Amita Kapoor
Sydney,Australia
Summary
Senior Account Manager and QA Head with extensive experience in strategic account management and quality assurance at Divine Foods Aust. Expertise in fostering inclusive communication across global teams, enhancing service delivery, and integrating diverse perspectives for superior customer experiences. Former Professor with over two decades of academic leadership in business studies. Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
24
24
years of professional experience
Work History
Senior Account Manager & QA Head
Divine Foods Australia
Sydney, Australia
08.2011 - Current
- Spearheaded strategic account management, cultivating long-term client relationships and exceeding expectations
- Directed QA operations ensuring compliance with HACCP, SQF standards, and achieving audit success
- Optimized cross-departmental collaboration to streamline operations and reduce costs by 15%
- Led team development initiatives, enhancing professional growth and operational efficiency
Professor
Shri Ram College of Commerce (SRCC), Delhi
New Delhi, India
01.2001 - 09.2011
- Taught Business Law, Auditing, and Management; published research in business law and management journals
- Developed curriculum reflecting industry trends, organized seminars, and mentored students
- Contributed to academic administration and curriculum planning, promoting academic excellence
Interpreter
NSW Health
Newcastle, Australia
12.2007 - 06.2011
- Provided interpreting services in Hindi, Punjabi, and Urdu across medical settings
- Managed assignments across diverse medical environments, ensuring accurate communication
- Upheld confidentiality and ethical standards, supported patient care through effective cultural mediation
Freelance Tutor
Newcastle, Australia
05.2007 - 06.2010
- Provided personalized tutoring in Mathematics, Micro-Economics, and Business Studies
- Designed tailored lesson plans, monitored progress, and prepared students for exams
Education
Master of Philosophy - MPhil - Philosophy
Delhi University
07.1987
Master of Commerce - Business/Commerce, General
Delhi University
07.1985
Bachelor of Commerce - BCom - Business Honours
Delhi University
07.1983
Skills
- Quality & Audit Management
- Business Strategies & Development
- Operations & Order Management
- Negotiation & Vendor Management
- Staff Management
- Customer Relations & Service
- Invoicing & Accounts Management
- Schedule & Performance Management
- Inventory & Order Management
- Client Meetings & Product Training
- Account Management & Needs Analysis
- Brand & Sales Solutions Management
- Teamwork & Employee Mentoring
- Data Analytics & Report Writing
- Translation
Personal Information
Title: Senior Account Manager & QA Head
Languages
English
Professional
Hindi
Professional
Punjabi
Limited
Urdu
Limited
Timeline
Senior Account Manager & QA Head
Divine Foods Australia
08.2011 - Current
Interpreter
NSW Health
12.2007 - 06.2011
Freelance Tutor
05.2007 - 06.2010
Professor
Shri Ram College of Commerce (SRCC), Delhi
01.2001 - 09.2011
Master of Philosophy - MPhil - Philosophy
Delhi University
Master of Commerce - Business/Commerce, General
Delhi University
Bachelor of Commerce - BCom - Business Honours
Delhi University
Similar Profiles
Pegi KlaessPegi Klaess
Owner, Sales and Marketing Manager at Divine Gourmet Foods, LLCOwner, Sales and Marketing Manager at Divine Gourmet Foods, LLC
Nara DineshNara Dinesh
Raw Materials & Claims Specialist at Hilton Foods AustraliaRaw Materials & Claims Specialist at Hilton Foods Australia
LIAM ATWELLLIAM ATWELL
Automated Systems Specialist at Hilton Foods AustraliaAutomated Systems Specialist at Hilton Foods Australia