Amindu Fonseka
Summary
A friendly and reliable Accounting and Business graduate with a strong fundamental understanding of business operations, accounting, and finance processes. Equipped with exceptional standards of presentation and highly developed interpersonal skills, bring strong experience around scheduling, procurement, and risk assessment. Possess a strong passion for driving innovative solutions along with the team, offer a great contribution in overseeing daily business operations and leading teams to deliver high-quality customer service experiences.
Overview
9
9
years of professional experience
Work History
Small Business Consultant
Telstra
Hobart, TAS
10.2022 - Current
- Providing advice and tailored solutions to Small & Medium businesses around Australia.
- Developing sales strategies for our Small & Medium Businesses.
- Analyse & evaluate clients' specific business requirements.
- Providing high-quality solutions to meet clients' needs based on their requirements.
- Attending coaching and mentoring session to achieve team and centre targets and meeting KPIs.
- Developed complex dashboards and reporting tools to track business performance metrics.
Customer Sales and Service Specialist
Telstra
Hobart, TAS
06.2022 - 10.2022
- Engage with customers with interest and empathy, communicating effectively to identify their needs and resolve them.
- Apply knowledge of Telstra's products and services to confidently solve problems and create value for our customers through personalized solutions.
- Assist customers with billing, product, payment, and faults enquiries.
- De-escalation of customer complaints, working towards appropriate resolutions to customer requirements, in adherence with Telstra's standards.
- Champion the adoption of agile principles within the team for continuous customer experience improvement.
Online Services Team Member
Woolworths Group
Hobart, TAS
03.2021 - 06.2022
- Labelling and preparing the files with all the supporting documents gathered from the customers.
- Being available, friendly and helpful, ensuring all customers receive a positive experience.
- Working cooperatively and end to end in a team environment.
- Handling customers face to face and over the phone
- A strong team spirit and ability to lead and work autonomously when require.
Front Desk Operator
Crescent Hotel
Hobart, TAS
11.2019 - 01.2021
- Contributing to the team by accomplishing tasks as needed.
- Notifying other workers of visitor arrival.
- Scheduling appointments and maintaining appointment calendar.
- Answering the telephone; taking and relaying messages; providing information to callers.
Office Administrator
Esher Food City
Melbourne, VIC
01.2018 - 07.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Answered questions and addressed, resolved or escalated issues to satisfy customers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Designed electronic file systems and maintained electronic and paper files.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Labelling and preparing the files with all the supporting documents gathered from the customers.
Process Associate
John Keells Holdings PLC
Colombo, Sri Lanka
11.2014 - 09.2017
- Implementing accounting procedures, systems, controls, and management accounts reporting systems in addition to efficient management of accounts payable and receivable.
- Handling branch day to day operations and services to run the business smoothly.
- Experience in accounts opening, cash handling and payroll services.
- Provide timely and accurate tracking and/or sales reports for business performance monitoring.
- Handling customer complaints and solving them efficiently in a quick time.
- Handling cash as the chief teller and the cash key holder.
Education
Bachelor of Business - Accounting
University of Tasmania
Hobart, TAS2021
Graduate Diploma - Business and Management
Latrobe University
Bundoora, VIC2018
Diploma of Business -
Australian College of Business & Technology
Colombo, Sri Lanka2016
Advanced Financial Accounting and Reporting, Auditing, Taxation, Financial Management, Cost Accounting and Decision Making - undefined
Management Accounting, Accounting Information Systems, Corporate Reporting, Business and Corporate Law - undefined
Performance and Management Control, Finance, Quantitative Methods, Business Communication and Analysis - undefined
Skills
- Proficient in Microsoft Office, MYOB and Xero
- Exceptional oral and written communication
- Ability to work independently and take initiative
- Sound analytical and mathematical skills
- Ability to work in a dynamic workplace
- Better decision-making skills
- Demonstrate patience and understanding
Professional Memberships
· Member of Conservation Volunteers Australia
· Member of the Australian Red Cross volunteering team
· Member of the UTAS volunteering team
· Tasmanian Working with Vulnerable People
REFERENCES
Referees provide upon request.
Timeline
Small Business Consultant
Telstra
10.2022 - Current
Customer Sales and Service Specialist
Telstra
06.2022 - 10.2022
Online Services Team Member
Woolworths Group
03.2021 - 06.2022
Front Desk Operator
Crescent Hotel
11.2019 - 01.2021
Office Administrator
Esher Food City
01.2018 - 07.2019
Process Associate
John Keells Holdings PLC
11.2014 - 09.2017
Bachelor of Business - Accounting
University of Tasmania
Graduate Diploma - Business and Management
Latrobe University
Diploma of Business -
Australian College of Business & Technology