Summary

Overview

Work History

Education

Skills

Languages

Timeline

Amir Nawaz

Fairy Meadow,NSW

Summary

Adept at managing high-stress situations, I enhanced customer loyalty and satisfaction at Ozhart Butcher Shop through expert complaint resolution and empathetic service. My proficiency in Microsoft Excel and professional telephone demeanor underpin my ability to deliver exceptional customer experiences, evidenced by significant positive feedback and retention rates.

Overview

1

1

year of professional experience

Work History

Customer Service Representative

Ozhart Butcher Shop

11.2023 - 09.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Master Of Social Work - Social Work

University of Wollongong

Wollongong, NSW

Skills

Call center experience
Microsoft Excel
Complaint resolution

Customer satisfaction measurement
Professional telephone demeanor

Languages

English

Professional Working

Timeline

Customer Service Representative

Ozhart Butcher Shop

11.2023 - 09.2024

Master Of Social Work - Social Work

University of Wollongong