Experienced professional seeking to fill a customer service and Youth work or related position where my skills, experience and positive attitude would be a perfect match for an employer.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
SIL Program Youth Worker/ Case Manager
Burdekin Association
10.2021 - Current
Support with independent living skills
Maintenance of progress notes and report writing
Support with daily routines and cleaning the house.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Provided key emotional support to special needs youth.
Encouraged youth clients to develop own activities and leadership skills through group discussions
Contributed to development of individualized plans to support youth goal achievement.
Facilitated youth development and leadership programs for young people from diverse backgrounds.
Monitored progress towards service plan goals.
Facilitated communication between clients and other service providers.
Improved clients' coping with routine life activities such as food budgeting and rental payments.
Facilitated outreach activities to build community awareness.
Intensive Therapeutic Care Youth Worker
Mackillop Family service
01.2021 - 12.2021
Actively participate in activities and increase competencies of young people
Maintenance of progress notes and report writing
Support the involvement of family
Provided key emotional support to special needs youth.
Managed and led activities promoting growth in mental, emotional, and educational areas.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Supervised youth in residential and community-based programs to minimize risks and offer support.
Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
Youth worker
Interactive community care
08.2020 - 05.2022
Participates in the assessment, goal setting and progress evaluation of children/Youth
Teaching children/ youth to relate in a socially appropriate manner through the use of daily routines and activities
Monitoring clients in a residential setting and ensures their safety and wellbeing
Providing behaviour management on a one-to-one and / or group basis by performing duties, such as providing feedback on clients, behaviour, teaching coping techniques and adaptive behaviour and providing guidance and support
Providing emotional support and crisis intervention to clients which may include non-violent physical interventions
Ensuring communication and liaison between group home, school, family and community
Ensuring that clients physical needs are met by performing duties such as assisting with basic personal hygiene, preparing meals and administering medication as required in accordance with established guidelines, procedures and instructions.
Youth worker
Sugarman
08.2020 - 02.2022
Maintain client progress notes and assist in developing goal-oriented service plans
Provide client supervision and maintain appropriate documentation
Report all inadequacies in the provision of service to clients
Prepare and submit documentation and reports within the required time-lines
Provide feedback and counseling to youth regarding social skills, behaviour and anger management
Ensure proper movement and supervision of youth
Assist with medication pass as required
Provide first aid treatment as necessary
Youth worker
BRC
07.2020 - Current
Taught life skills and coping mechanisms to residential population
Bonded with youth in empathic, caring environment to reduce trauma and emotional distress
Organised outings for enrichment and societal reintroduction
Coordinated family visits, medical appointments, and therapy sessions for youth residents
Reported to case managers and director about day-to-day interactions and specific target populations
Wrote daily, weekly, and monthly logs and reports concerning youth activities, cooperation, and other
data
Observed behaviour modification programming and asserted performance policies
Upheld agency policy and regulations with team providing on-site residential care.
Youth Support Worker
Connecting families
01.2020 - 08.2021
Monitor activities that meet client’s physical, emotional, recreational, social, educational and medical needs
Maintained safety, appearance and cleanliness of the facility
Assisted with preparing meals and supervised meals and kitchen area
Implemented agency behaviour management procedures and monitored client behaviour
Prepared statistical reports
Performed intake responsibilities by notifying caseworker of child’s immediate need
Regularly managed negative behaviours, as well as developed
Block shift (shift with young person 5-10 days) support young person throughout.
Education
Certificate IV Youth Work RTO - undefined
Diploma - community service
Completion of Foundational training in Intensive Therapeutic Care - undefined
Certificate Trauma Responsive Practice - undefined
Legal Service - Legal Administrative Assistance
Tafe NSW
Ultimo, NSW
11.2022 - Current
Skills
Skillsundefined
Timeline
Legal Service - Legal Administrative Assistance
Tafe NSW
11.2022 - Current
SIL Program Youth Worker/ Case Manager
Burdekin Association
10.2021 - Current
Intensive Therapeutic Care Youth Worker
Mackillop Family service
01.2021 - 12.2021
Youth worker
Interactive community care
08.2020 - 05.2022
Youth worker
Sugarman
08.2020 - 02.2022
Youth worker
BRC
07.2020 - Current
Youth Support Worker
Connecting families
01.2020 - 08.2021
Certificate IV Youth Work RTO - undefined
Diploma - community service
Completion of Foundational training in Intensive Therapeutic Care - undefined
Certificate Trauma Responsive Practice - undefined