Amit Kumar
Burnside,VIC
Summary
Results-driven Site Coordinator with a proven track record in project management and stakeholder communication, known for delivering high productivity and efficient task completion. Specializes in maintaining safety protocol adherence while excelling in time management and problem-solving. Demonstrates strong leadership qualities that foster team collaboration to achieve project milestones and objectives. Committed to continuous personal growth and contributing to organizational success through enhanced skills in procurement and employee satisfaction services. Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Site Coordinator
Annecto
Melbourne, Victoria
12.2024 - Current
- Oversee the day-to-day operations of the site, including administrative duties
- Coordinate and develop person-centered plans
- Creating a team culture, focusing on communication, collaboration, continuous improvement, training, and skill development for all the support staff
- Contribution to the development of positive relationships within families and with customers
- Respecting and implementing all WHS policies and procedures to ensure a safe and healthy working environment
- Engaging participants in capacity building, and implementing NDIS goals with participants choice and control
- Building pathways to mainstream services to articulate personal goals
- Managed site inventory, ordering supplies as necessary to avoid project delays.
- Oversaw compliance with safety regulations, reducing workplace accidents by a significant percentage.
- Facilitated training and development sessions for site staff to enhance skills and safety awareness.
- Maintained accurate records of employee attendance and payroll information.
- Created communications materials including brochures, flyers, posters.
- Tracked and reported on budget expenditures, ensuring projects remained within financial constraints.
- Developed comprehensive training programs for new staff members.
- Implemented risk management practices to identify potential issues before they impacted projects.
- Ensured all site activities complied with environmental regulations and sustainability practices.
- Supervised a team of volunteers assigned various tasks at the event.
- Coordinated daily site operations, ensuring all activities aligned with project goals.
- Provided customer service support to attendees during the events.
- Provided support and guidance to site staff, fostering a collaborative and productive work environment.
- Prepared reports summarizing event outcomes and successes.
Residential-Care Manager
Grand Villa SRS Mentone
Mentone/ Melbounre, Victoria
03.2023 - 11.2024
- Monitored employees' compliance with individuals' support plans and medical protocols.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Supervised daily activities of caregivers providing direct patient support, including medication administration, personal hygiene assistance, meal preparation, and housekeeping duties.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Drafted monthly manager's report to report data and events to board members and management.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assisted in developing individualized service plans for each resident based on their specific needs.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
NDIS Support Coordinator
genU Karingal St Lawrence
Melbourne, Victoria
10.2022 - 03.2023
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Provided education about available community resources such as housing, employment opportunities, financial assistance programs.
- Resolved customer complaints or answered customers' questions.
- Maintained comprehensive databases and filing systems, both electronic and paper, to ensure information is organized and easily accessible.
- Provided crisis intervention services, as needed.
- Negotiated with vendors and service providers to secure cost-effective contracts and services for the office.
- Served as a liaison between families, caregivers and internal, external service providers.
- Acted as a liaison between different departments to facilitate communication and project collaboration.
- Conducted home visits to ensure safety of clients in their environment.
- Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
- Managed daily office operations, including supply inventory and maintenance requests, to maintain an efficient work environment.
House Supervisor (DDSO3A)
Home@Scope Pty Ltd
Deer Park, Victoria
10.2020 - 10.2022
- Evaluated performance of existing staff members through annual reviews and disciplinary actions when necessary.
- Investigated customer complaints related to patient care services provided by the department.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Maintained correct number of staffers to meet budget parameters while promoting high levels of patient care.
- Directed activities of professional and technical staff members and volunteers.
- Analyzed proposed legislation, regulations or rule changes to determine impact of services.
- Consulted regularly with family members regarding the status of their loved one's care plan.
- Provided advocacy services to ensure clients are being provided necessary services in a timely manner.
- Assessed and identified service delivery challenges and opportunities within local area.
- Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
- Developed individual plans of care that address the unique needs of each client and their families.
- Developed positive relationships with clients, family members, caregivers, and service providers.
Assistant House Supervisor
Department of Health & Human Services
Reservoir, Victoria
04.2018 - 10.2020
- Consulted with staff on resolution of complex service issues.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Implemented and evaluated staff, volunteer or training programs.
- Prepared and maintained budgets, personnel records or training manuals.
- Handled administrative procedures to meet objectives set by boards of directors or senior management.
