IIM Certified Business Management professional with appx 15 years of experience in Quality Assurance /Control, Continuous improvement, lean implementation in business processes. Business culture change management expert with CI methodologies for all business processes. Comprehensive knowledge of working on customer relations & expertise in management systems like ISO 9001:2015 Quality Management System, ISO 14001, ISO 17025 & ISO 45001 implementation for various industries in accordance with various ISO standards & IATF 16949 standards. Skilled in manufacturing technology & service industry, conducting audits using 5 S, DFMEA, PPAP, APQP, SPC & 7 QC tools Experience in Business Excellence frameworks majorly EFQM & Knowledge of Deming Award. Experienced in ensuring that processes are conducted in accordance with guidelines and regulations thereby achieving the required quality level in the products. Splendid questioning and listening skills with strength in analyze responses, understand clients' needs and focus on quality & Business needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Quality Assurance Advisor
Acoem Group – Acoem Australasia (Ecotech Pty Ltd)
03.2023 - Current
Oversee the Quality Assurance and Product Quality control function in the business including field work quality.
Contribute to the creation and implementation of best practice quality vision, strategy, systems, policies, processes, and procedures to aid and improve operational performance.
Manage relevant communication with certification bodies and oversee all external certification for area of responsibility.
Management representative & authority for the implementation and certification of DIN EN 15267-2, ISO9001, ISO 45001, ISO 14001, ISO 17025 for the Acoem Australia & certified products where applicable.
Managing Laboratory accreditations for Melbourne , Perth laboratories following relevent AS standards and accreditations by NATA.
Identifies and sets appropriate quality standards and parameters for products. Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
Develop, implement, and manage key performance indicators (KPIs) for areas of responsibility and report to management on a timely basis.
Respond to customer complaints putting in containment actions, full analysis, and implementing short-term and long-term countermeasures.
Report to the management team an overview of product/customer service statistics on trends and losses (by relevant geographic region, products, or applications) and help them to identify quality improvement projects.
Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the Quality strategy. Provide training where necessary.
Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance.
Taking initiatives for Improvements and Lean programs within organization for operational efficiency
Quality Team Management
Responsible for Warranty resolution process Management in the business.
Responsible for Customer Satisfaction NPS process analysis and providing insights and recommendations to Management for Improvements.
National Manager Quality & Safety
Acoem Group – India Manufacturing Unit
05.2020 - 03.2023
Leading core responsibilities of Quality & Safety, Responsible for Supplier Quality assurance, Incoming quality control and in process product quality.
Responsible for Calibration activities of Instruments and gauges.
Responsible for Internal Audits in accordance with management systems and reporting to top management through MRM’s.
Overall Responsible for developing world class manufacturing culture within organization along with strong Safety & Quality culture.
Leading Internal audits across international business units.
Facilitating events and culture improvement programs within plant as per global plans coordinating with France and Australia teams.
Horizontal deployment of best practices and systems from other business units (France, Sweden, U.S.A., Australia).
Conducting Trainings for enhancing TQM culture within organization, imparting trainings for various QHSE & Lean improvement tools.
Planning new initiatives and TQM activities within organization, introducing all best global systems across the industry for manufacturing process.
Facilitating and guiding teams for implementing continual improvements, kaizens, best practices, helping in identifying issues and supporting in problem solving.
Emerging systems based on business context and processes for skill enhancement of team.
Preparing various road maps, identifying improvement projects, coordinating with departments/functions and supporting them in achieving tangible results.
Facilitating quality circle program for PQCDSM improvements in business.
Leading and coordinating for implementation of various international (ISO) and product certification standards
Deputy Manager CQA (PQA & IMS)
Mahindra Defence Systems Ltd (Mahindra Group Company)
06.2018 - 05.2020
Responsible for overall Quality function activities, managing team of 12 inspectors and AM’s
Responsible for Customer complaint handling, corrective actions and Warranty analysis.
Responsible for process quality, product, process audit, demerit audits.
Responsible for Vehicle quality, PDI
Responsible for NPD quality activities.
Responsible for customer audits and visits management.
Responsible for managing all activities related to Integrated Management system.
Responsible for Trainings and development within organization for TQM, TPM, Kaizen, QC tools, 8 D problem solving, QMS & EHS.
Responsible for Organizing Business Excellence /Knowledge Management promotional Events within organization.
Supervising Quality Management Systems, smooth functioning of QMS, working as Management Representative (for IMS ISO 9001:2015, ISO 14001:2015, ISO 45001:2018).
Responsible for Process improvement & Process excellence by conducting various process/ demerit Audits
Scheduling of Internal Audits (Process and system Audits), conduction of Audits and MIS Preparation.
Serving as Internal Auditor for system audit and process audit.
Responsible for preparation of Quality standards aligned with ISO Compliances and Imparting ISO 9001 :2015 Trainings to department HOD’s and responsible persons for QMS across the organization.
