Amit Savla
Claremont,Australia
Summary
Dynamic Professional with 15 years’ experience possessing a strong emphasis in hospitality industry, retail marketing, stores, sales, client vendor relations, business start -up and development, and ability to quickly implement specific and timely service to maximize sales. To pursue a career that allows me to utilize my creative, customer service and technical skills and also to obtain new skills which allow me to grow and advance in my career.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Orlem Restaurant & Bar
06.2015 - 09.2024
- Owned & operated a family Restaurant & Bar
- Interacted with various food & beverage distributors
- Managed business finances including paying vendors and suppliers for products services rendered
- Monitored income expense sheets to track and adjust expenses
- Executed business plan within budgetary constraints and tight deadlines
- Maintained high standards of quality control, cleanliness and safety
- Checked stock levels and ordered supplies
- Daily Stock Control and full weekly audit
- Assist in menu planning and preparation
- Responsible for management of brand standards, stock rotation & cashing up
- Manage daily and nightly maintenance and administration of bar product and equipments
- Re-evaluating the beverage & wine list offered, highlighting trends & new products to the staff
- Organized promotional events
- Liaison with the Local authorities and complying with health regularities and SOP’s
- Interviewed, hired and counseled qualified wait staff and kitchen staff
- Delivering superior food and beverage service and maximizing customer satisfaction
- Conceptualized, co-owned and managed a successful restaurant
Business Owner
Jigar General Store
03.2009 - 05.2015
- Responsibilities included maintenance of merchandise, stock and pricing
- Managed, controlled, and tracked store payroll and budget
- Reviewed operational reports to project and maximize store profitability
- Interacted with vendors, prepared purchase orders, tracked status of requisitions and orders
- Delivered Excellent Customer Service by addressing and resolving customer inquiries and complaints
- Directed and supervised employees
- Inventory control and reconciliation of cash receipts
- Implemented merchandising and promotional plans
- Maintained daily record of all transactions
- Efficiently ordered and planned products when dealing with distributors/suppliers
- Monitored daily operations and overall conditions of the store
- Exceeded the expectations of customers by ensuring a friendly and helpful environment
Customer Support Associate
Bharti Airtel Ltd.
10.2006 - 02.2009
- Handled inbound calls and assisted customers with specific inquiries
- Promoted services and products offered by the company
- Updated the existing databases with changes and the status of each
- Meet daily sales goals for department
- Preparing customer service summary reports
- Attending customer complaints, inquiries, suggestions and giving them feedbacks
- Ability to work under the pressure of high standards and strict deadlines
- High levels of accuracy and attention to detail
- Follow up and resolution of all customer queries
- Received a Certificate of Excellence and awarded in recognition for delivering the customer satisfaction
Education
Professional Bartending Course -
BARJOCKEY-Bartending Institute & Events
01.2021
Bachelor of Hospitality Management - Varanasi University
Mahatma Gandhi Kashi Vidyapith -Varanasi
01.2004
Higher Secondary Certificate - Maharashtra Board
P. D Lions College of Commerce & Economics
01.2001
Secondary School Certificate - Maharashtra Board
Children's Academy School
01.1999
Skills
- MS Office (Word, Excel, Power point)
- Inventory control and record keeping
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Customer loyalty
- Business operations expertise
- Adaptable
Languages
English
Hindi
Marathi
Gujarati
Hobbies and Interests
- Driving
- Travelling
- Music
Personal Information
- Date of Birth: 07/05/83
- Marital Status: Married
Timeline
Restaurant Manager
Orlem Restaurant & Bar
06.2015 - 09.2024
Business Owner
Jigar General Store
03.2009 - 05.2015
Customer Support Associate
Bharti Airtel Ltd.
10.2006 - 02.2009
Bachelor of Hospitality Management - Varanasi University
Mahatma Gandhi Kashi Vidyapith -Varanasi
Higher Secondary Certificate - Maharashtra Board
P. D Lions College of Commerce & Economics
Secondary School Certificate - Maharashtra Board
Children's Academy School
Professional Bartending Course -
BARJOCKEY-Bartending Institute & Events
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