AMIRAH HANNAH HANAFIAH
Brisbane,Australia
Summary
Professional housekeeping leader with proven expertise in managing teams and maintaining high standards of cleanliness. Known for fostering collaboration and adapting to changing needs while ensuring top-notch results. Strong skills in staff training, schedule management, and quality control. Bilingual individual with strong attention to detail. Reliable and focused on delivering exceptional service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Housekeeping Supervisor
Silk Hospitality
08.2024 - Current
- Conducted regular inspections of assigned areas to ensure compliance with cleanliness and safety standards, ensuring a safe environment for both guests and staff.
- Managed departmental budget by closely monitoring expenses related to staffing, supplies, and equipment, ensuring financial goals were met without sacrificing quality standards.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Addressed customer feedback and complaints to maximize satisfaction.
- Oversaw daily room assignments for the entire housekeeping team to maximize efficiency while maintaining high-quality results.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Monitored staff performance and provided feedback to drive productivity.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
Office Coordinator
Silk Hospitality
10.2023 - Current
- Complied with office workflow processes to achieve optimal efficiency
- Performed recordkeeping and document filing tasks to organize important company information
- Coordinated office workflow and monitored task completion to evaluate quality and performance
- Trained new hires in company policies, work processes and job-specific tasks
- Supervised staff, evaluated performance and assisted team in reaching new performance targets
- Answered incoming telephone calls, determined purpose of callers and forwarded calls to appropriate personnel or department
Swim Instructor
Rackley Swimming
10.2023 - Current
- Cautioned swimmers regarding unsafe activities and enforced facility rules
- Taught participants of different ages and swimming abilities through camp lessons, group lessons and private lessons
- Instructed students on proper stroke techniques and safety skills
- Maintained positive environment in class by communicating progress with each swimmer's parent
Housekeeping Supervisor
Silk Hospitality
10.2023 - Current
- Readied rooms promptly by maintaining list of prospective checkouts
- Assigned work areas to employees and inspected completed work to meet strict safety and quality standards
- Noted conditions requiring maintenance attention, damaged furniture, or equipment in disrepair
- Kept records of work assignments, documented personnel actions and issued periodic reports
Housekeeping Attendant
Silk Hospitality
01.2022 - Current
- Examined rooms and reported safety hazards and damages to management for billing and repair
- Changed soiled linens on beds and remade beds daily to meet facility standards
- Kept cart supplied, clean and organized for efficient housekeeping
- Uphold presentation standards through public spaces with frequent trash removal, basic cleaning and prompt attention to spills
Ticketing Resolution Assistant
FIFA Women's World Cup Australia & New Zealand 2023
06.2023 - 10.2023
- Reviewed computer database to check availability on different games dates and lock in requested games times
- Assisted clients with making, changing and canceling tickets
- Organized and issued customer's tickets documentation
- Answered questions and explained regarding tickets rates, dates and fees
Customer Relations Officer
NXsports
03.2023 - 04.2023
- Engaged with customers to understand needs, resolve issues, and answer product and upcoming event questions
- Upsold and cross-sold add-on purchases to increase sales
- Presented existing and prospective customers with valuable information to aid decision-making
- Followed scripts to maintain good call control
- Met and exceeded daily service quality and performance goals
- Provided key information to supervisors regarding customer issues or complaints
- Updated customer details with current personal information
Gym Receptionist
Excellent Fitness Gym
07.2019 - 11.2019
- Led special programs and activities
- Issued badges and logged incoming visitors to meet security standards
- Demonstrated good sportsmanship and led by example among customers
- Oriented guests on arrival to provide relevant information such as locker locations and facility rules
- Handled guest complaints promptly to improve customer satisfaction
- Inspected equipment regularly to identify wear or damage and perform necessary repairs
- Processed membership payments, issued receipts and recorded daily attendance
Human Resources Internship
Kementerian Belia Dan Sukan
04.2017 - 08.2017
- Helped organise various sports events and community events
- Managed multiple tasks and prioritized work to meet strict timelines
- Handled, manipulated and analyzed data and information responsibly
- Prepared and maintained records of meetings and documents reviewed in accordance with assigned projects
- Helped to keep data accessible and organized with consistent database updates
- Tracked and maintained digital and hard copy filing systems
- Supported projects with equipment layouts and workflow designs
- Participated in meetings and conferences as assigned by team leader
Education
Diploma in Sports Management - Sports Management
Kolej Poly-Tech MARA Bangi
Bachelor of Sports Studies - Management, Journalism and Mass communication
The University of Queensland
Brisbane, Queensland07.2022
Skills
- Coaching Program Development
- Decision-Making
- Organizational Skills
- Multitasking
- Time Management
- Problem-Solving
- Computer Skills
- Attention to Detail
- Issue and Complaint Resolution
- Performance Assessments
- Workload prioritization
- Task Delegation
Languages
English
Malay
Korean
Community Service
- Accreditation Volunteer, Brisbane International, 12/01/23
- Information Ten Volunteer, Bridge2Brisbane, 2023
- Brisbane Disability Expo, 2023
- Event Crew, Student Expo, 08/01/23
- Fun Run Volunteer, 2021 - 2023
Accomplishments
- Supervised team of 50 staff members a day
Certification
- Queensland Driver's License
- CPR/AED Certification
- Working With Children Check
- Best Coordinator
- Best Supervsior
- Long Service awards 3 Years
- First Aid Certification
Timeline
Senior Housekeeping Supervisor
Silk Hospitality
08.2024 - Current
Office Coordinator
Silk Hospitality
10.2023 - Current
Swim Instructor
Rackley Swimming
10.2023 - Current
Housekeeping Supervisor
Silk Hospitality
10.2023 - Current
Ticketing Resolution Assistant
FIFA Women's World Cup Australia & New Zealand 2023
06.2023 - 10.2023
Customer Relations Officer
NXsports
03.2023 - 04.2023
Housekeeping Attendant
Silk Hospitality
01.2022 - Current
Gym Receptionist
Excellent Fitness Gym
07.2019 - 11.2019
Human Resources Internship
Kementerian Belia Dan Sukan
04.2017 - 08.2017
Bachelor of Sports Studies - Management, Journalism and Mass communication
The University of Queensland
- Queensland Driver's License
- CPR/AED Certification
- Working With Children Check
- Best Coordinator
- Best Supervsior
- Long Service awards 3 Years
- First Aid Certification
Diploma in Sports Management - Sports Management
Kolej Poly-Tech MARA Bangi
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