists.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Receptionist, Po,kie Machine Attendant , Bar
Restaurant
07.2022 - 03.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Doing GIRs (Gambling Incidents Reports ) around 40-50 depends on the day
- Writing up schedule shifts for the next day and print part of receptionist duty
- Make recommendations to the menu and share additional information with guests as needed on
food ingredients or potential food allergies etc. - Comply with all food and beverage regulations
- Help customers to access poker machines and ensure guests understand the machines and can interact
with their chosen games. - Assist guests in money handling and payment facilitation whilst maintaining responsible gaming
practices by monitoring guest’s behaviour and spending. - Check guest’s identification and confirm they meet legal drinking age whilst working in the bar
- Delivery food items and drinks to table, inquiring to see if the customers are satisfied and fetching
additional courses if needed. - Communicate order with the kitchen team to ensure correct food ordered
- Making sure whoever enters the club has their license or members card with us and signing in correctly .
Shift Manager
Guzman Y Gomez(GYG)
11.2019 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Supervised daily store operations, ensuring a safe and orderly environment.
- Assisted with food preparation and provided team support.
- Managed customer interactions both in-person and via phone.
- Handled store closing duties, including balancing tills, securing doors, windows, and safes, and ensuring cleaning checklists were completed.
- Monitored inventory using FIFO principles and organized deliveries.
- Made menu recommendations and provided information on food allergies and ingredients.
- Processed payments through cash, EFTPOS, and credit card, and prepared invoices.
- Documented transactions and reconciled end-of-day financials, including cash sales, refunds, and delivery orders
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanour, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Educator Assistant, Server ,Student Enrolled Nurse
Work Experience
06.2020 - 11.2022
Timeline
Receptionist/Dental Assistant
Dental Practice
04.2024 - Current
Receptionist, Po,kie Machine Attendant , Bar
Restaurant
07.2022 - 03.2024
Educator Assistant, Server ,Student Enrolled Nurse
Work Experience
06.2020 - 11.2022
Shift Manager
Guzman Y Gomez(GYG)
11.2019 - 08.2022
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