AMIT TANEJA
Melbourne
Summary
Dynamic and seasoned techno-functional manager with extensive experience in Digital Transformation, Business Relationship Management, and large-scale product development across Financial Services, Telecommunications, and Media industries. Proven success in driving organizational change and transformation through innovative digital strategies, fostering collaboration across cross-functional teams, and leading initiatives that deliver measurable business outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sr. Product Owner, Digital Enablement
National Australian Bank (NAB)
12.2019 - Current
- Managing digital product development and transformation across Mobile & Internet banking channels for NAB Retail and newly acquired Citi USL White label Business
- Partnered with senior leaders to analyze product metrics, delivering insights that informed strategic decisions and enhanced the overall digital customer experience
- Created digital product roadmaps for multiple focused areas in close collaboration with executive leadership, ensuring alignment with strategic goals and driving continuous improvement
- Managed NAB-Citibank synergy projects (post Citi bank WL business acquisition) to align product delivery across their respective channels, recommending areas of re-use for managing costs, customers migration strategy, managing product development for USL white labeled partners and managing senior exec level reporting across NAB and USL White Label partners
- Spearheaded and delivered digital self-service experience for entire Accounts and Cards Management function for Consumer White labelled Credit card to be used for recently acquired 1.4 million Citi customers
- Developed NAB's Personal Financial Management (PFM) system, allowing customers to categorize their income and expenses, helping them manage cash flow more effectively
- Led the creation of Proof of Balance and Interim Statements products to support customers during the COVID-19 crisis, facilitating Centrelink payouts
- Directed the development of the Transaction History product for NAB Mobile, Desktop, and several other platforms, benefiting over 4 million monthly users with enhanced transaction insights, merchant enrichments, and dispute process improvements
- Owned and prioritized product backlogs and business outcomes, translating business outcomes into epics, features and user stories, ensuring alignment with customer needs and stakeholder priorities
- Collaborated closely with Risk, Fin Crime, Marketing, UX/UI Designers, Accessibility, Architects, SMEs, Legal & Compliance, Operations support teams and Dev Teams to refine the product and incorporate features based on customer feedback and market demand
- Carried out additional project management activities in Project Manager’s absence such as Operational readiness, Materiality Analysis, Risk assessment (DRA) etc
- Spearheaded the development of NAB’s award-winning Transaction History feature, contributing to NAB being named the winner of the Best Internet Banking Initiative at the 2023 Global Retail Innovation Awards in Singapore
- Played a pivotal role in the success of NAB Mobile, recognized as the Excellent Banking App in the 2023 Mozo Experts Choice Awards, out of 74 global competitors
- Key contributions included enhancing functionality with features like Transaction History and a Personal Financial Management (PFM) tool
- Earned recognition from senior leaders at NAB and Citi USL WL for exceptional contributions to Digital Product Development, showcasing strong technical expertise and innovative problem-solving
Product Lead/Senior Consultant
Telstra
09.2018 - 04.2019
- Consulted with Telstra Australia as a Product Lead to implement Big Data Analytics Platform – EOV and NTET for B2C segment catering to Retail and Small & Medium enterprise sectors
- Led the implementation of digital platforms and transformation initiatives, driving customer-centric innovations
- Initiated discovery phase for B2C Fulfillment and Assurance, focusing on End-to-End Order Visibility, Error Management, and Notification Management
- Organized strategic workshops and discovery sessions with SMEs, architects, application leads, and other stakeholders to gather business and functional requirements
- Led multiple cross-functional squads comprising both onshore and offshore teams, fostering collaboration and alignment across diverse geographies to deliver end-to-end solutions within the digital transformation portfolio
- Managed product development by creating EPICS and Features in JIRA for EOV and NTET applications to support key programs at Telstra
- Delivered enhanced user experiences through iterative A/B testing, journey mapping, and MVP development
- Acted as the first point of contact for Business Architecture Services, fostering collaboration across cross-functional teams and aligning technology solutions with business objectives
- Collated and processed data from multiple sources, structuring information to facilitate informed decision-making and priority setting within the product portfolio
- Conducted analytical tasks to assist in the prioritization of the portfolio, providing actionable insights backed by both qualitative and quantitative data
Manager, Business Relationship Management - Studio Ops
SONY PICTURES ENTERTAINMENT INC.
