Summary
Overview
Work History
Education
Skills
Additional Information
Personal Information
Languages
Websites
Timeline
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Amit Pun

Amit Pun

Beckenham,Australia

Summary

A sociable, self-motivated, focused, and well-presented individual who has a track record of putting the customer first, developing people, delivering results, and achieving high retail standards. Motivated, enthusiastic, results-driven, well-mannered, polite, and hardworking care assistant who can work closely with other healthcare professionals in any pressurized environment pursuing a future career in the industry. Work as Disability Support Worker at LiveBetter Community Services and Programmed Agency, AIN in Uniting Aged Care, Product Quality Manager at Mc Donald’s Fast-Food Restaurant, all-rounder staff of Crust Gourmet Pizza Bar, shift leader of ogalo chicken & burger restaurant, IT support at KC InfoTech and AIN at St Catherine’s Aged Care Services and Uniting Aged Care Services bringing a strong work ethic, interpersonal skills, and customer service expertise and have knowledge of the organization. Tertiary qualifications are consolidated by practical experience gained through placement roles.

Overview

8
8
years of professional experience

Work History

Team Leader/ Admin

Open Sky Disability Services
Perth, WA
11.2022 - Current
  • Conducted regular performance reviews to assess individual team member progress.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Managed budgeting responsibilities including forecasting expenses, tracking spending, and preparing reports for upper management.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Assisted in preparing NDIS audit plans based on established objectives and standards.
  • Reviewed client documentation including contracts, invoices, bank statements.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
  • Maintained confidentiality of company information obtained in audit assignments.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Assisted clients in accessing and utilizing community resources to meet their needs.
  • Completed assessments of client needs and preferences.
  • Monitored progress of clients' goals and objectives.
  • Conducted home visits to ensure safety of clients in their environment.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.

Support Coordinator (Intership)

Open Sky Disability Services
Perth, WA
08.2023 - 10.2023
  • Assisted clients in accessing and utilizing community resources to meet their needs.
  • Developed and maintained relationships with external service providers.
  • Provided crisis intervention services, as needed.
  • Completed assessments of client needs and preferences.
  • Monitored progress of clients' goals and objectives.
  • Maintained accurate records of client interactions and services provided.
  • Conducted home visits to ensure safety of clients in their environment.
  • Coordinated transportation services for clients to access necessary medical appointments or other activities outside the home setting.
  • Collaborated with multidisciplinary teams to coordinate care plans for clients.
  • Acted as an advocate on behalf of clients when appropriate and necessary.
  • Participated in staff meetings, trainings, conferences. related to job duties and expectations.
  • Created individualized service plans that addressed each client's unique needs and goals.
  • Assessed risk factors associated with a variety of mental health issues and developed strategies for managing them effectively.
  • Provided ongoing support to families and caregivers throughout the process of obtaining or maintaining services for loved ones.
  • Updated case notes on a daily basis using an electronic database system.
  • Supported clients' social, physical and emotional needs to help integrate into local community.
  • Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
  • Helped clients develop coping mechanisms, technical abilities and job skills.
  • Referred involved parties to needed community resources.
  • Delegated work to staff, setting priorities and goals.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.

Disability Support Worker/ Assistant in Nursing

Auscare Group
Perth, WA
11.2022 - 03.2023
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Developed strategies to help individuals cope with their disability.
  • Encouraged independence by teaching skills needed for everyday life.
  • Transported clients to appointments, social events, and other activities as needed.
  • Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Provided assistance in the home environment including meal preparation and light housekeeping.
  • Advised family members on how best to provide care for disabled loved ones.
  • Administered medication according to doctor's orders and monitored side effects.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Maintained daily living standards by assisting clients with personal hygiene needs.