- Established and maintained relationships to meet community needs and avoid service duplication.
Disability Support Worker (casual)
Department Health & Human Services
Melbourne, Victoria
03.2017 - 04.2018
- As per job description of a DDSO1Q
- Improved resident and staff engagement through group activities.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Provided emotional support to individuals with physical or mental disabilities.
Disability Support Worker (Permanent Part Time)
Department of Ageing, Disability & Home care
Sydney, New South Wales
06.2009 - 11.2016
- Supporting and assisting 6 residents with complex needs in a group home setting
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Created detailed and individualized plans to best support patients.
- Conducted assessments of client abilities and needs to create individualized care plans.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Documented services and collected required data for evaluation.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
A/Team Leader
Department of Ageing, Disability & Home Care
Sydney, New South Wales
02.2016 - 07.2016
- Managed a team of 9 staff in a group home of 6 residents
- Ensured compliance with all safety regulations in the workplace.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategic plans to enhance team performance and productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Developed strategies for problem solving and conflict resolution among team members.
Education
Cert IV -
Child, Youth and Family Intervention
12.2022
Advanced Diploma -
Community Sector Management
01.2018
Cert-IV -
Disability
01.2015
Diploma of Community Services Coordination -
01.2013
Certificate III -
Aged Care
01.2009
Skills
- Ability to manage through others
- People's skills
- Ability to work well with all levels of the organization
- Coaching and mentoring skills
- Team-building skills
- Prioritization skills
- Oral communication skills
- Written communication skills
- Interpersonal skills
- Ability to follow complex instructions
- Problem identification skills
- Proficient in MS Office
- Technology proficiency
- Goal achievement skills
- Mentorship and training
- Site operations planning
- Report preparation
- Risk assessment
- Staff supervision
- Compliance management
- Supplies distribution
- Training and mentoring
- Improvement implementation
- Staff scheduling
- Team building
- Compliance monitoring
- Staff training
- Scheduling coordination
Clientspecifictraining
- PEG
- Asthma
- Bowel care
- Pressure care
- Manual Handling
- Epilepsy
- Midazolam
- Colostomy bag
- Behaviors of Concerns.
Requirements
- Full Victorian Driver’s license
- Working with Children Check (exp 2025)
- Current NDIS screening check.
- Level 2 First Aid Certificate
- Specialist expertise (see above list of SHMP)
- 15 year experience in the disability field
- Thorough knowledge of Disability Act
- Covid 19- Vaccinations status (including booster dose)
References
Upon Request.
Demonstratedabilities
- Ability to manage through others and great on people skills
- Ability to work well with all levels of the organization.
- Superb coaching and mentoring skills.
- Strong team building skills.
- Prioritizing important tasks and ensuring they get done first.
- Excellent oral and written communication skills and interpersonal skills.
- Ability to follow and comprehend complex instructions, short correspondence, and memos.
- Able to quickly identify problems.
- Proficient with MS Office and various other forms of technology.
- Exceptionally talented at achieving appropriate individual’s goals.
Attributes
- Able to speak to both decision-makers and for staff in a tactful and sensitive manner.
- Establishing good working relationships with colleagues.
- Ability to negotiate and influence.
- Integrity, humility and an entrepreneurial attitude.
- Friendly and upbeat attitude.
Languages
English
Professional
Hindi
Professional
Certification
- NDIS Screening Check
- NDIS Worker Module
- First Aid
- CPR
References
References available upon request.
Timeline
Site Coordinator
Annecto
12.2024 - Current
Residential-Care Manager
Grand Villa SRS Mentone
03.2023 - 11.2024
NDIS Support Coordinator
genU Karingal St Lawrence
10.2022 - 03.2023
House Supervisor (DDSO3A)
Home@Scope Pty Ltd
10.2020 - 10.2022
Assistant House Supervisor
Department of Health & Human Services
04.2018 - 10.2020
Disability Support Worker (casual)
Department Health & Human Services
03.2017 - 04.2018
A/Team Leader
Department of Ageing, Disability & Home Care
02.2016 - 07.2016
Disability Support Worker (Permanent Part Time)
Department of Ageing, Disability & Home care
06.2009 - 11.2016
Cert IV -
Child, Youth and Family Intervention
Advanced Diploma -
Community Sector Management
Cert-IV -
Disability
Diploma of Community Services Coordination -
Certificate III -
Aged Care
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