Summary
Overview
Work History
Education
Skills
Residency
Timeline
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AMITHA MUNIRAJU

Perth,Australia

Summary

Results-driven professional with a strong background in leveraging skills and experience to thrive in challenging environments. Demonstrated ability to quickly grasp new technologies and seamlessly adapt to diverse work settings. Possessing a flexible and diligent work ethic, consistently ready to contribute to team success.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

CVCheck Ltd
09.2021 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
  • Responded to customer requests for products, services, and company information
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
  • Assisted customers in navigating company website and placing online orders, improving overall user experience
  • Collaborated with team members to develop best practices for consistent customer service delivery
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence
  • Met customer call guidelines for service levels, handle time and productivity
  • Maintained up-to-date knowledge of product and service changes

Quality Assurance Team Lead

DHI Investigation Services
09.2015 - 09.2017
  • Working on client's National police check for employment purpose and updating accurate information from the relevant authorities within TAT
  • Processing background verification checks of the applicants for Police, Traffic, License, Employment, Qualification, Credit, Financial & Business Checks
  • Working on Predictive Psychometric Assessments, International and Social Media Checks and results are efficiently distributed electronically, providing instant access to client's national police checks online
  • Background Verification check is conducted on the applicants Education, Pre or Post Employment, Address, Identity, Drug & Reference Checks as per the client's requirement & report is sent accordingly keeping in mind the service level agreement & Turn around time
  • Initiating background checks and Criminal checks according to client requirements
  • Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures
  • Appraised customers' requirements and worked to maintain high satisfaction
  • Identified and resolved discrepancies and errors in customer accounts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs

Team Leader

Global Screening Services Pvt Ltd
03.2011 - 05.2014
  • Managing employee schedules and daily assignments
  • Interaction with customers over the phone, in person or via email
  • Handling client queries and escalation calls
  • Ensure that the internal/external quality targets are met
  • Monitoring & reporting on standards & performance targets
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers
  • Assisted in recruitment to build team of top performers
  • Coordinated resources effectively to meet project deadlines and achieve desired results
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes
  • Organized professional development workshops, contributing to ongoing growth and expertise of team
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel
  • Oversaw quality control measures, maintaining high standards for all project outputs
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements
  • Developed and executed training programs that significantly improved team skills and morale
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently
  • Frequently inspected production area to verify proper equipment operation
  • Generated reports detailing findings and recommendations
  • Gathered, organized and input information into digital database
  • Created and managed project plans, timelines and budgets
  • Observed packing operations to verify conformance to specifications
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
  • Supported creation of detailed, technical financial models to value potential acquisition targets

Education

Master of Business Administration -

Bangalore, Karnataka
01.2011

Bachelor of Science - undefined

Bangalore, Karnataka
01.2009

Skills

  • Decision making
  • Problem-solving
  • Motivation
  • Leadership
  • Teamwork
  • Analytical skills

Residency

Permanent Resident

Timeline

Customer Service Representative

CVCheck Ltd
09.2021 - 09.2022

Quality Assurance Team Lead

DHI Investigation Services
09.2015 - 09.2017

Team Leader

Global Screening Services Pvt Ltd
03.2011 - 05.2014

Bachelor of Science - undefined

Master of Business Administration -

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AMITHA MUNIRAJU