Amisha Ghale
Eton,NT
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ensign Linen and Uniform Services
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Completed orders for clean linens by working quickly to meet deadlines
- Pressed and ironed clean items.
Administrative Assistance
Ensign Linen and Uniform Services
12.2023 - 06.2024
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills
- Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty
- Hardworking and passionate customer service representative with strong organizational skills who is also eager to secure an administrative position
- Ready to help the team achieve company goals.
Education
Business Management -
Orchid Science College
Bachelor of Accounting -
Charles Darwin University
Skills
- Mail Handling
- Data Entry
- Office Administration
- Customer Service
- Invoice Processing
- Inbound and Outbound Calling
- Data Collection
- Microsoft Outlook
Languages
- Nepali
- English
References
References available upon request.
Timeline
Administrative Assistance
Ensign Linen and Uniform Services
12.2023 - 06.2024
Customer Service Representative
Ensign Linen and Uniform Services
08.2023 - Current
Business Management -
Orchid Science College
Bachelor of Accounting -
Charles Darwin University
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