Amit Chand

Tarneit,VIC

Summary

Dynamic System Support Analyst with a proven track record at Jeneva, enhancing operational efficiency through effective IT solutions and technical support. Skilled in system administration and problem-solving, I excel in fostering collaboration and user satisfaction, ensuring seamless software performance and robust security protocols.

Overview

years of professional experience

Work History

System Support Analyst

Jeneva

07.2024 - Current

Analyzed system performance issues to enhance operational efficiency and minimize downtime.
Collaborated with cross-functional teams to develop and implement IT solutions tailored to business needs.
Provided technical support for software applications, ensuring seamless user experience and troubleshooting.
Developed and maintained documentation for system processes, improving knowledge sharing across teams.

System Support Engineer

HLB Mann Judd

11.2016 - 06.2024

Resolved technical issues efficiently, enhancing user satisfaction and system performance.
Provided comprehensive support for software applications, ensuring seamless operations across multiple departments.
Analyzed system performance data, identifying areas for improvement and implementing effective solutions.
Collaborated with IT teams to streamline processes, reducing downtime and increasing operational efficiency.

IT Contractor

PricewaterhouseCoopers

01.2016 - 07.2016

Led IT infrastructure projects, ensuring alignment with organizational goals and improving system performance.
Developed and implemented software solutions to enhance operational efficiency across departments.
Analyzed technical requirements, translating business needs into effective IT strategies and solutions.
Mentored junior IT staff, fostering professional growth and enhancing team capabilities in project execution.

System Administrator

PricewaterhouseCooopers

02.2004 - 06.2015

Administered server environments, ensuring optimal performance and uptime for critical business applications.
Implemented system security protocols to safeguard sensitive data against unauthorized access and breaches.
Managed user accounts and permissions, streamlining access control across multiple platforms and services.
Provided technical support to staff, resolving issues promptly to minimize disruptions in operations.
Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

Education

Bachelor of Science - Computer Information Systems

Universito of The South Pacific

FIji

12-2003

Skills

Remote support
Software installation
Application support
Backup and recovery
User training
Mobile device management
ITIL framework
System administration
Virtualization technologies
Operating systems
Active directory
Windows server
Teamwork
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Microsoft windows and office
Verbal and written communication
Help desk support
Friendly and patient

Timeline