Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Reference
To NOTE
Timeline
Generic

AMINATA BANGOURA

Adelaide,SA

Summary

I am a business professional with extensive experience in supporting organisations and improving administrative workflowsI am well-known for being hands-on, with the energy and determination to handle any task.k. I am reliable, fast-paced, and team-oriented.

I bring key skills in management and effective communication, and I consistently adapt well to change. With a strong work ethic and excellent organizational skills, I thrive in both team-based and individual environments.

I have experience in records management and am proficient in Microsoft Office, and Adobe tools. Frequently praised as hard-working by peers, I am known for my compassionate, supportive approach, and strong interpersonal skills.

I can be relied upon to help your team achieve its goals

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Office Coordinator

Dental Practice
04.2024 - 08.2025
  • Booking a patient for their appointment.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously, under tight deadlines.
  • Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
  • Maintained confidentiality of information regarding clients and the company.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • I greeted incoming patients professionally, and provided friendly, knowledgeable assistance.
  • Kept the reception area clean and neat to give visitors a positive first impression.
  • Restocked supplies, and submitted purchase orders to maintain stock levels.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Collected payments, processed transactions, and updated relevant records.
  • Schedule and coordinate meetings, conference rooms, and executive calendars.
  • Managed patient check-in/out processes, appointment scheduling, and records.
  • Prepared daily reports for management review, highlighting key performance metrics related to front-office activities.
  • Collect patient and client documents and information upon referral.
  • Performed monthly financial reporting and recorded payments to keep the accounting system updated.
  • Optimized appointment scheduling to accommodate emergency cases, improving patient outcomes.
  • Provided backup to the front desk to step in and assist with various tasks whenever an employee was absent or at lunch.

Receptionist, Pokie Machine Attendant.

Restaurant
ACT, Canberra
07.2022 - 03.2024
  • Confirmed booking with patrons.
  • Greeting incoming visitors and customers professionally, and providing friendly, knowledgeable assistance.
  • Kept the reception area clean and neat to give customers a positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions, and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information about the venue.
  • Corresponded with customers through email, telephone, or postal mail.
  • Doing GIRs (Gambling Incident Reports) around 40-50 depends on the day.
  • Writing up schedule shifts for the next day and printing part of the receptionist's duties.
  • Make recommendations for the menu, and share additional information with guests as needed on food ingredients, potential food allergies, etc.
  • Comply with all food and beverage regulations.
  • Help customers access poker machines, and ensure guests understand the machines and can interact with their chosen games.
  • Assist guests in money handling and payment facilitation while maintaining responsible gaming practices by monitoring guests' behavior and spending.
  • Check the guest’s identification, and confirm they meet the legal drinking age while working in the bar.
  • Deliver food items and drinks to the table, inquire to see if the customers are satisfied, and fetch additional courses if needed.
  • Communicate the order with the kitchen team to ensure the correct food is ordered.
  • Making sure whoever enters the club has their license or member's card with us, and signing in correctly.

Manager

Guzman Y Gomez(GYG)
ACT, Canberra
10.2019 - 08.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills, while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position, and regularly backed up front-line staff.
  • Collaborated with other shift managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
  • Supervised daily store operations, ensuring a safe and orderly environment.
  • Assisted with food preparation, and provided team support.
  • Managed customer interactions both in person and via phone.
  • Handled store closing duties, including balancing tills, securing doors, windows, and safes, and ensuring that cleaning checklists were completed.
  • Monitored inventory using FIFO principles, and organized deliveries.
  • Made menu recommendations and provided information on food allergies and ingredients.
  • Processed payments through cash, EFTPOS, and credit card, and prepared invoices.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Educator Assitant

Early Learning Children Centre (work Experience)
ACT, Canberra
11.2020 - 12.2020

As part of the requirements for successful completion of Year 12, I am required to undertake a work placement relating to my career.

  • Facilitated small-group instruction sessions targeting specific skill gaps among struggling learners for academic success.
  • Collaborated with adults and children to provide a safe and educational experience.
  • Chose materials and developed lesson plans to enhance skills for individual children.
  • Fostered relationships with children to increase engagement, and periodically reported children's progress to parents, guardians, and leadership.
  • Exemplified positive behavior for children by assisting with learning, moving around to manage the classroom, and maintaining safety.
  • Maintained discipline in the classroom by monitoring behavior.
  • Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
  • Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
  • Read stories aloud to the kids both individually and collectively during story time sessions.
  • Ensured proper hygiene practices among the children including hand washing before meals.

Education

Diploma - Nursing

Canberra Institute of Technology
Canberra, ACT
02.2023

High School Diploma -

Gungahlin College
Gungahlin Town Centre, ACT
12.2020

Year 10 Certificate -

Amaroo School
Amaroo, ACT
12.2018

Skills

  • Organization
  • Supervision
  • Time management
  • Telephone skills
  • Demonstrate expertise in working under pressure
  • PowerPoint
  • Eye to detail
  • Written communication
  • Prioritise multiple tasks in a fast-paced environment
  • Customer and client relations
  • Basic accounting
  • Scheduling appointments
  • Greeting and seating clients, customers
  • Office administration
  • Accountability
  • High level of ownership
  • The ability to effectively build relationships with peers, customers, and leadership
  • Business operations
  • Interpersonal communication
  • Problem resolution
  • Demonstrate expertise in working under pressure
  • Accountability and a high level of ownership
  • Team building
  • Appointment scheduling
  • Meeting scheduling
  • Schedule coordination

Personal Information

Certification

2018 Year 10, Amaroo School, ACT
2019 Year 11, Gungahlin College, ACT
2020 Year 12, Gungahlin College, ACT
2020 Certificate II in Hospitality, Gungahlin College, ACT
2020 Certificate II in Social Community, Gungahlin College, ACT
2021-2023 Diploma of Nursing CIT Canberra, ACT
2021 Cultural Orientation Plan for Health Professionals.
First Aid Certificate (Valid)

Reference

Jordan Robinson

Title: Manager, Raiders Club (Gungahlin), Contact Number: 046-890-9866

Contact Number :0468909866

Kiera Mohamed

Title: Practice management at Dental on cue

Email:Kiera@juricgroup.com.au

Contact number: 0435 805 100

To NOTE

I am currently moving to Adelaide on the 18th of August, 2025 I do have a home in Adelaide, and a current address in Adelaide

Timeline

Front Office Coordinator

Dental Practice
04.2024 - 08.2025

Receptionist, Pokie Machine Attendant.

Restaurant
07.2022 - 03.2024

Educator Assitant

Early Learning Children Centre (work Experience)
11.2020 - 12.2020

Manager

Guzman Y Gomez(GYG)
10.2019 - 08.2022

Diploma - Nursing

Canberra Institute of Technology

High School Diploma -

Gungahlin College

Year 10 Certificate -

Amaroo School
AMINATA BANGOURA