Amit Yadav
Team Member
Glenroy
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality and customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
IT Support Engineer
Chill IT
08.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
Office Administrative Assistant
Pragmatic Metal Group, Melbourne, VIC
12.2020 - 07.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Responsible to look after company's email general enquiries and forward them to Manager.
- Prepare payslips for employees and invoices for Customers using MYOB.
- Recorded expenses and maintained accounting records.
Room Attendant and Houseman
Crown Metropol Melbourne, VIC
01.2020 - 11.2020
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Responded to guest requests for assistance, toiletries and personal care items.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
- Reported found guest articles and merchandise damage to managers on duty.
Waiter,Barista & Cashier
HIYC Cafe & Restaurant, Coolaroo, VIC
03.2019 - 06.2020
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest..
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Information Technology & Systems -
Victorian Institute of Technology
03.2019 -
Skills
Great Customer Care and support
Good communication skills
Frontline Customer Service
Computer Literate
Retail sales experience
Administration skills
Retail store Management
Financial/Cashier management
Stock Management
Stocking shelves and replenishing
Heavy Lifting
Time management
CRM
Timeline
IT Support Engineer
Chill IT
08.2022 - Current
Office Administrative Assistant
Pragmatic Metal Group, Melbourne, VIC
12.2020 - 07.2021
Room Attendant and Houseman
Crown Metropol Melbourne, VIC
01.2020 - 11.2020
Bachelor of Information Technology & Systems -
Victorian Institute of Technology
03.2019 -
Waiter,Barista & Cashier
HIYC Cafe & Restaurant, Coolaroo, VIC
03.2019 - 06.2020
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