Amir Gorji
Ict Customer Support Officer
Perth
Summary
Experienced with diagnosing and repairing computer hardware systems, ensuring seamless performance and minimal downtime. Utilizes troubleshooting skills to identify and resolve issues promptly, maintaining system reliability. Strong understanding of hardware installation and client support, consistently ensuring high levels of customer satisfaction.
Professional with strong background in computer hardware, adept at diagnosing, repairing, and upgrading systems. Known for effective team collaboration and delivering results. Possesses skills in troubleshooting, system assembly, and component testing. Reliable, adaptable, and focused on meeting evolving technical demands.
Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
ICT SUPPORT OFFICER
Wizard Solutions
Perth, WA
09.2024 - Current
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Monitored performance metrics regularly, taking corrective actions as needed to maintain high levels of service excellence consistently.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- Reduced downtime for clients by quickly identifying and addressing hardware malfunctions.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided basic end-user troubleshooting and desktop support.
- Configured hardware, devices, and software to set up work stations for employees.
ICT CUSTOMER SUPPORT
Amata-logistics
03.2021 - 09.2023
- Installed, tested and serviced alarm and associated systems for commercial and residential customers
- Installed and configured new devices and system components
- Researched and recommended network and data communications hardware and software
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers
- Assisted customers with the setup of new devices and provided guidance on proper usage and maintenance techniques.
- Improved system performance for users by performing regular maintenance tasks, such as cleaning, updates, and upgrades.
- Installed and maintained remote work systems to facilitate virtual employee access to technology for continued operation.
- Disassembled computers to perform diagnostics and check for repair needs.
ICT CUSTOMER SUPPORT & HELP DESK
Sgr
02.2016 - 03.2021
- Troubleshot technical issues, quickly identifying and resolving problems for seamless system performance
- Performed troubleshooting of systems with techniques such as speed and ping tests
- Minimized downtime during installations by effectively managing projects from start to finish
- Assisted in the development of disaster recovery plans, safeguarding critical business data in case of emergencies or system failures.
- Assisted with the onboarding process of new employees by setting up computer hardware, email accounts, and network access permissions, ensuring a smooth transition into their roles.
- Enhanced system security through regular updates and patches for operating systems and software applications.
- Supported users on a daily basis, addressing technical inquiries promptly and professionally.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Boosted employee productivity by offering training sessions on software applications and best practices for technology usage.
Help Desk Technician & Support Client
Hirbodniroo & Tanso
05.2012 - 06.2014
- Provided training on use, troubleshooting, and calibration of equipment
- Repaired and updated equipment to conform to company-wide standards
- Improved network performance by skillfully installing and maintaining cable systems for various clients
- Enhanced software performance by identifying and resolving technical issues in a timely manner.
- Assisted clients with customized software solutions tailored to their specific business needs.
- Streamlined the repair process by implementing effective inventory control measures for replacement parts for printer scanner , etc .
- Delivered top-notch customer service, resolving concerns and answering questions about computer hardware repairs.
- Assisted customers with software installation and configuration after completing necessary hardware repairs.
Help Desk Technician
Parhoon Trah Company
07.2011 - 07.2012
- Supported users remotely across various locations, showcasing adaptability in problem-solving.
- Provided basic end-user troubleshooting and desktop support.
- Engaged with diverse teams to facilitate the comprehensive integration of IT services company-wide.
- Developed expertise in various operating systems, hardware components, and software applications to better serve clients'' needs.
- Achieved superior system performance by executing systematic maintenance tasks like updates and upgrades.
Education
Associate of Science - Electrical Engineering - Electron : Electrician
Shamsipour University
Tehran 01.2004 - 08.2006
Skills
CCTV camera systems installation and configuration
Network cabling
Rack installations
Network switches deployment and configuration
Surveillance systems installation
Security systems design and implementation
Troubleshooting
undefinedCertificates
Microsoft Network + Awarded on December 19th 2010 Kahkeshan institite of technology tehran, iran
Mcitp server administrator pack 2008 (70,680-70,646-70,642-70,640) Awarded on july 7th 2011 kahkeshan institute of technologhy tehran, iran
Microsoft Certified IT Professional Enterprise administration on windows server 2008 05/12/2011
Ccna (640-802) Nanonet International IT Institute tehran, iran 30/11/2011
Mikrotik Mtcna 02/05/2014 Mikrotikls, Pernavas 46,Riga, Lativia online courses
Security Installer/Consultsnt (Alarm and Cctv) Aug 2024 Aspire Education And Training Kardinya wa 6163
ACMA-OPEN REGISTRATION COURSE Sep 2024 Aspire Education And Training Kardinya wa 6163
Timeline
ICT SUPPORT OFFICER
Wizard Solutions
09.2024 - Current
ICT CUSTOMER SUPPORT
Amata-logistics
03.2021 - 09.2023
ICT CUSTOMER SUPPORT & HELP DESK
Sgr
02.2016 - 03.2021
Help Desk Technician & Support Client
Hirbodniroo & Tanso
05.2012 - 06.2014
Help Desk Technician
Parhoon Trah Company
07.2011 - 07.2012
Associate of Science - Electrical Engineering - Electron : Electrician
Shamsipour University
01.2004 - 08.2006
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