Amisha Chhikara
Business Application Specialist
Southbank,VIC
Summary
Experienced Business Application Specialist with a proven track record of successfully implementing and managing various software applications to streamline business processes and enhance efficiency. Skilled in analyzing user needs, creating customized solutions, providing ongoing training and support and Integrating applications. Proficient in a wide range of business application software including Salesforce, SAP, and Microsoft Dynamics. Strong problem-solving and communication skills, with the ability to collaborate effectively with cross-functional teams. Adept at staying up-to-date with industry trends and adapting to new technologies. Committed to delivering exceptional results and driving business growth through the effective utilization of software applications.
Overview
4
4
years of professional experience
Work History
Business Application Specialist
Accessable Solutions For Better Living
06.2022 - 01.2024
- Identify, analyze and document business processes, technical functions and user stories (requirements) to enhance business systems using best practice methodology and industry recognized processes, practices and systems, assisting others to decide on best approach.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- First point of contact for CRM, Finops and Field service platform issues.
- Maintained and supported the integration of Finops and Field servies with CRM platform.
- Identify and support next generation integration platform for internal applications.
- Post software updates, drivers, knowledge bases, and frequently asked questions resources on company intranet and Jira ticketing platform to assist in problem resolution.
- Provides 2nd and 3rd level technical solutions, according to established service levels.
- Application change requests are analyzed to assess impact on end users.
- Application defects are recorded, reported and resolved in accordance with service levels.
- Running test on the updates for the application
- Interacts with Vendors support channels as required
- Administrating Active Directory, DNS, DHCP and Group policies.
IS Application Support Specialist
Lakes District Health Board
11.2021 - 06.2022
- Facilitating Workshops to understand stakeholder’s requirement and analyzing and suggesting IT support and solutions.
- Documenting and presenting business cases of available updates in front of stakeholders.
- Assisting with all the issues raised through Service desk by providing a resolution or by assigning to an appropriate resource
- Hands on Experience with Service Desk, HAAG, IPM,Eclair app.
- Involved in all testing procedures and wrote test cases and scenarios for development team in Jira.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Maintained and supported Integration of HAAG with IPM.
- Responsible for working on day to day customer inquiries, including technical assistance.
- Interacts with Vendors support channels as required.
IS Application Specialist (8 Month Contract)
Health Alliance
03.2021 - 11.2021
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Created manuals and published guidelines for proper use of systems.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Trained staff on proper use of systems and conducted orientation seminars.
- Assisting with all queries received to the CRM by either providing a resolution or by logging the ticket and assigning to an appropriate resource.
- Managing user accounts for Office365.
- Managing backups and disaster recovery
- Physical and remote monitoring of network entities
- Collected, compiled and interpreted business data and drafting reports.
Business Application Analyst
Axiom Technologies
02.2020 - 03.2021
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Gathered requirements for the data platform and toolsets to determine impact and change opportunity.
- Extracted and formatted data to simplify for metrics analysis and to identify anomalies Worked on live dashboards and connected that with WordPress website.
- Prepared KPI reporting and presented insights in weekly management meeting
- Analytical ability to organize, manipulate and interpret data from various sources.
Education
Graduate Diploma - Computing
Unitec Institute of Technology
Auckland, New Zealand07.2019
Skills
Troubleshooting
Data Analysis Tool Design
Business Intelligence Analysis
Database Management
Monitoring
Technical Application Support
Root-Cause Analysis
Performance Assessments
Project Management
Testing
Production Support
DevOps Integration
Requirements Gathering
Business Intelligence Roadmap Design
Timeline
Business Application Specialist
Accessable Solutions For Better Living
06.2022 - 01.2024
IS Application Support Specialist
Lakes District Health Board
11.2021 - 06.2022
IS Application Specialist (8 Month Contract)
Health Alliance
03.2021 - 11.2021
Business Application Analyst
Axiom Technologies
02.2020 - 03.2021
Graduate Diploma - Computing
Unitec Institute of Technology