01.2016 - 09.2018
- Business Relationship Manager for multiple Post Production Lines of Business for Sony Pictures Entertainment - Global Mastering & Servicing (Servicing & Fulfillment arm of Sony Pictures Home Entertainment and Sony Pictures Television), Asset Management (Owners of Sony’s Library of Physical & Digital Assets) and Global Logistics (Shipping & Logistics arm of SPE)
- Led the modernization of legacy systems, spearheading digital transformation initiatives, including the re-platforming of legacy asset management and quality control systems
- Directed the vendor selection and greenlighting process for multimillion-dollar projects, ensuring alignment with strategic goals and delivering high ROI through successful project execution
- Responsible for crafting the 3-year IT strategy for multiple Lines of Business including Cost Benefit Analysis (CBA), Risk Assessment, and Information Security assessments
- Presenting plans to CIO and DCIO, securing multimillion-dollar funding for key modernization projects
- Managed stakeholder relationships and led cross-functional teams of developers and business analysts in driving end-to-end delivery, from requirement elicitation to successful implementation and process automation
- Delivered solutions using Agile Scrum practices, improving squad velocity by 63% and ensuring effective demand management through meticulous backlog grooming and prioritization of high-value stories
- Played a pivotal role as a Business Relationship Manager in the creation of a Delivery Tracking and Purchase Order system, managing $200 million worth of transactions annually
- Managed marketing, publicity and shipping application – ASAP catering to Sony clients in 60 territories worldwide
- Implemented data-driven decision making through Executive, operational, and financial reporting, utilizing tools such as Tableau, Power BI, and SAP Business Objects
- Enhanced system scalability and reduced infrastructure costs by overseeing the transition of a major legacy platform to a cloud-based solution
- Developed a strong business case for tech modernization, securing stakeholder buy-in and funding for multiple high-impact projects, driving long-term operational efficiency
- Oversaw the work of onshore and offshore squads, ensuring smooth collaboration and execution of initiatives across diverse geographies
Project Manager, Enterprise Payment System
AT&T DirecTV
04.2014 - 09.2015
- As a Project Manager lead sales commission automation and process improvement initiatives at AT&T DirecTV, USA Enterprise payment (crediting) system that handles over a Billion USD in sales commissions payments annually to 2400 Dealers, Distributors, O&O and HSPs
- Lead automation and process improvement supply chain compensation projects worth 10 million dollars annually
- Provided annual savings by carrying out monthly recovery in the form of automated chargebacks and payment reversals to plug the revenue leakage
- Successfully, integrated supply chain related compensation for the newly acquired security company -Life shield
- Created project plans, managing and forecasting project budgets (P&Ls), release and change management, identification of cross-project dependencies and management reporting
- Interviewed Stakeholders, Create Business Case document, reviewed and got Business Requirements Document (BRD) and Software Requirements Specifications (SRS) approved from stakeholders, prepared Cost and time Estimates (ROM), conducted risk analysis and developed strategies to mitigate the risks
Lead Business Analyst, Product & Pricing
UPC Netherlands (now merged with Ziggo B.V.)
