AMIT FRANCIS GOMES
Adelaide,South Australia
Summary
Accomplished Senior Key Account Manager with a proven track record at Timecloud, demonstrating expertise in Salesforce CRM and strategic sales. Successfully spearheaded initiatives that achieved a 98% customer retention rate, showcasing strong client relationship management and Apex programming skills. Renowned for transforming account management processes and driving significant revenue growth through innovative solutions and effective team leadership. Aiming to leverage extensive experience to further enhance client relationships and expand market reach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Key Account Manager
Timecloud
Auckland, New Zealand
02.2023 - Current
- Manage client accounts, enhancing satisfaction and retention through tailored solutions
- Identify and capitalize on upsell opportunities, increasing product engagement
- Negotiate contracts to optimize terms, driving business growth and client satisfaction
- Implement advanced Salesforce protocols to enhance client response efficiency, while developing targeted strategies for account expansion
- Foster key client relationships through consultative approach, delivering tailored solutions that address specific business challenges
- Transform traditional account management through modern methodologies, creating sustainable value-driven partnerships and enhanced service delivery
- Orchestrate comprehensive growth initiatives by leveraging market insights and client feedback to pioneer innovative service solutions
- Lead strategic account development through data-driven insights, implementing targeted solutions to enhance client portfolio performance and service delivery
- Spearhead account expansion initiatives by identifying growth opportunities, optimising client engagement, and developing sustainable business partnerships
Key Account Manager
EROAD
Auckland, New Zealand
05.2018 - 08.2022
- Managed a portfolio of high-value accounts, achieving a 98% customer retention rate
- Spearheaded CRM automation initiatives, reducing manual tasks and enhancing data accuracy
- Conducted training sessions for new employees on Salesforce CRM, reporting, and customer engagement strategies
- Led contract renewals and negotiations, increasing revenue by 15% year-over-year
Internal Sales Consultant
Yellow Pages
Auckland, New Zealand
01.2016 - 05.2018
- Developed and executed customized sales strategies, leading to a consistent achievement of sales targets
- Advised clients on digital marketing solutions (Google Analytics, AdWords, SEO strategies) to enhance brand visibility
- Managed large-scale advertising portfolios, optimizing client investment in print and digital media
- Provided data-driven insights and recommendations to improve customer engagement and revenue generation
Salesforce Admin & Developer Intern
Intelogik Solutions
, India
07.2022 - 11.2022
- Proficient in Salesforce.com Configuration and Customization, with a strong foundation in optimizing the platform to meet business needs
- Trained in Lightning Web Components (LWC), with hands-on experience in developing modern, responsive user interfaces
- Skilled in Apex Programming, including the development of Apex Classes, Triggers, Batch Apex, and Scheduled Apex for complex, scalable solutions
- Experienced in Salesforce Administration, covering key tasks such as creating profiles, roles, users, workflows, process builders, approval processes, formula fields, validation rules, and Lightning Flows
- Knowledgeable in Custom Object and Field Design, including the creation of page layouts and custom tabs to tailor the platform to specific business requirements
- Familiar with Salesforce Standard Objects, such as Account, Contact, Opportunity, Lead, and Case, and their application in various business processes
- Proficient in Implementing Security and Sharing Rules, ensuring data integrity and compliance at the object, field, and record levels across the organization
- Trained in SOQL and SOSL Queries, enabling efficient database querying and data manipulation
Corporate Sales Manager
Pearl International Tours & Travels Ltd
New Delhi, India
12.2007 - 10.2009
- Led a team of five to drive 40% revenue growth through strategic sales initiatives
- Managed corporate travel accounts, ensuring seamless service delivery and client satisfaction
- Negotiated and closed contracts with major corporate clients, optimizing pricing structures and service agreements
- Analyzed market trends and developed competitive travel packages to enhance business profitability
Education
DIPLOMA - TRAVEL & TOURISM MANAGEMENT
Japan Airlines
New Delhi01.1997
GRADUATE DEGREE -
Vishwa Bharati University
RaipurSkills
- Key Account Management
- Client relationship management
- Salesforce administration
- Strategic Sales
- CRM Administration
- Salesforce CRM Expertise
- Proficient in SugarCRM
- Amadeus Proficiency
- Galileo Expertise
- Skilled in Contract Negotiation
- Data Analysis
- Team Leadership
- AdWords
- Apex programming
- Data Reporting
Hobbies and Interests
- Traveling
- Adventure Sports
- Music
- Coding
- Upskilling
Languages
- English, Native
- Hindi, Native
Certification
Salesforce Certified Admin
Certified Scrum Master
Languages
English
Full Professional
References
References available upon request.
Timeline
Senior Key Account Manager
Timecloud
02.2023 - Current
Salesforce Admin & Developer Intern
Intelogik Solutions
07.2022 - 11.2022
Key Account Manager
EROAD
05.2018 - 08.2022
Internal Sales Consultant
Yellow Pages
01.2016 - 05.2018
Corporate Sales Manager
Pearl International Tours & Travels Ltd
12.2007 - 10.2009
DIPLOMA - TRAVEL & TOURISM MANAGEMENT
Japan Airlines
GRADUATE DEGREE -
Vishwa Bharati University
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