Summary
Overview
Work History
Education
Skills
Current Job
Overseas Experience
Other Information
References
Timeline
Generic

Amit Seth

Werribee,Australia

Summary

Self-motivated, goal-oriented professional committed to pursuing a long-term career in Customer Service and Administration. Solid and reliable interpersonal, time management, multi-tasking, problem-solving, and organizational skills. Able to work equally well as part of a team or independently. Extremely detail-oriented with a proven ability to meet and exceed goals, regardless of industry focus.

Overview

14
14
years of professional experience

Work History

Shift supervisor at KFC

12.2017 - 12.2020
  • Worked in Hybrid role to run the restaurant as a manager and provide directions to the team, simultaneously worked as a part of the team
  • Experience of using MYOB software
  • Providing best Customer service to existing and new customers and advising food as per their taste
  • Excellent time management and organizational skills
  • Good level of written and spoken English to enable adequate communication with supplier and vendors
  • Worked on Microsoft Office applications and Google docs and Drive to prepare rosters, daily, weekly and monthly sales, keeping track of employee leave, holiday records, send emails to supplier, vendors and other business-related people, and weekly employee hours to the accountant and paying wages to employees
  • Purchasing, Monitoring, Stock taking and entering stock in MS excel, handling cash, processing sales
  • Bringing continuous process improvements to processes and practices through Social media and other initiatives and bringing new marketing strategies to increase the sale and customer services
  • Responded to staff issues immediately and resolved them to bring positivity
  • Bringing new ideas in the team on how to work effectively and efficiently under high pressure situations.

Manager at JD Foods Ltd.

04.2015 - 10.2017
  • Running shift as a company protocol
  • Doing inventory and reports, handling invoices
  • Task distribution amongst the team members accurately and making sure of the completion in timely manner
  • Preparing roasters, scheduling interview, help in shortlisting resume
  • Data entry into ERP and database management
  • Maintaining the employee information in the ERP accurately
  • Maintaining confidentiality with sensitive information.

Office Supervisor at Z

08.2014 - 05.2016
  • Handling cash, operating till, responsible for accurate stock taking
  • Processing Sales, answering the phones, taking messages and handling queries
  • Counting stock items, calculating them, and accordingly feeding and deleting them from the system
  • Packing and unpacking of products in appropriate manner which are to be stored in various areas
  • Taking care of all the products to ensure compliance with safety regulations
  • Responsible for managing team and training new employees
  • Contributing to continuous process improvements and bring in positivity in the team.

Administration Assistant/ Office Manager

03.2007 - 01.2012
  • Managing the shop and daily recollection
  • Ensuring inventory management is under control
  • Ensuring operations are running smoothly
  • Hiring and onboarding the necessary staff
  • Managing human resources and addressing team conflicts and escalating them to the higher management as per the situation
  • Following the workplace and safety procedure
  • Delivering superior food and beverage service and maximizing customer satisfaction
  • Coordinate daily front of the house and back of the house store/restaurant operation
  • Regularly review product quality and research new vendors
  • Appraise staff performance and provide feedback to improve quality
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations.

Currently managing Taxi Business

01.2021
  • Driving, people management, customer service

Stock taker at RGIS – Stocktaking and Stocktaking Solutions

Auckland, Hamilton, Taupo, Rotorua, Tauranga, New Zealand
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
  • Clean, maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations
  • Receive and count stock items, and record data manually or using computers.

Education

Diploma - Hospitality Management

AOI institute (city campus)
06.2009

Bachelor's - Information Technology

Punjab Technical University

Skills

  • Customer Service
  • Communication Skills
  • Written Communication
  • Spoken Communication
  • Phone Etiquette
  • Business Correspondence
  • Administration
  • Data Entry
  • MS-Office
  • ERP Management
  • File Management
  • Confidentiality
  • Filing Management
  • Document Management
  • Email Management
  • Organisation
  • Time Management
  • Teamwork
  • Quality Work
  • Banking
  • Cash Handling
  • Cash Transactions
  • Cash Counting
  • Till Operation
  • Invoice Charging

Current Job

Managing Taxi Business, Driving, people management, customer service, 01/2021

Overseas Experience

India, Providing administrative support to ensure the office tasks and deadline running smoothly. Maintaining effective relationships with the internal and external stakeholders. Being agile and flexible according to the approach and nature of the task. Data entry into the systems. Maintaining paperwork and files in up-to-date manner. Sorting paperwork according to the requirement. Downloading files and pdf to provide information to the upper management as required. A great attitude and strong customer service ethic

Other Information

New Zealand Citizen, Clean record and ready to take any security checks., English, Hindi, Punjabi

References

Reference available on request

Timeline

Currently managing Taxi Business

01.2021

Shift supervisor at KFC

12.2017 - 12.2020

Manager at JD Foods Ltd.

04.2015 - 10.2017

Office Supervisor at Z

08.2014 - 05.2016

Administration Assistant/ Office Manager

03.2007 - 01.2012

Stock taker at RGIS – Stocktaking and Stocktaking Solutions

Diploma - Hospitality Management

AOI institute (city campus)

Bachelor's - Information Technology

Punjab Technical University

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