Amit Chhetri
Millner,Australia
Summary
An accomplished sales worker and have been working in the retail and hospitality industries for over 8 years and has been successful in the sales field. Have worked as a customer service representative, school cleaner, office assistant on several places like supermarkets, schools and pizza stores in Australia, and Nepal. Have groomed myself to be professional as initiating from team worker to store manager. Recently, seeking a new challenge where can develop both personal and professional skills in multi-cultural surroundings. Take significant pride in and total responsibility for task and do very best to ensure positive and productive contribution will be shown in work. Look forward to being able to obtain a career in the community service sector and am looking forward to gaining experience and to work in the industry for years to come. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
8
8
years of professional experience
Work History
Store Manager
Crust Pizza
02.2020 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Managed over 50 customers calls per day.
- Increased sales by 10%.
Assistant Manager
Crust Pizza
07.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations
- Managed over 100 calls per day.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Developed strategy to increase sales and drive profits
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Monitored security to protect employees, customers and property
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
School Cleaner
ISS Facility Services
07.2015 - 02.2020
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Supervised supplies in inventory and submitted reorder requests
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors
- Maintained optimal supply levels to meet daily and special cleaning needs
- Cleaned walls and ceilings with special reach tools following regular schedule
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
- Used power scrubbing and waxing machines to scrub and polish floors
- Promoted building security by locking doors and checking electrical appliances for safety hazards
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Cleaning over 20 classrooms per day.
Office Assistant/Receptionist
Global Consult
01.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Transcribed phone messages and relayed to appropriate personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system of over 50 clients per day and transferred callers to appropriate department or staff member
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Scheduled, coordinated and confirmed appointments and meetings
- Completed data entry and filing to keep records updated for easy retrieval
- Completed all tasks in compliance with company policies and procedures
- Confirmed appointments, communicated with clients, and updated client records
- Resolved customer problems and complaints
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
Education
Bachelor of Professional Accounting -
HOLMES INSTUTUTE AUSTRALIA
Sydney, NSW01.2019
Year 12 -
Nepal Mega College
Kathmandu Nepal01.2014
Skills
- Store Merchandising
- Budget Administration
- Partnership Building
- Customer Service Management
Languages
Nepali
English
Hindi
Key Strength Areas Of Expertise And Skills
- Cultural Awareness
- Patient Care
- Professional Development
- Intervention Program Delivery
- Attention to Details
- Personable and Approachable
- Strong Communicator
- Highly Organized
- Training and Mentoring
- Positive Approach to Work
- Thrives Under Pressure
- Team & individual Worker
- Accountability
- Improvement Focus
- Fast & enthusiastic Learner
- Embrace Challenges
- Initiative
- Professional
References
Available on request
Timeline
Store Manager
Crust Pizza
02.2020 - 11.2023
Office Assistant/Receptionist
Global Consult
01.2018 - 01.2020
Assistant Manager
Crust Pizza
07.2015 - 02.2020
School Cleaner
ISS Facility Services
07.2015 - 02.2020
Bachelor of Professional Accounting -
HOLMES INSTUTUTE AUSTRALIA
Year 12 -
Nepal Mega College
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