Aminata Mansaray
Sydney Olympic park,NSW
Summary
Experienced professional seeking to fill a customer service and Youth work or related position where my skills, experience and positive attitude would be a perfect match for an employer.
Overview
4
4
years of professional experience
Work History
case worker
Hornsby Ki-rin-Gai Women Shelter
Hornsby, NSW
09.2023 - Current
- Enhanced client well-being by developing comprehensive case plans addressing individual needs.
- Reduced recidivism rates through effective case management and personalized support services.
- Streamlined documentation processes, increasing efficiency in caseload management.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Provided crisis intervention services, ensuring the safety and stability of clients during challenging situations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Assessed needs of each client and recommended appropriate services and resources.
SIL Program Youth Worker/ Case Manager
Burdekin Association
10.2021 - Current
- Support with independent living skills
- Maintenance of progress notes and report writing
- Support with daily routines and cleaning the house.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided key emotional support to special needs youth.
- Encouraged youth clients to develop own activities and leadership skills through group discussions
- Contributed to development of individualized plans to support youth goal achievement.
- Facilitated youth development and leadership programs for young people from diverse backgrounds.
- Monitored progress towards service plan goals.
- Facilitated communication between clients and other service providers.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Facilitated outreach activities to build community awareness.
Team Leader, Disability Client Services
My Able Care
Sydney, NSW
06.2021 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Responsibilities, monitoring client intake and assessment and determine how to best provide support.
- Excellent communication skills, both verbal and written.
- Lead service meetings and ensures they are coordinated, chaired,minutes and identified actions are followed up and completed.
- Conduct planning conversations and risk assessment and make reasonable and necessary decisions in accordance with NDIS Act.
- work with client and their carers to identify options to achieve their plan to be funded by the NDIS.
- Ensuring the successful daily operation of programs and effective administrations service budgets.
Youth worker
BRC
07.2020 - 01.2023
- Taught life skills and coping mechanisms to residential population
- Bonded with youth in empathic, caring environment to reduce trauma and emotional distress
- Organised outings for enrichment and societal reintroduction
- Coordinated family visits, medical appointments, and therapy sessions for youth residents
- Reported to case managers and director about day-to-day interactions and specific target populations
- Wrote daily, weekly, and monthly logs and reports concerning youth activities, cooperation, and other data
- Observed behaviour modification programming and asserted performance policies
- Upheld agency policy and regulations with team providing on-site residential care.
Youth worker
Interactive community care
08.2020 - 05.2022
- Participates in the assessment, goal setting and progress evaluation of children/Youth
- Teaching children/ youth to relate in a socially appropriate manner through the use of daily routines and activities
- Monitoring clients in a residential setting and ensures their safety and wellbeing
- Providing behaviour management on a one-to-one and / or group basis by performing duties, such as providing feedback on clients, behaviour, teaching coping techniques and adaptive behaviour and providing guidance and support
- Providing emotional support and crisis intervention to clients which may include non-violent physical interventions
- Ensuring communication and liaison between group home, school, family and community
- Ensuring that clients physical needs are met by performing duties such as assisting with basic personal hygiene, preparing meals and administering medication as required in accordance with established guidelines, procedures and instructions.
Youth worker
Sugarman
08.2020 - 02.2022
- Maintain client progress notes and assist in developing goal-oriented service plans
- Provide client supervision and maintain appropriate documentation
- Report all inadequacies in the provision of service to clients
- Prepare and submit documentation and reports within the required time-lines
- Provide feedback and counseling to youth regarding social skills, behaviour and anger management
- Ensure proper movement and supervision of youth
- Assist with medication pass as required
- Provide first aid treatment as necessary
Youth Support Worker
Connecting families
01.2020 - 08.2021
- Monitor activities that meet client’s physical, emotional, recreational, social, educational and medical needs
- Maintained safety, appearance and cleanliness of the facility
- Assisted with preparing meals and supervised meals and kitchen area
- Implemented agency behaviour management procedures and monitored client behaviour
- Prepared statistical reports
- Performed intake responsibilities by notifying caseworker of child’s immediate need
- Regularly managed negative behaviours, as well as developed
- Block shift (shift with young person 5-10 days) support young person throughout.
Education
Certificate IV Youth Work RTO - undefined
1 2019
Diploma - community service
5 2020
Completion of Foundational training in Intensive Therapeutic Care - undefined
4 2020
Certificate Trauma Responsive Practice - undefined
11 2020
Legal Service - Legal Administrative Assistance
Tafe NSW
Ultimo, NSWCurrent
Skills
- Skills
- Attention to detail
- Communications
- Outstanding people skills
- Problem-solving abilities
- Excellent communication
- Documentation and reporting
- Maintenance
- P>Emotional support
- P>Special needs understanding
- P>Behavioral interventions
- P>Teamwork and Collaboration
- P>Flexible and Adaptable
- P>Teambuilding
- P>Organization and Time Management
- P>Written Communication
- P>PPE Compliance
- P>Educational activities
- P>Emotional support
- P>Crisis response expertise
- P>Critical Thinking
- P>Excellent Communication
- P>Attention to Detail
- P>Active Listening
- P>Multitasking Abilities
- Case Service Plans
- Records Management
Timeline
case worker
Hornsby Ki-rin-Gai Women Shelter
09.2023 - Current
SIL Program Youth Worker/ Case Manager
Burdekin Association
10.2021 - Current
Team Leader, Disability Client Services
My Able Care
06.2021 - 09.2023
Youth worker
Interactive community care
08.2020 - 05.2022
Youth worker
Sugarman
08.2020 - 02.2022
Youth worker
BRC
07.2020 - 01.2023
Youth Support Worker
Connecting families
01.2020 - 08.2021
Certificate IV Youth Work RTO - undefined
Diploma - community service
Completion of Foundational training in Intensive Therapeutic Care - undefined
Certificate Trauma Responsive Practice - undefined
Legal Service - Legal Administrative Assistance
Tafe NSW
Similar Profiles
Chris FlesserChris Flesser
Enrolled Nurse at Hornsby Ku-ring-gai HospitalEnrolled Nurse at Hornsby Ku-ring-gai Hospital
MARK ERMARK ER
Staff Specialist (Locum) - Emergency Medicine at Hornsby Ku-ring-gai HospitalStaff Specialist (Locum) - Emergency Medicine at Hornsby Ku-ring-gai Hospital
Nathan CampbellNathan Campbell
Basketball Referee at Hornsby Ku-ring-gai Basketball AssociationBasketball Referee at Hornsby Ku-ring-gai Basketball Association
Mila HanMila Han
Large language model trainer at InvisibleLarge language model trainer at Invisible
Yi GaoYi Gao
Assistant Manager at ONA Coffee SydneyAssistant Manager at ONA Coffee Sydney