Disability Support Worker

LiveBetter Community Services
Orange, NSW
04.2022 - 09.2022
  • Contributing to developing, following, and implementing programs that support clients in developing skills associated with daily living
  • Increasing the capacity of our clients, assisting them to be a part of their community
  • Assistance to clients with tasks associated with daily living, personal care, domestic assistance, and medication administration
  • Supporting customers in developing skills covering all aspects of personal development and daily living as defined by goals set in their Individual Plans
  • Performing duties in a manner that promotes the dignity, independence, and acquisition of skills of customers to meet their individual needs
  • Facilitating daily personal hygiene and dressing tasks
  • Performing tasks such as food preparation and housework
  • Undertaking tasks outside the home such as shopping
  • Provided emotional support to individuals with physical or mental disabilities.
  • Monitored client progress and reported any changes in behavior or health conditions to the supervisor.
  • Developed strategies to help individuals cope with their disability.
  • Transported clients to appointments, social events, and other activities as needed.
  • Maintained records of services provided, client progress, and goals achieved.
  • Communicated regularly with families of disabled individuals regarding care plans and updates.
  • Participated in team meetings with supervisors, doctors, nurses, therapists.

Care Service Employee

Uniting Aged Care Services-Wontama
12.2021 - 08.2022
  • Observe the client’s physical and psychological status and responses during interactions within the scope of knowledge, and report changes to the Registered Nurse
  • Assist in the delivery of the following direct care activities such as showering, bathing, sponging repositioning, pressure area, skin care hair washing, shaving mouth and denture care eye and ear care assistance with toileting provision, removal, and cleaning of bedpans, and set up and assistance with client’s meals and fluids for assessed low-risk clients
  • Report all patient observations to the appropriate Registered Nurse Document all patient responses to direct care/assistance given, including in-progress notes and clinical records in accordance with the plan of care and organizational protocols
  • Maintain the appearance and function of equipment such as lifting and mobilizing aids, pressure-reducing mattresses, and other clinical devices used in nursing interventions
  • Change and make up occupied and unoccupied beds
  • Promote and maintain a clean, comfortable, and safe environment for patients, staff, and visitors.

Product Quality Manager/ People Performance Manager (Department Manager)

McDonald’s Orange
NSW
11.2021 - 05.2022
  • Reduced food waste management and identified and eliminated inventory issues such as excess ordering, poor storage, and inefficient waste management
  • Excellent customer service from the Front counter as well as Drive Thru
  • Provided coaching and counseling for staff as needed which developed an efficient and respectful team
  • Maintain cleanliness in the workstations
  • Motivated staff through acknowledgment of hard work, and achievements
  • Receiving deliveries, unpacking, and re-shelving or storing stock
  • Involved in regular stock checks and stock takes
  • Prepare all cash drawers for the next shift and deposit money
  • Perform Ebos open/close day and food safety of products and check the temperature of refrigerators and freezers
  • Being vigilant always and helping minimize stock loss through theft, loss, or damage
  • Resolve minor technical issues in the store related to the kiosk, register, KVS screen, and printer.
  • Developed and implemented product quality assurance procedures.
  • Analyzed customer feedback to identify opportunities for improvement in product quality.
  • Conducted internal audits of production processes to ensure compliance with industry standards.
  • Identified root causes of quality problems, developed corrective actions, and tracked implementation progress.

Assistant in Nursing

St. Catherine’s Aged Care Services
05.2021 - 11.2021
  • Personal hygiene, grooming, manicuring, and oral hygiene
  • Continence management
  • Communicates with all residents effectively including the maintenance and fitting of hearing aids and glasses as required
  • Assisting those residents’/clients with challenging behaviors, by participating in the development and implementation of an individually designed management plan
  • The residents’ mobility, by assisting with walking, use of wheelchairs, and other aids and transfers
  • Supports and assists residents with food and fluids as required
  • Maximizes the residents’ physical function by assisting with rehabilitative treatment such as physiotherapy exercises
  • Assists the nursing staff with treatments as specified
  • Assists the nursing staff by observing and reporting promptly any changes in the condition or well-being of residents
  • Ensure the residents’ privacy, dignity, and respect are always maintained
  • Ensure that no residents experience isolation and loneliness unless determined by choice
  • Perform other duties within the scope of preparation and as directed
  • Assist all staff and work together in a team to provide safe and effective care as per the need of the client
  • Caring for the resident with acute conditions-building relationship and responding to their physical and emotional needs, while delivering effective care
  • Arranging social activities.

