Amit Nepali
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
7
7
years of professional experience
Work History
Waiter
Young's Stupa Cafe And Restaurant
01.2020 - 10.2022
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Met with chef to review daily specials and menu changes.
Salesman
Sita Emporium
09.2018 - 12.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Cashier
Men's Gallery
04.2017 - 11.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Office Boy
Ati Company
08.2015 - 12.2016
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Monitored security to help maintain equipment, data and information safety.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
Education
+2 - Accounting And Business Management
Canvas International Collage
Kathmandu Nepal08.2012
Skills
- Guest Inquiries
- White Glove Service
- Menu Knowledge
- Supply Restocking
- Safety and Sanitation
- Item Promotion
- Special Requests and Substitutions
- Guest Satisfaction
watching movies, visiting new places and learning new things.
I love to watch movies to make me reactive while i feel sad, visititing new places makes me happy also helps me to learn about new culture and people's living style , last but not the list i would love to learn new things which will help me to tackle with each and every innovation of the modern world.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Waiter
Young's Stupa Cafe And Restaurant
01.2020 - 10.2022
Salesman
Sita Emporium
09.2018 - 12.2019
Cashier
Men's Gallery
04.2017 - 11.2017
Office Boy
Ati Company
08.2015 - 12.2016
+2 - Accounting And Business Management
Canvas International Collage