Sumit Pandey
Chadstone,Australia
Summary
Forward-thinking in retail industry with extensive knowledge of store management. Known for success in hospitality industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.
Overview
17
17
years of professional experience
Work History
Traffic Controller
Utility Traffic Management
02.2025 - Current
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Worked with foreman to create effective temporary traffic control schemes.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
Assistant Retail Store Manager
Business Remodelling Pty Ltd
02.2018 - 10.2022
- Trained and managed associates in customer service and sales techniques.
- Handling incoming and outgoing calls, emails, and online chats.
- Addressing customer complaints and problems, and escalating them when necessary
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Resolve customer complain.
- Regular walkthroughs in the store to identify Health and Safety risk and fix them.
- Collaborating with other departments to find solutions to problems
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
Assistant Store Manager
Mc Donald's Royal Children Hospital
09.2008 - 03.2017
- Conducted inventory analysis to determine optimal stock levels.
- Answered product questions and assisted customers in selection and checkout.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
- Prepare weekly rostering and efficient allocation of resources to achieve business operation with maximum efficiency.
Inventory Support
Woolworth Australia
09.2008 - 05.2015
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Unload materials and merchandise from incoming vehicles and stack them to assigned places.
- Locate and move stock of products to pallets or crates for storage or shipment.
- Identify damages and report shortages or quality deficiencies.
- Transport raw materials to production workstations.
- Regular walkthrough to identify potential health and safety risk
- Operating fork lift and high reach drive in a fast pace working environment.
- Developed accurate sales forecasts to support inventory planning and purchasing decisions.
- Supported inventory management efforts through accurate documentation of transported items when necessary.
- Supported merchandising team by providing accurate inventory data for decision-making purposes, enabling informed product selection and pricing strategies.
- Supported management in maintaining inventory levels, conducting regular checks, and reporting discrepancies as needed.
- Supported other warehouse operations as needed, including unloading incoming shipments or assisting with inventory counts.
Education
Master of Science - Information Technology
Swinburne University of Technology
Melbourne, VIC04.2014
Skills
- Full driver license
- Heavy vehicle license ( Truck )
- Fork lift license
- First aid license
- Working with Children
- National police check
- Store operations management
- Budget planning and control
- Customer engagement
- Replenishment oversight
- Teamwork and collaboration
- Customer complain resolution
Timeline
Traffic Controller
Utility Traffic Management
02.2025 - Current
Assistant Retail Store Manager
Business Remodelling Pty Ltd
02.2018 - 10.2022
Assistant Store Manager
Mc Donald's Royal Children Hospital
09.2008 - 03.2017
Inventory Support
Woolworth Australia
09.2008 - 05.2015
Master of Science - Information Technology
Swinburne University of Technology
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