Product Quality Manager (Department Manager)

McDonald’s - Sydney Airport Gateway
03.2016 - 11.2021
  • Reduced food waste management and identified and eliminated inventory issues such as excess ordering, poor storage, and inefficient waste management
  • Monitor the quality of the service and the food
  • Excellent customer service from the Front counter as well as Drive Thru
  • Provided coaching and counseling for staff as needed which developed an efficient and respectful team
  • Maintain cleanliness in the workstations
  • Motivated staff through acknowledgment of hard work, and achievements
  • Receiving deliveries, unpacking, and re-shelving or storing stock
  • Involved in regular stock checks and stock takes
  • Prepare all cash drawers for the next shift and deposit money
  • Perform Ebos open/close day and food safety of products and check the temperature of refrigerators and freezers
  • Being vigilant always and helping minimize stock loss through theft, loss, or damage
  • Resolve minor technical issues in the store related to the kiosk, register, KVS screen, and printer.
  • Developed and implemented product quality assurance procedures.
  • Analyzed customer feedback to identify opportunities for improvement in product quality.
  • Conducted internal audits of production processes to ensure compliance with industry standards.
  • Identified root causes of quality problems, developed corrective actions, and tracked implementation progress.
  • Investigated customer complaints regarding product quality issues and took appropriate action to address them.
  • Maintained records of test results, inspections, investigations, corrective actions taken.
  • Participated in design reviews to identify potential risks associated with new products prior to launch.
  • Kept records of quality reports and statistical reviews.
  • Analyzed quality control test results and provided feedback and interpretation to the management team or staff.

IT Support

KC InfoTech Pty Ltd
10.2020 - 04.2021
  • Installing Antivirus software like Avast in a system
  • Introduction to Remote login like Team Viewer
  • Monitoring and maintaining computer system
  • General overview of network and system devices and how it works, configuration and Troubleshooting of Window server 2016, and Windows 10 and other OS
  • Basic Configuration of Networking devices such as routers and switches general Configuration of wireless devices with proper authentication
  • Monitoring the user system performance learning of remote support by using Remote Desktop Connection/Skype or Team Viewer upgrading of windows and window server
  • Generation review of IP address and connectivity with cables Cable connection and setting offices for customers interacting system with network with the help of Windows server and networking devices
  • Enter personal customer information into databases as collected upon forms or spreadsheets Scan and print required documents needed to collect information for data entry File and organize paperwork used to enter data into programs to keep a record of original documents
  • Provided technical support to customers and internal users via phone, email and remote access tools.
  • Installed, configured, upgraded, tested and troubleshot hardware, software applications, operating systems and network protocols.
  • Identified system malfunctions or performance issues in a timely manner.
  • Performed data backups on a regular basis to ensure business continuity in case of disaster recovery scenarios.
  • Monitored user accounts for security compliance according to company policies.
  • Organized IT assets inventory records including hardware serial numbers and software license keys.
  • Assisted customers with various types of technical issues via email, live chat and telephone.

Customer Service and Shift Leader

Ogalo Portuguese Style Chicken & Burger
Putney NSW 2112
06.2018 - 12.2020
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Stocked inventory by replenishing supplies such as buns, condiments and produce.
  • Stored foods in designated areas by following standard wrapping, dating and rotation procedures.
  • Monitored kitchen productivity and assessed overall productivity and workflow.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Packaged and bagged cooked food and prepared items.

Disability/ Community Support Worker

Programmed Health Professionals
Perth
10.2022
  • Support individuals with a range of activities, such as assisting to maintain their homes (domestic assistance), accessing the community, and attending appointments (social support)
  • Support individuals to achieve and meet their goals as specified in their NDIS plan
  • Provide regular case notes and communicate with the Service Coordinator about the health, well-being, and progress of the individual
  • Work collaboratively with the individual and the disability services team and provide the support that best meets the individual’s needs
  • Community access and transport
  • In-home care includes assisting with basic household tasks
  • Medication Administration
  • Maintain and monitor person-centered plans
  • Documenting and progress note keeping.

