Amit Sharma
Harrison,ACT
Summary
To utilize my knowledge and skill experiences to secure a job in a progressive organization where my efficiency and ability is both expected and rewarded accordingly.
Overview
15
15
years of professional experience
Work History
HR Driver
DHL
10.2020 - 05.2023
- Load the truck at yard and scan all the pallets
- Pick-ups from different warehouse and drop to the DHL HUB
- Do all the paperwork and keep record of CHEP and LOSCAM pallets
- Check vehicles to ensure that mechanical, safety, and emergency equipment is in good working order, report to location manager if any issues found
- Customer Service
- Address Harrison, ACT, 2914
- Phone 0469868973
- E-mail amitsharma.sydney@yahoo.com
- Accurately complete corresponding delivery paperwork and work with production, sales, and customers to communicate issues with loads and delivery time
- Develop, implement, and comply will all continuous improvement initiatives.
Van Driver
PEPSI, SCHWEPPES
07.2016 - 05.2020
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied
- Assisting with loading and unloading items from vehicles
- Accepting payments for delivered items
- Providing excellent customer service, answering questions, and handling complaints from clients
- Abiding by all transportation laws and maintaining a safe driving record
- Preparing reports and other documents relating to deliveries.
Customer Service Officer
AMP
04.2013 - 03.2016
- Inbound enquiries relating to all aspects of superannuation
- Advise clients on all SMSF issues, pension restructuring, borrowings and contributions
- Benefit Payments and transfer of funds
- Client services verbal and written
- Provide Information about Investments and daily unit prices
- Calculation of Monthly fees and premiums
- Rollover inputs and confirmation
- Respond to complex telephone and written inquiry.
Customer Service Representative
ANZ Bank
02.2011 - 12.2012
- Having in depth knowledge of the products, competition, and industry
- Proactively acquiring customer's information and making decisions and give them best suitable financial solution
- Identifying customer's accounts base and conducting a mortgage or a general referral
- Conducting credit card applications and making sure that customers' meet the basic lending criteria, then conducting a thorough application on their Assets and Liabilities to minimize credit risk
- Maintaining high quality and professional standards when dealing with customers maximizing profitability of the customers' relationship
- Provide analytical information as a part of ANZ's insurance team
- Assessing customers Assets and Liabilities and making sure they are eligible to Increase limits on their credit cards
- Budgeting income and expenses for customers and providing them with best accounts liaising with their needs.
Customer Service Officer
Telstra, Stellar
10.2009 - 01.2011
- Deliver world class customer service and build customer satisfaction and loyalty
- Provide effective and timely resolution of a range of customer enquiries
- Was part of a project for introducing a new product and was responsible for budgeting costs and managing revenue
- Complete ongoing training to stay abreast of product, service, and policy changes
- Strike a positive and cooperative tone with both customers and co-workers
- Demonstrate best judgement in the disbursement of adjustments and credits
- Deliver exceptional customer service to irate customers
- Strive for one-call resolution of customer issues.
09.2008 - 09.2009
- Handled a high volume of outbound calls within a dynamic call centre environment
- Managed multiple priorities and maintained effective results in quota driven workplace
- Assisted energy customers with items such as giving offers and discounts by paying bills on time
- Responded to customer inquiries and requests to resolve them efficiently and professionally
- Accepted assignments with an open, cooperative, positive, and team-oriented attitude
- Exercised strong interpersonal communication skills with customers and department personnel.
Education
Certificate II in Security Operations.
Core Facilities
Canberra, ACT10.2023
First Aid Certificate
Core Facilities
Canberra, ACT10.2023
High School Diploma -
P.S.E.B.
India04.2003
Skills
- Excellent Strong Communication skills
- Excellent Well-developed written, oral, interpersonal, and organizational skills
- Proven Analytical Skills
- Customer Relation Management
- Stakeholder management
- Excellent Quality Management
- Excellent Strong problem solving and resolution acumen
- Well established computing skills including MS Word, Excel and PowerPoint
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
HR Driver
DHL
10.2020 - 05.2023
Van Driver
PEPSI, SCHWEPPES
07.2016 - 05.2020
Customer Service Officer
AMP
04.2013 - 03.2016
Customer Service Representative
ANZ Bank
02.2011 - 12.2012
Customer Service Officer
Telstra, Stellar
10.2009 - 01.2011
09.2008 - 09.2009
Certificate II in Security Operations.
Core Facilities
First Aid Certificate
Core Facilities
High School Diploma -
P.S.E.B.
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