Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aminul Islam

St.Leoneards

Summary

Highly efficient and diligent administrative office professional with seven years of experience in management. Capable leader with excellent skills in delegating responsibilities to others and supervising and evaluating for effective task completion. Enthusiasm for delivering excellent service to customers and other visitors in the office setting. Commitment to upholding company policies and procedures when working with staff members and motivating team. Strong organizational skills and excellent attention to detail when dealing with paperwork. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Senior Administrative Officer

ENT Clinic , SCHN
11.2023 - 04.2024
  • I streamlined office processes by implementing new administrative procedures and tools, enhancing efficiency and productivity.
  • Improved communication within the team by organizing regular meetings and providing clear guidelines for projects.
  • I managed complex travel arrangements for executives, ensuring not only smooth logistics but also cost-effective bookings, thereby optimizing the use of resources. Coordinated large-scale events, including conferences and workshops, with meticulous attention to detail, ensuring a seamless and successful outcome. Developed strong relationships with external partners through effective negotiation of contracts and agreements,
  • .Implemented robust filing systems for efficient document management, resulting in more accessible access to essential information.
  • Mentored junior staff members to enhance professional development, improving overall team performance.
  • Prepared reporting and documentation red cap to support practical divisional, functional, and strategic business activity.
  • Managing outpatients clinic,
  • Create a database for new referral patients and organize bookings for the patients.
  • Organized meeting minutes, wrote agendas, and planned and coordinated office events.

Senior Administration Officer

Sexual Health Clinic , RNSH, NSW Health
05.2021 - 11.2023
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Organized and maintained records using filing system.
  • Monitored inventory stock and reordered items when count ran low.
  • Developed administrative processes and procedural improvements.
  • Monthly Scheduled meetings for Q&S committer by reserving conference room and sending electronic invitations, minute taking .
  • Trained new team members on office procedures and daily duties.
  • Enhanced awareness of health resources and worked to connect individuals with programs.
  • Helped improve quality of training seminars and public health education materials.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Collaborated with health specialists to determine client needs and helped clients develop attainable goals.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Doing roster logs in preparation for payroll.

Ward Administrative Officer

Mental health ward POWH
05.2018 - 05.2022
  • Assist at ward of patient admission and discharges and transfer
  • Use procurement organise stationary supplies across the mental health wards
  • Managing NUM’s meeting and minutes
  • Managing all calls and enquiries and redirecting to the appropriate area
  • Doing venue booking for the doctors ground and set up the venue and organise doctors catering
  • Coordinate events whenever it is needed
  • Organising mental health fleet of vehicle and allocate the vehicle to the social worker
  • Doing nurses roster and adjustment
  • Monitoring house keeping
  • Ordering laundry for patients
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • Worked closely with NUM and the clinicians to maintain optimum level of communication to effectively and efficiently complete the tasks
  • Created spreadsheets using Microsoft excel for daily, weekly and monthly report
  • Providing administrative support to the mental health tribunal
  • Switch board operator and administration
  • Switch board and communication POWH
  • Monitored office inventory to maintain supply levels.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Scheduled appointments, meetings and events for management staff.
  • Provided secretarial and office management support while building cooperative working relationships.

Switchboard Operator

POWH
04.2015 - 05.2018
  • Operate hospital PABX system, paging, and announcement
  • Operate switch board with high volume of calls in efficient and professional manner
  • Directed callers to appropriate departments, wards and offices
  • Performing administration tasks , making on call doctors roster
  • Updating afterhours on calls all professionals roster within the hospital
  • Implemented a successful updated training program for new office employees to help improve staffs
  • Guided employees when faced with a difficult challenge in their work or when working with a team member and experiencing a conflict
  • Performing code calls , emergency calls such as rapid response , code blue , code red , code yellow
  • Correspondence with chopper, security, emergency and intensive care unit whenever the patient brought down to the hospital by helicopter.

Administrative Officer

Labara mobile
06.2007 - 03.2015
  • Created team member motivational contests to push and improve the office staff’s sales performance by $300,000
  • Counselled managers and made recommendations regarding staff performance, hiring, and retraining of employees throughout the year
  • Developed new employee job procedures and strategies to eliminate excessive break time and reduce misunderstandings.

Credit officer

South East Bank Ltd
01.2001 - 01.2004
  • Carry out credit analysis and requests on clients
  • Clarify documentation to make relevant decision
  • Recommended loan approvals and denials as well as limits
  • Mentoring daily credit operation and mentors junior officer
  • Regularly update the regulatory and banking knowledge through training

Education

Certificate IV in Health Management -

SWC
Sydney, NSW
04.2022

Certificate III health management -

SWC
01.2020

Master of Professional Accounting - Commerce

Central Queensland University
Sydney, NSW
07.2007

Master of commerce in management -

National university
01.2001

Training. -

SWC

Skills

  • Strong skills in operating computer software required for business applications, such as
  • Microsoft Word, Excel, Dynamics, PeopleSoft, SAP, and more
  • Proven record of results when working as a supervisor for a team of staff members, resulting in better productivity and improved morale
  • Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times
  • Exceptional ability to deliver outstanding customer service and diffuse customer complaints or problems
  • Highly capable oral and written communicator when discussing issues with staff members or delivering correspondence to individuals in writing
  • Inter-Department Collaboration
  • Planning and Prioritization
  • Records and Database Management
  • Resource Planning

Timeline

Senior Administrative Officer

ENT Clinic , SCHN
11.2023 - 04.2024

Senior Administration Officer

Sexual Health Clinic , RNSH, NSW Health
05.2021 - 11.2023

Ward Administrative Officer

Mental health ward POWH
05.2018 - 05.2022

Switchboard Operator

POWH
04.2015 - 05.2018

Administrative Officer

Labara mobile
06.2007 - 03.2015

Credit officer

South East Bank Ltd
01.2001 - 01.2004

Certificate IV in Health Management -

SWC

Certificate III health management -

SWC

Master of Professional Accounting - Commerce

Central Queensland University

Master of commerce in management -

National university

Training. -

SWC

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