Education

Diploma of Community Services -

Stott’s College (Acknowledge Education))
Perth

Certificate in Support Coordination Intensive

Disability Services Consulting (DSC)
Perth, WA

Bachelor of Information Technology – Network Security -

TAFE NSW - Northern Sydney Institute
Sydney, NSW

Certificate in Support Coordination in The NDIS

CPSP Empower, Based At Flinders University, DoHA

Certificate in Psychosocial Recovery Coaching

CPSP Empower, Based At Flinders University, DoHA

Diploma of Information Technology Networking

TAFE NSW - Northern Sydney Institute
Sydney, NSW

Certificate IV in Information Technology Networkin

TAFE NSW - Northern Sydney Institute
Sydney, NSW

Certificate III in Information, Digital Media And

TAFE NSW - Northern Sydney Institute
Sydney, NSW

Certificate IV in Ageing Support

Australian Newtown College (Advance College)
Sydney, NSW

Skills

  • Quick Problem solver
  • Thrives in a fast-paced environment
  • Fluent in English
  • Up-selling capability
  • Effective and efficient management
  • Teamwork
  • Planning and organizing during busy hours
  • Strong work values
  • Multitasking
  • Cash management
  • Good Information Technology knowledge
  • Time Management ability
  • First Aid
  • Fire extinguisher skill
  • Technical Support
  • Help Desk Support
  • Hardware
  • Leadership
  • IT operations
  • Inventory Management
  • People Performance review
  • Client Needs Assessments
  • Counseling
  • Documentation Management
  • Community Outreach
  • Program Planning
  • Progress Evaluations
  • Client Service
  • Documentation and Reporting
  • Shift Scheduling/Rostering
  • Administration and Management
  • Progress Evaluations Understanding
  • Emotional Awareness
  • Quality Assurance Controls
  • Performance Evaluations
  • Goal Setting
  • Staff Training
  • Onboarding and Orientation
  • Service Level Agreements
  • Client Support
  • Leading Team Meetings
  • Team Check-Ins
  • Life Skills Development
  • Behavioral Support
  • Daily Living Assistance
  • Budgeting and Financial Management
  • Cultural Sensitivity
  • Care Coordination
  • Case Management
  • Program Development
  • Crisis Intervention
  • Case Planning
  • Case Documentation
  • Working with indigenous communities

Additional Information

Smart IoT Doorbell, Owner can monitor any visitor through his Gmail account on his electronic device. It sends email to user account with picture of visitors., https://youtu.be/73JQZebFsKc, IoT Fall Detection system, System can automatically detect if any old or disabled person fall from their position., https://youtu.be/LcZ4j-HcixA, https://www.facebook.com/amitpun111/, https://www.instagram.com/amit_pun/

Personal Information

  • Age: 27
  • Nationality: Nepalese
  • Driving License: Yes (Australian Licence-WA)

Languages

English
Native/ Bilingual
Nepali
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Support Coordinator (Intership)

Open Sky Disability Services
08.2023 - 10.2023

Team Leader/ Admin

Open Sky Disability Services
11.2022 - Current

Disability Support Worker/ Assistant in Nursing

Auscare Group
11.2022 - 03.2023

Disability/ Community Support Worker

Programmed Health Professionals
10.2022

Disability Support Worker

LiveBetter Community Services
04.2022 - 09.2022

Care Service Employee

Uniting Aged Care Services-Wontama
12.2021 - 08.2022

Product Quality Manager/ People Performance Manager (Department Manager)

McDonald’s Orange
11.2021 - 05.2022

Assistant in Nursing

St. Catherine’s Aged Care Services
05.2021 - 11.2021

IT Support

KC InfoTech Pty Ltd
10.2020 - 04.2021

Customer Service and Shift Leader

Ogalo Portuguese Style Chicken & Burger
06.2018 - 12.2020

Product Quality Manager (Department Manager)

McDonald’s - Sydney Airport Gateway
03.2016 - 11.2021

Diploma of Community Services -

Stott’s College (Acknowledge Education))

Certificate in Support Coordination Intensive

Disability Services Consulting (DSC)

Bachelor of Information Technology – Network Security -

TAFE NSW - Northern Sydney Institute

Certificate in Support Coordination in The NDIS

CPSP Empower, Based At Flinders University, DoHA

Certificate in Psychosocial Recovery Coaching

CPSP Empower, Based At Flinders University, DoHA

Diploma of Information Technology Networking

TAFE NSW - Northern Sydney Institute

Certificate IV in Information Technology Networkin

TAFE NSW - Northern Sydney Institute

Certificate III in Information, Digital Media And

TAFE NSW - Northern Sydney Institute

Certificate IV in Ageing Support

Australian Newtown College (Advance College)

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