05.2013 - 04.2014
- Consulted with UPC Netherlands, Products and Pricing team as a Lead Business Analyst for carrying out Product modelling and discounts/offers configurations across entire fulfilment stack
- Lead team of 6 project configurators for carrying out product and discounts/offers configurations across various systems - CRM, Billing, Order Management, Website (dot com) etc
- As per requirement from Marketing, Product Managers, Sales and Finance
- Created work effort estimation model based on PERT methodology for planning and prioritizing of product related requirements and weekly Agile releases
- Reduced stuck and fallout orders by 75% and reduced configuration of premium products by almost 36 Man Days
- Conducted and presented Show-and-Tell sessions for all the business stakeholders and application teams
- Analyzed and documented the AS-IS (current) processes and workflows
- Gathered the business requirements, created and documented the TO-BE (future) processes
Solution Designer, Customer Experience Journey Design
British Telecom Plc
09.2011 - 05.2013
- At British Telecom Plc, designed customer experience journeys for introduction of next generation Fiber Product (VoFTTP) – Fiber Voice Access and scoped them into various agile releases
- Worked with Customer Experience team, which was involved in developing enterprise process solution (L2C – Lead to Cash and T2R- Trouble to Resolve) and aided the client’s team with system integration, process design and development, process tracking, deployment and maintenance
- Worked with Business and internal stakeholders as well as external IT staff to maintain proper functioning of business systems, and manage end-to-end business process to accomplish organizational goal that is more effective and efficient
- Created Business Capabilities to identify new business opportunities
- Understand the customer requirements and deliver Tactical and Strategic Designs in Service fulfillment and service assurance journeys of voice over fiber
- Mapped existing processes with eTOM and identify the gaps as per framework
Senior, Risk Advisory
KPMG LTD
06.2010 - 09.2011
- Engaged as Business Risk Manager for Aircel Ltd
- Analyzed revenue streams, fraud alarms and prepared weekly dashboards showcasing performance indicators for various revenue streams such Prepaid, Postpaid, Data and VAS
- Developed Standard Operating Procedures (SoPs) for transition of transaction processing services (including interconnect billing & settlements) and Revenue Assurance from 24 Circle offices to a centrally controlled Shared Services Centre (SSC) for Vodafone Essar Limited
- Conducted Risk & Maturity assessment of the IT department of Qatar Telecom
Consultant, Risk Advisory
PROTIVITI MEMBER FIRM (M.E) Ltd
06.2009 - 06.2010
- Carried Revenue Assurance, Fraud Management and Business Process Reviews for clients in Kuwait and KSA – Zain Telecom, Viva, STC and Mobily Ltd
- Processes and revenue streams handled included - Prepaid, Postpaid, VAS, Network, Interconnect New product development, Customer loyalty program, sales & channel commissions, billing review, credit control and collections
Education
MBA - Marketing & Finance
S.I.T.M, Symbiosis International University
01.2009
B.E. - Computer Engineering
V.I.I.T, University of Pune
01.2007
Skills
- Digital Transformation Leadership
- Strategic Product Development and Management
- Agile Delivery & Process Optimization
- Multi-Year IT Strategy, Budgeting & P&L Management
- Vendor & Senior Stakeholder Management
- Technology Expertise (Web & Mobile Development, Cloud Computing, AI/ML, Business Intelligence & ETL,Web Analytics)
Certification
- Certified SAFe® 6 Product Owner/Product Manager (POPM) from Scaled Agile Inc.
- Certified Scrum Product Owner® (CSPO®) from Scrum Alliance
- AWS Certified Cloud Practitioner
- Oracle Cloud Infrastructure Architect Associate
- Tableau Desktop Specialist, Designer and Data Scientist Certified
- IBM Cognos Certified
- Advanced Google Analytics Certified
- Lean Six Sigma Green Belt
- ITIL® Service Management Foundation
Patents & Publications
Holds patents in Mobile ESIM designs (Embedded SIM technology) US Patent #10038667 https://patents.google.com/patent/US20170135059A1/en
Timeline
Sr. Product Owner, Digital Enablement
National Australian Bank (NAB)
12.2019 - Current
Product Lead/Senior Consultant
Telstra
09.2018 - 04.2019
Manager, Business Relationship Management - Studio Ops
SONY PICTURES ENTERTAINMENT INC.
01.2016 - 09.2018
Project Manager, Enterprise Payment System
AT&T DirecTV
04.2014 - 09.2015
Lead Business Analyst, Product & Pricing
UPC Netherlands (now merged with Ziggo B.V.)
05.2013 - 04.2014
Solution Designer, Customer Experience Journey Design
British Telecom Plc
09.2011 - 05.2013
Senior, Risk Advisory
KPMG LTD
06.2010 - 09.2011
Consultant, Risk Advisory
PROTIVITI MEMBER FIRM (M.E) Ltd
06.2009 - 06.2010
B.E. - Computer Engineering
V.I.I.T, University of Pune
- Certified SAFe® 6 Product Owner/Product Manager (POPM) from Scaled Agile Inc.
- Certified Scrum Product Owner® (CSPO®) from Scrum Alliance
- AWS Certified Cloud Practitioner
- Oracle Cloud Infrastructure Architect Associate
- Tableau Desktop Specialist, Designer and Data Scientist Certified
- IBM Cognos Certified
- Advanced Google Analytics Certified
- Lean Six Sigma Green Belt
- ITIL® Service Management Foundation
MBA - Marketing & Finance
S.I.T.M, Symbiosis International University
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