Aminul Islam

• Prepared reporting and documentation red cap to support effective divisional, functional and strategic business activity.
• Provided continuous quality review and spearheaded procedures and processes for program improvement.
• Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
• Reported building and facility repairs, defects and security issues to contractors and monitored progress toward resolutions.
• Cooperated with health and safety policies and identified and controlled hazards for tasks, projects and activities.
• Collaborated with key stakeholders to identify and deliver quality enhancements.
• Partnered with HR to implement and monitor policies and procedures and recommend changes.
• Represented ENT department at internal and external forums and committees for effective corporate communication and collaboration.
• Negotiated and executed contracts on behalf of department.
• Improved office operations by automating client correspondence, record tracking and data communications.

• As part of my role, I oversee the daily operations of administrative departments and personnel. I am responsible for developing, reviewing, and enhancing organizational systems, policies, and procedures to ensure efficiency and effectiveness. In addition, I plan and coordinate office events such as meetings, conferences, interviews, orientations, and training sessions.
• One of my key responsibilities is maintaining physician schedules to meet approval requirements and accommodate patient needs. This includes creating and managing spreadsheets, databases, and report files. Moreover, I handle all ordering of office equipment and supplies with meticulous session logging.
• Confidentiality is crucial in my position. As such, I am tasked with copying, archiving, and faxing sensitive documents as needed. Additionally, I provide support in processing invoices approved by both clinical and administrative teams. Keeping track of expenses is also a part of my role to ensure accurate financial reporting.
• To aid communication across departments, I have written detailed instructions in a comprehensive report for reference when needed. I strive to maintain a professional demeanor while carrying out my duties efficiently.
• Coordinated and negotiated resolutions to complex problems.

Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.

• Monitored work performance to satisfy requirements.
• Maintained interdepartmental relations with other services to accomplish goals.
• Interpreted and processed wide variety of data related to program planning and specialized needs.
• Provided leadership with objective, independent assessments and recommendations for operational policies.
• Coordinated, vetted and staffed policies or issues.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Educated staff on organizational mission and goals to help employees achieve success.
• Frequently inspected production area to verify proper equipment operation.
• Conducted regular reviews of operations and identified areas for improvement.
• Developed effective improvement plans in alignment with goals and specifications.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Wrote detailed narrative reports for use in investigations.
• Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
• Prepared and submitted detailed reports regarding assignments and ongoing investigations.
• Responded to emergency calls relayed from dispatcher or supervisors and communicated situation details to other officers.
• I was tasked with providing administrative support for the mental health intensive care unit. My responsibilities included maintaining accurate records of bed movement, admissions, transfers, and discharges through IPM. Additionally, I ensured that patients' legal statuses were up-to-date and handled correspondence with both internal and external entities to facilitate the hearing tribunal process.
• Based on the nurse unit manager's recommendation, I updated the staff roster to reflect any allocation changes, swaps, correspondence with agencies, and casual shifts if needed. I also diligently handled invoices and followed up on them while updating the spreadsheet. Any necessary communication regarding accounts payable was promptly reported to the Manager or executive assistant. To efficiently manage ward goods and stock, I utilized Procurement, winc, and toll stream for ordering purposes.
• Facilitating multiple administrative duties such as typing, photocopying, faxing, updating patients' GP information, verifying Medicare eligibility, collecting data, and organizing documents. Offering assistance to MHICU Nurse Unit Managers, Acute Care Team leaders, and PECC Nurse Unit Managers - managing room reservations for relevant personnel and arranging vehicle reservations, utilizing BEIMS for maintenance scheduling when required.
• Maintained database systems to track and analyze operational data.

• Advised leadership on implications, key issues and relationships to interest groups and recommended courses of action.
• Interpreted and processed wide variety of data related to program planning and specialized needs.
• Maintained interdepartmental relations with other services to accomplish goals.
• Coordinated and negotiated resolutions to complex problems.
• Monitored work performance to satisfy requirements.
• Coordinated, vetted and staffed policies or issues.
• Provided leadership with objective, independent assessments and recommendations for operational policies.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collected, arranged, and input information into database system.
• Evaluated customer needs and feedback to drive product and service improvements.
• Gathered, organized and input information into digital database.
• Educated staff on organizational mission and goals to help employees achieve success.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Conducted regular reviews of operations and identified areas for improvement.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Completed bi-weekly payroll for twenty employees.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

• Adhered to banking standards and government lending guidelines for loan services.
• Organized and finalized loan applications for underwriter review.
• Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
• Devised collection recovery strategies to resolve customer issues and delinquent cases.
• Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
• Reviewed and verified income, credit reports and employment histories for each borrower.
• Obtained and interpreted financial statements to assist in credit limit reviews.
• Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
• Checked appraisals, title information and insurance documents for each property.
• Recommended approval or disapproval of commercial, real estate or credit loans.
• Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams.
• Monitored client abilities and account information to determine appropriate credit approval decisions.
• Verified application and account details to accurately asses credit and financial risks of potential clients.
• Interviewed credit applicants by telephone or in person to obtain personal and financial data needed to complete credit report.
• Investigated and evaluated customers for creditworthiness and potential risk factors.
• Monitored accounts for signs of fraud and non-payment issues.
• Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
• Worked with clients to define and implement terms for approved credit requests.
• Kept records of customers' charges and payments.
• Prepared reports of findings and recommendations.
• Collaborated with management to evaluate credit strategies and develop improvements.
• Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets.
• Attended ongoing professional training to facilitate accurate and productive credit management.
• Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.