Presentation and reporting of internal Audit findings to Top Management (MRM).
Suggesting improvements across the organization by performing process audits, tact (cycle) time improvement activities and various other improvement activities.
Asst Manager Business Excellence & Quality Management Systems
JBM Auto Ltd – Bus Division
05.2017 - 06.2018
Responsible for monitoring and improvement of Key performance metrics (Objectives) of all functions.
Responsible for implementing business excellence framework (EFQM) within organization.
Responsible for Trainings and development within organization for TQM, TPM, Kaizen, QC tools, 8 D problem solving, QMS & EHS.
Responsible for identifying and executing projects within organization based on Management Strategy (policy deployment).
Responsible for continual improvements projects (kaizens) using Lean methodologies for process improvements.
Implementation of Balance score cards /KPI’s aligned to business goals on all levels and functions.
Responsible for monitoring of Cost Reduction Ideas implementation within organization and for achieving process excellence.
Responsible for Organizing Business Excellence /Knowledge Management promotional Events within organization.
Supervising Quality Management Systems, smooth functioning of QMS, working as Management Representative.
Presentation and reporting of internal Audit findings to Top Management (MRM).
Having knowledge of various Automobile processes like Forging, Machining, Casting, Engine Assembly, Bus Assembly, Welding, Plastic molding, Painting etc.
Executive In Charge TQM (QCC Kanri)
Honda Cars India Limited
06.2016 - 05.2017
Supervising Quality Management Systems, smooth functioning of QMS, working as Management Representative.
Responsible for Process improvement & Process excellence by conducting various process Audits.
Working for achieving Business excellence by implementing BE models for manufacturing.
Scheduling of Internal Audits (Process and system Audits), conduction of Audits and MIS Preparation.
Serving as Internal Auditor for system audit and process audit.
Responsible for preparation of HCIL Quality standards aligned with ISO Compliances and Global Honda Quality systems.
Imparting ISO 9001:2015 Trainings to department HOD’s and responsible persons for QMS across the organization.
Conduction and Lead for Quality standardization committee meetings within the organization.
Support in implementation of ISO 26262 and TPM activities in Plant.
Presentation and reporting of internal Audit findings to Top Management (MRM).
Suggesting improvements across the organization by performing process audits, tact (cycle) time improvement activities and various other improvement activities.
Responsible for monitoring of Cost Reduction Ideas implementation within organization and for achieving process excellence.
Responsible for technical analysis of process and reporting to Top Management.
Having knowledge of various Automobile processes like Forging, Machining, Casting, Engine Assembly, Car Assembly, Welding, Plastic molding, Painting etc.
Organized & Hosted 3 days ATAI QS MEET (meeting of 11 Honda Plant teams of ASIA) in plant.
Successful certification of ISO 9001 in HCIL Plant with No “NC” within 1 month of joining.
Successful Transition of System from ISO 9001:2008 to ISO 9001:2015
Received special appreciation letter from President (HCIL) for Cost reduction program
Senior Executive –Quality
Federal Mogul Systems Protection Group India (Bentley Harris Products)
07.2014 - 06.2016
Responsible for Trainings and development within organization for TQM, TPM, Kaizen, QC tools, 8 D problem solving, QMS & EHS.
Responsible for identifying and executing projects within organization based on Management Strategy (policy deployment)
Responsible for continual improvements projects (kaizens) using Lean methodologies for process improvements.
Supervising customer and global supplier management for quality assurance, smooth functioning of QMS, working as the Management Representative.
Implementing Quality Management System in-plant for ISO-TS16949 for Automotive sector and AS/EN - 9120 for distribution of Aerospace & Defense sector products.
Deployment of X matrix to ensure alignment of KRA’s with strategic goals.
Coordinating with France, Japan, China and US Plants and R&D Centers for technical support, uploading IMDS data on Material Data System (Global).
Raising SCAR issues or any other supplier monitoring on Global Supply Net System (FM Portal for suppliers).
Taking corrective & preventive actions and onward submission of 8D reports to customer and leading Plant CFT Team.
Testing & validating products and working on processes like braiding, forming and cutting technology.
Ensuring completion of APQP & PPAP activities with customer & suppliers; leading Kaizen Team and implementing Kaizen Methodology.
Localizing new technology of braiding process in India as the Project Lead.
Recorded Supplier PPM under 2 by participating, coordinating & improving the supplier process.
Played a major role in improving raw material quality by taking initiatives
Supervised inspection of raw material which improved product quality.
Handling of more than 40 customers across India and Abroad as single window for Quality.
1st Certification Audit of ISO TS 16949 Completion with Zero NC for new plant
1st Certification Audit of ISO 9001 & AS EN 9120 Aerospace and Defense Certification completion with Zero NC for new Plant.
Worked as Project lead for New Production Line setup in India.
