Amit Chand
Tarneit,VIC
Summary
Dynamic System Support Analyst with a proven track record at Jeneva, enhancing operational efficiency through effective IT solutions and technical support. Skilled in system administration and problem-solving, I excel in fostering collaboration and user satisfaction, ensuring seamless software performance and robust security protocols.
Overview
22
22
years of professional experience
Work History
System Support Analyst
Jeneva
Melbourne, VIC
07.2024 - Current
- Analyzed system performance issues to enhance operational efficiency and minimize downtime.
- Collaborated with cross-functional teams to develop and implement IT solutions tailored to business needs.
- Provided technical support for software applications, ensuring seamless user experience and troubleshooting.
- Developed and maintained documentation for system processes, improving knowledge sharing across teams.
System Support Engineer
HLB Mann Judd
Melbourne, VIC
11.2016 - 06.2024
- Resolved technical issues efficiently, enhancing user satisfaction and system performance.
- Provided comprehensive support for software applications, ensuring seamless operations across multiple departments.
- Analyzed system performance data, identifying areas for improvement and implementing effective solutions.
- Collaborated with IT teams to streamline processes, reducing downtime and increasing operational efficiency.
IT Contractor
PricewaterhouseCoopers
Fiji
01.2016 - 07.2016
- Led IT infrastructure projects, ensuring alignment with organizational goals and improving system performance.
- Developed and implemented software solutions to enhance operational efficiency across departments.
- Analyzed technical requirements, translating business needs into effective IT strategies and solutions.
- Mentored junior IT staff, fostering professional growth and enhancing team capabilities in project execution.
System Administrator
PricewaterhouseCooopers
Fiji
02.2004 - 06.2015
- Administered server environments, ensuring optimal performance and uptime for critical business applications.
- Implemented system security protocols to safeguard sensitive data against unauthorized access and breaches.
- Managed user accounts and permissions, streamlining access control across multiple platforms and services.
- Provided technical support to staff, resolving issues promptly to minimize disruptions in operations.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Education
Bachelor of Science - Computer Information Systems
Universito of The South Pacific
FIji12-2003
Skills
- Remote support
- Software installation
- Application support
- Backup and recovery
- User training
- Mobile device management
- ITIL framework
- System administration
- Virtualization technologies
- Operating systems
- Active directory
- Windows server
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Microsoft windows and office
- Verbal and written communication
- Help desk support
- Friendly and patient
Timeline
System Support Analyst
Jeneva
07.2024 - Current
System Support Engineer
HLB Mann Judd
11.2016 - 06.2024
IT Contractor
PricewaterhouseCoopers
01.2016 - 07.2016
System Administrator
PricewaterhouseCooopers
02.2004 - 06.2015
Bachelor of Science - Computer Information Systems
Universito of The South Pacific