Amit Kumar
Sydney
Summary
IT Operations and Support Specialist with over 15 years of experience across banking and commercial sectors. Extensive experience in AS400 systems, IT administration, helpdesk, and hardware/software troubleshooting. Reliable and adaptable professional with strong communication, problem-solving, and administrative support skills.
Overview
20
20
years of professional experience
Work History
ICT Support
Protech Air Conditioning & Electrical Solutions Pty Ltd
01.2023 - Current
- - Provide IT support, including patching, OS updates (Windows, Android, iOS), and antivirus maintenance.
- - Manage Simpro system for job creation, invoicing, user management, and asset tracking.
- - Raise purchase orders, assist with procurement, and support general office administration.
- - Maintain hardware (PCs, laptops, tablets) and support technicians with parts management.
- - Assist Field technician on mobile app, loading and configuration
- - Arrange parts for technician through emails and order them in correct manner.
Senior IT Operator
Westpac Bank
01.2008 - 01.2023
- - Built and maintained PCs, laptops, and mobile devices.
- - Managed AS400 user accounts, database restores, and system uptime for Fiji & PNG.
- - Provided 24/7 technical support, including infrastructure monitoring (ATM, EFTPOS).
- - Supported LAN, user accounts, and troubleshooting tasks.
- - Creation and Deletion of Users in Power 9 System (AS400).
Data Operator / Information Officer
Office of Supervisor of Election
10.2005 - 05.2006
- - Information Provided by Enumerators and were entered in the Data base.
- - Assist in Managing all Computer Hardware System.
- - Provide support to normal users, for system Access.
- - Assist on field on setting up network
Education
Diploma - Information Technology
Chisholm Institute
121 Stud Rd, Dandenong VIC 317501.2005
Certificate IV - Information Technology
Chisholm Institute
121 Stud Rd, Dandenong VIC 317501.2003
Certificate - PC Repair & Maintenance for Non IT
Fiji National University
Fiji02-2019
A+ CompTIA Training
Fiji National University
Fiji04-2022
Diploma - Computer Networking
ALISON
Galway, Ireland02-2017
WAN & Network Security - undefined
ALISON
01.2017
Digital Network Security - Network And System Administration
ALISON
Galway, Ireland01.2016
Cybersecurity - NIST Framework
LinkedIn Learning
01.2020
Essentials of IT Service Management And Infrast
ALISON
Galway, Ireland01-2024
Google Foundations of Cybersecurity
Coursera
California, United States04-2025
Linux System Administration With IBM Power System
Coursera
California, United States04-2025
IELTS - General Training
Fiji
Fiji12-2022
White Card - Health And Safety
National WHS General Construction Induction Training
Sydney, NSW05-2023
Working in Confined Spaces Certificate - Confined Space
Australian International Education And Training
Sydney, NSW07-2023
Full Australian Driver’s License - undefined
Skills
- - System Administration & Support (AS400, LAN/WAN)
- - Desktop and Server Maintenance
- - IT Helpdesk, Troubleshooting & Backup Systems
- - Simpro, Google Workspace Admin, Microsoft Office, AutoCAD
- - Asset Management & Procurement Support
- - Log calls for vender's using SolarWinds, or Remedy
- - Reliable, Works with Minimal Supervision
- - Monitoring of the System
- - Update software patches and Anti virus
- - Provide support on Administrative duties, as well as customer support
Accomplishments
- - Westpac Group 10-Year Service Certificate
- - Recognition for Customer Service & Teamwork – Westpac (Workshop Participation)
Languages
English
Professional Working
Hindi
Professional Working
Interests
Read Books
Travel Places
Doing Gardening
Sports
Timeline
ICT Support
Protech Air Conditioning & Electrical Solutions Pty Ltd
01.2023 - Current
Senior IT Operator
Westpac Bank
01.2008 - 01.2023
Data Operator / Information Officer
Office of Supervisor of Election
10.2005 - 05.2006
WAN & Network Security - undefined
ALISON
Cybersecurity - NIST Framework
LinkedIn Learning
Full Australian Driver’s License - undefined
Diploma - Information Technology
Chisholm Institute
Certificate IV - Information Technology
Chisholm Institute
Certificate - PC Repair & Maintenance for Non IT
Fiji National University
A+ CompTIA Training
Fiji National University
Diploma - Computer Networking
ALISON
Digital Network Security - Network And System Administration
ALISON
Essentials of IT Service Management And Infrast
ALISON
Google Foundations of Cybersecurity
Coursera
Linux System Administration With IBM Power System
Coursera
IELTS - General Training
Fiji
White Card - Health And Safety
National WHS General Construction Induction Training
Working in Confined Spaces Certificate - Confined Space
Australian International Education And Training
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