Asst. Manager Quality Assurance Customer & Supplier- End
Sainik Spring Works
07.2011 - 07.2014
Coordinated with the customer on quality and new product development; prepared all documents related to quality control & audits like PPAP, APQP, ISO 14001, ISO -9001, TS -16949 and so on
Conducted supplier audits and took corrective actions along with monthly monitoring of supplier performance (SQA Activities)
Timely scheduling and handling of instruments for Calibration in accordance with NABL Standard and calibration standards
Managed rejection & rework analysis of customers, inspected the in-process production line inspection for any quality hindrances and rectified the same promptly (SPC, MSA, FMEA)
Supervised gauges & instruments including timely calibration schedules, issuing and so on.
Proposed & implemented various cost saving measures and modifications to achieve substantial reduction of man days, production costs and raw material
Interacted with customer on various aspects of quality, supply, tendering, quotations and technical assurance Organized review meetings/business gatherings with customer for discussions on business
Participated in business fairs like Auto Expo
Delivered trainings in collaboration with third party for employee competency
Assisted Plant Head in Business Reviews; supported Administration for smooth business with the customers.
Prepared inspection plan, validated product & process as per inspection plan, improved the existing inspection
Methods, designed new inspection methods, in order to support the quality specifications with less inspection time
Coordinated with external calibration agency and user departments for calibration of equipment & gauges, defined frequency and acceptance criteria for calibration to maintain equipment as per NABL Standards
Identified the agency and coordinated for the customer satisfaction survey, compiled & published the survey findings, analyzed the findings working with the Department Heads and developed corrective actions
Education
Engineering - Mechanical
RGTU India
01.2011
Post Graduate Certification - General Business Management
Indian Institute of Management Kozhikode
Kozhikode India
05-2022
Double diploma - Auditing and compliance
CAL (RTO 22228)
Melbourne, VIC
02-2026
Skills
Quality Assurance
Business Excellence
Total Culture Improvement
Total Quality Management
Integrated Management Systems
Process Improvement & Kaizen
Lean implementation Expertise
Business Management
Quality improvements
Quality management systems
Team leadership
Documentation and reporting
Risk management
Internal audits
Quality system implementation
Safety procedures
Compliance certifications
Corrective actions
Quality issue identification
Accomplishments
Successfully accomplished certifications for ISO 9001 , ISO 14001 ,ISO 45001 ,IATF 16949 and AS 9100 ,AS 9120 for various green field projects ( first certifications)
Successfully accomplished standard transitions ISO 9001:2008 to ISO 9001:2015 in various organizations .
Received recognitions from President Honda Cars for cost saving initiatives.
Was key part of development and delivery team manufacturing Bullet proof vehicle for President of India assuring quality and build of the product.
Certification
Post-Graduation Certification in General Business Management from IIM Kozhikode.
Certified Internal Auditor for AS/EN -9120 QMS; Certified Internal Auditor for TS-16949 QMS
IRCA Certified Lead Auditor for ISO 9001:2015.
CII Certified Assessor for EHS Excellence National Awards
Certified Internal Auditor ISO 45001:2018
CII Certified Assessor Business Excellence (EFQM)
Certified Lean Six Sigma Green Belt
Certified Lean Six Sigma Black Belt
Languages
English
Hindi
Marathi
Timeline
Quality Assurance Advisor
Acoem Group – Acoem Australasia (Ecotech Pty Ltd)
03.2023 - Current
National Manager Quality & Safety
Acoem Group – India Manufacturing Unit
05.2020 - 03.2023
Deputy Manager CQA (PQA & IMS)
Mahindra Defence Systems Ltd (Mahindra Group Company)
06.2018 - 05.2020
Asst Manager Business Excellence & Quality Management Systems
JBM Auto Ltd – Bus Division
05.2017 - 06.2018
Executive In Charge TQM (QCC Kanri)
Honda Cars India Limited
06.2016 - 05.2017
Senior Executive –Quality
Federal Mogul Systems Protection Group India (Bentley Harris Products)
07.2014 - 06.2016
Asst. Manager Quality Assurance Customer & Supplier- End
Sainik Spring Works
07.2011 - 07.2014
Engineering - Mechanical
RGTU India
Post Graduate Certification - General Business Management
Indian Institute of Management Kozhikode
Double diploma - Auditing and compliance
CAL (RTO 22228)
Training
Certified Lean Six Sigma Black Belt (Exemplar global).
CII Certified Assessor for BUSINESS EXCELLENCE (EFQM Model).
CII Certified assessor for EHS National awards
Lead Auditor ISO 9001:2015, Internal Auditor ISO 45001:2018 & Internal Auditor AS EN 9120.
Training and Supplier Audits in Japan in 2015.
Certified First Aider from St John Ambulance
Certified Chief fire warden from Fire and safety Australia
Personal Details
Date of Birth: 11th February, 1987
Languages Known: English, Hindi and Marathi
Address: Unit 1/101 Stud Road Bayswater , Melbourne 3153 VIC.(Australia)