Amit Kumar
Brisbane,Australia
Summary
Results-driven business development professional with a proven track record of advancing organizational goals through the implementation of innovative strategies and comprehensive market analysis. Adept at fostering strong team collaboration and consistently achieving targets, while seamlessly adapting to changing business landscapes. Key strengths lie in strategic planning, client engagement, and dynamic problem-solving, all of which contribute to driving success and delivering exceptional results.
Overview
5
5
years of professional experience
Work History
Senior Business Development Consultant
Freightways
08.2024 - 02.2025
- Led client consultations to address logistics challenges, enhancing client satisfaction and retention
- Analyzed sales trends, identifying growth opportunities and boosting revenue through strategic planning
- Managed client relationships, resolving freight issues and ensuring high-quality service delivery
- Developed business proposals and closed deals, contributing to significant revenue increases
- Monitored industry developments and competitor positioning, informing strategic business decisions
- Managed a portfolio of accounts, consistently meeting or exceeding sales targets and maintaining a high level of client satisfaction.
- Implemented effective marketing strategies that raised brand awareness and generated leads for the sales team.
Business Development Manager (Sales & Social Media)
Luxury Orthopaedic Beds Limited
05.2022 - 08.2024
- Led consultative sales approach to identify and resolve complex freight challenges, consistently exceeding client retention targets through tailored service delivery
- Processed sales orders, managed deliveries; enhanced customer satisfaction and efficiency
- Monitored industry trends, identified B2B sales; expanded market presence
- Developed social media content; boosted brand awareness and engagement
- Managed website performance, optimized content; improved user experience
- Generated new business with marketing initiatives and strategic plans.
Customer Engagement Team Leader
Mercury NZ Limited
09.2019 - 06.2022
- Resolved stakeholder issues; maintained strong relationships and operational harmony
- Led customer interactions, resolving issues and enhancing satisfaction across channels
- Collaborated with teams to ensure consistent brand messaging and service excellence
- Monitored call-center stats, improving service metrics and achieving KPIs
- Trained staff, fostering skills to maintain high standards and meet targets
- Prepared detailed reports for management, aiding strategic decision-making
- Analysed call centre statistics and customer feedback patterns to develop targeted coaching strategies, improving team responsiveness and resolution rates
Education
Bachelor of Management Studies - E-Business, Supply Chain Management
University of Waikato
Hamilton, Waikato01-2018
High School - NCEA Level 1, 2 and 3
John Paul College
Rotorua, Bay Of Plenty01-2013
Skills
- Account Management
- Business Administration
- Client Acquisition
- Client Retention
- Content Management
- Cross-Functional Collaboration
- Customer Service
- Freight Management
- Inventory Management
- Lead Management
- Logistics Management
- Market Research
- Negotiation Skills
- Problem Solving
- Sales
- Social Media Marketing
- Strategic Planning
- Team Leadership
- Web Management
Timeline
Senior Business Development Consultant
Freightways
08.2024 - 02.2025
Business Development Manager (Sales & Social Media)
Luxury Orthopaedic Beds Limited
05.2022 - 08.2024
Customer Engagement Team Leader
Mercury NZ Limited
09.2019 - 06.2022
Bachelor of Management Studies - E-Business, Supply Chain Management
University of Waikato
High School - NCEA Level 1, 2 and 3
John Paul College
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