AMIT RISHI
Westryde,NSW
Summary
Dynamic professional with a proven track record in management and customer service, previously at Prestige Petroleum Pty Ltd. Recognized for enhancing customer satisfaction and maintaining a clean driving record. Skilled in optimizing operations and fostering team collaboration, ensuring high-quality service delivery while effectively managing budgets and resources.
Overview
20
20
years of professional experience
Work History
An Aggi Driver
1-BSY- Concrite, Hanson, 2- PNR- HOLCIM
05.2024 - 04.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Tow Truck Driver
North Shore City Towing
07.2022 - 03.2023
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
Director
Prestige Petyroleum Pty Ltd
07.2015 - 03.2022
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Defined clear targets and objectives and communicated to other team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed and maintained relationships with customers and suppliers through account development.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Manager
KNRA Pty Ltd
03.2010 - 03.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Improved safety procedures to create safe working conditions for workers.
Manager
Woolworth / Cole’s Supermarket
06.2005 - 01.2009
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Arts -
GCM-11
Chandigard03-2001
Skills
- Management
- Valid Driver's license
- Customer service
- Clean driving record
Best customer service award
Best customer service award - a proud moment , earned through resilience and dedication
Languages
English
Full Professional
Hindi
Full Professional
Timeline
An Aggi Driver
1-BSY- Concrite, Hanson, 2- PNR- HOLCIM
05.2024 - 04.2025
Tow Truck Driver
North Shore City Towing
07.2022 - 03.2023
Director
Prestige Petyroleum Pty Ltd
07.2015 - 03.2022
Manager
KNRA Pty Ltd
03.2010 - 03.2014
Manager
Woolworth / Cole’s Supermarket
06.2005 - 01.2009
Associate of Arts -
GCM-11
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