Amit Batta

• Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
• Worked extra hours to achieve company coverage during periods of low driver availability due to illness, weather and other unanticipated factors.
• Assisted mobile app users with closing out rideshare.
• Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
• Protected riders with good driving habits, emergency first aid and discrete handling of special circumstances.
• Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
• Planned routes based on knowledge of local areas, GPS information and customer preferences.
• Adhered to tight schedule and met departure and arrival deadlines.
• Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.

• Stored passenger luggage and personal items with care for safety and security.
• Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
• Hired new drivers, maintained performance and managed customer service.
• Maintained vehicle cleanliness to maximize passenger satisfaction.
• Arrived on time to customer appointments.
• Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
• Upheld high standards of cleanliness, sanitation and service.
• Minimized mechanical issues by adhering to vehicle maintenance schedule.
• Transported high-value clients with professionalism and discretion.
• Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
• Followed road rules to protect passengers and prevent accidents.
• Helped passengers with questions or area information such as points of interest and entertainment options.
• Obtained fares from passengers, issued change and secured cash from theft.
• Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
• Offered above-and-beyond service to every rider to encourage repeat business.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with minimal wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Responded to customer requests for products, services and company information.
• Exhibited high energy and professionalism when dealing with clients and staff.

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• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.