Summary
Overview
Work History
Education
Skills
Timeline

Amit Sharma

ORELIA,WA

Summary

Retail Assistant Manager with 12 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

IGA
Alice Springs, Northern Territory
10.2018 - Current
  • Coordinated weekly conferences with team to communicate sales and customer service goals.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Console Operator

Puma Energy
St James, WA
06.2021 - 05.2022

Fuel Station Attendant

IGA
Alice Springs, Northern Territory
01.2018 - 09.2018
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Maintained inventory of all saleable items.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Maintained clean and orderly work station.
  • Assisted customers with operating fuel pumps, explaining proper fueling techniques.
  • Facilitated sales of services and goods.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Educated customers about brand to incite excitement about company's mission and values.
  • Responded to all customer inquiries thoroughly and professionally.

Education

Bachelors of Commerce - Marketing And Management

Charles Darwin University, Darwin
03.2018

Diploma of Business -

James Cook University, Brisbane
03.2015

Certificate III Individual Support - Disability, Ageing, Home And Community

Star Community College , Sydney
12.2020

Skills

  • Inventory Control
  • Store Management
  • Sales Goals
  • Process Improvement
  • Store Merchandising
  • Purchasing
  • Key Performance Indicators (KPIs)
  • People skills
  • Documentation abilities
  • Social Services
  • Conflict Resolutions
  • Documentation and reporting
  • Coaching and mentoring
  • Relationship building

Timeline

Console Operator - Puma Energy
06.2021 - 05.2022
Assistant Store Manager - IGA
10.2018 - Current
Fuel Station Attendant - IGA
01.2018 - 09.2018
Charles Darwin University - Bachelors of Commerce, Marketing And Management
James Cook University - Diploma of Business,
Star Community College - Certificate III Individual Support, Disability, Ageing, Home And Community

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Amit Sharma