AMIR MOHAMMED SHABAN
1/37 Heywood Terrace Christchurch, Richmond,New Zealand
Summary
To join an organization whose environment would take full care of my knowledge, skills, and abilities as well as to provide room for my personal and professional growth.
A responsible person with strong work ethics and skills. Have keen communication ability and is a resourceful problem solver capable of implementing solutions to complex problems. Possess special sensitivity to meeting diverse needs in varied situations. Relate well to people from a variety of cultures, able to adapt to new environments and is willing to learn new things. A goal-oriented person who seeks professional advancement through continuous education and training.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Partner Support Representative
MYOB
06.2024 - 04.2025
- Contributed insights during regular meetings with management, helping shape future strategies for optimal partner success rates.
- Handled escalations from partners professionally while adhering to company guidelines and protocols.
- Implemented innovative problem-solving techniques to address complex partner concerns effectively.
Senior Support Worker
Pukeko Blue Limited
07.2023 - Current
- Provides assistance and care to people with disabilities. Offers practical help and emotional support, aiming to enhance the well-being and independence. Helps aiding with daily activities, personal care, and fostering a positive and supportive environment for my clients.
Senior Caregiver
St Allisa Rest Home
05.2019 - 05.2023
- Supervising the team of healthcare assistants in a residential home hospital setting with the guidance of an RN. Works with the team and is responsible for ensuring that they, both individually and as a whole, maintain their standards of excellent care.
Senior Technical Support Associate
WNS
11.2016 - 12.2017
- Provide appropriate and correct information to incoming customer order status and product knowledge request. Partnership with the sales team to meet and exceed customer service expectations. Process customer’s order/changes/returns according to established department policies and procedures.
Customer Service Representative
Teleperformance
05.2015 - 10.2016
- Answer incoming calls and respond to customer’s emails. Management and resolve customer’s complaints, identify and escalate issues to supervisor.
Technical Support Representative
Teletech - Telstra Australia
05.2013 - 04.2015
- Diagnose and resolve technical issues, webhosting, server errors and more. Identify and escalate priority issues per client specifications.
Management Concierge & Front Desk Clerk
Mandarin Oriental Hotel
02.2010 - 02.2013
- Answering inquiries pertaining to hotel services, guest registration and travel directions. Analyse information and evaluate results to choose the best solution and solve customer problems.
Education
Diploma - Business Management, Level 7 Brand Management
Alpha Educational Institute
Christchurch Campus, New Zealand12.2020
Bachelor of Science - Hotel and Restaurant Services
Asian College of Science and Technology
12.2012
Skills
- Health and safety awareness
- Patience and tolerance
- Self-awareness
- Training and mentoring
Certification
- Level 4 Caregiver and Support Worker
- Medication Competency – renewed November 2022
- First Aid Level 1 Course – November 2022
Timeline
Partner Support Representative
MYOB
06.2024 - 04.2025
Senior Support Worker
Pukeko Blue Limited
07.2023 - Current
Senior Caregiver
St Allisa Rest Home
05.2019 - 05.2023
Senior Technical Support Associate
WNS
11.2016 - 12.2017
Customer Service Representative
Teleperformance
05.2015 - 10.2016
Technical Support Representative
Teletech - Telstra Australia
05.2013 - 04.2015
Management Concierge & Front Desk Clerk
Mandarin Oriental Hotel
02.2010 - 02.2013
Bachelor of Science - Hotel and Restaurant Services
Asian College of Science and Technology
Diploma - Business Management, Level 7 Brand Management
Alpha Educational Institute
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