AMIR SHAH
Belmont,WA
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
District 360 Pty Ltd
03.2023 - Current
- Provided assistance in daily living activities by mentoring and preparing for driving assessments.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided patient and family education on available resources and self-care strategies.
Service Officer / Support Officer
Stellar Asia Pacific Pty Ltd
11.2019 - 03.2023
- Customer Service
- Consistently meeting KPIs of quality, adherence, conformance, and average call handling times
- Inbound calls for Services Australia
- Efficiently managed email correspondences
- Maintained privacy of sensitive information
- Able to gain and enhance problem solving and communication skills
- Kind, courteous and a genuine desire to help those in need
- Very proficient meeting people and helping others
- Able to help with daily living activities, household chores, personal care and implementing behavioural plans
- Positive, reliable, empathetic and proactive approach to supporting people of all ages
- Personal assistance with client's mobility, eating and drinking, personal hygiene
- Administration of medicines, appointment attendance, fitness and general domestic tasks
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Account Manager
Pioneer Credit Pty Ltd
08.2018 - 02.2019
- Achieved client loyalty through consistent quality, productivity, service and proactive management
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals
- Improved customer confidence and recovered previous year sales losses with 75% gain by building and renewing customer relationships
- Managed existing portfolio and potential leads using software called Citrix
- Established and enforced sales goals to boost team success
- Establish contracts, including pricing structures and service terms
Sales Consultant
Vodafone Australia
08.2018 - 08.2018
- Consistently exceeded sales goals by 5 - 10% by leveraging strong customer service and relationship marketing skills
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Offered product and service consultations and employed up-selling techniques
Sales Consultant
AICA Engineering Pty Ltd
10.2015 - 08.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Maximized customer retention by resolving issues quickly.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Trained and mentored new sales representatives.
- Generated new leads through networking and attending industry events.
Customer Service Attendant
Caltex Star Mart
07.2010 - 08.2015
- Assisted customers with completing quick and efficient sales transactions
- Managed accurate and adequate cash stock and inventory balances
- Mentored junior team members and managed employee relationships
- Often achieved 100% marks on quality assurance evaluations through mystery shoppers
- Improved service quality and increased sales by developing strong knowledge of company's products and services
Education
First Aid, Medication Certificate, NDIS Worker Orientation, Personal Interaction Workshop -
Integrated
Malaga11.2023
Diploma In Community Services - Disability Services
Magister Group
Perth, WA11.2023
Skills
- Australian culture awareness
- Inbound and outbound calling
- Supporting people of all ages
- Relationship Building
- Problem solving skills
- Personal interactive skills
- Technologically savvy
- WA C class driving license
- Team leadership
- Active listening
- Maintaining notes and records
- Patience and sense of humor
- Client Privacy
- Team Leadership
Timeline
Disability Support Worker
District 360 Pty Ltd
03.2023 - Current
Service Officer / Support Officer
Stellar Asia Pacific Pty Ltd
11.2019 - 03.2023
Account Manager
Pioneer Credit Pty Ltd
08.2018 - 02.2019
Sales Consultant
Vodafone Australia
08.2018 - 08.2018
Sales Consultant
AICA Engineering Pty Ltd
10.2015 - 08.2018
Customer Service Attendant
Caltex Star Mart
07.2010 - 08.2015
First Aid, Medication Certificate, NDIS Worker Orientation, Personal Interaction Workshop -
Integrated
Diploma In Community Services - Disability Services
Magister Group
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