Summary
Overview
Work History
Education
Skills
Timeline
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Amit Patel

Summary

Results-oriented professional with a solid background in computer services, technical support, and warehouse management. Proven expertise in streamlining operations through the implementation of technology, including barcode scanners and warehouse management software. Adept at achieving and exceeding pick and pack goals, reducing fulfillment errors, and maintaining a safe working environment. Skilled in diagnosing and repairing electrical and mechanical systems, providing technical support for computer hardware and software, and ensuring customer satisfaction through meticulous record-keeping and on-call support. A versatile team player with a commitment to efficiency, precision, and proactive problem-solving. Ready to leverage a strong track record to contribute effectively to dynamic and technology-driven environments.

Overview

11
11
years of professional experience

Work History

Team Member

EG Ampol
01.2022 - Current
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Team Member

Leader Computer
05.2020 - 11.2021
  • Streamlined order processing with the effective use of barcode scanners and warehouse management software.
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins..
  • Picked and packed order items..
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.


Service Technician

BOC Ophthalmic Instrument Pvt. Ltd
01.2020 - 04.2020
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Provided technical support and maintenance services for range of computer hardware and software.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.

Service Technician

Topcon Medical Systems Inc. (Mehra Eyetech Pvt Ltd
08.2012 - 08.2019
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.

Education

Bachelor of Technology - Biomedical Engineering

U.V Patel College of Engineering C
Ganpat University, Mehsana, Gujarat, India
06.2011

Skills

  • Workplace Safety
  • Customer Service
  • Equipment Operation
  • Calculations and Measurements
  • Problem-Solving
  • Following Instructions
  • Computer Skills
  • Technical Support
  • Organizing Work Stations
  • Teamwork and Collaboration
  • Equipment Maintenance
  • Product Knowledge
  • Positive Attitude
  • Problem-solving abilities
  • Cash Handling

Timeline

Team Member

EG Ampol
01.2022 - Current

Team Member

Leader Computer
05.2020 - 11.2021

Service Technician

BOC Ophthalmic Instrument Pvt. Ltd
01.2020 - 04.2020

Service Technician

Topcon Medical Systems Inc. (Mehra Eyetech Pvt Ltd
08.2012 - 08.2019

Bachelor of Technology - Biomedical Engineering

U.V Patel College of Engineering C

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Amit Patel