Amisha Lal
Cranbourne West,VIC
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Target
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while ensuring customers are satisfied.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Administrative Assistant
A&N Mobile Tyre Services
01.2023 - 06.2024
- Delivered excellent customer service through prompt responses to client inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance.
Education
Bachelor of Nursing - Nursing
La Trobe University
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Good communication
- Store maintenance
- Good communication
- Store maintenance
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Administrative Assistant
A&N Mobile Tyre Services
01.2023 - 06.2024
Customer Service Representative
Target
10.2022 - Current
Bachelor of Nursing - Nursing
La Trobe University
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