Overseeing day-to-day operations, ensuring a clean, safe, and organized environment
Managing inventory, stock levels, and ordering supplies to meet customer demand.
Recruiting, training, and supervising store staff, fostering a positive and productive work environment.
Scheduling and managing employee shifts to optimize store performance and experience in issuing contracts.
Ensuring compliance with all relevant laws, regulations, and organization policies.
Generating and analyzing reports on sales, inventory, and other key performance indicators.
Using data to make informed decisions and improve efficiency across the team.
Managing relationships with suppliers and vendors, negotiating contracts and terms
Identifying opportunities for process improvement and implementing best practices.
Taking full responsibility for the financial health, including managing budgets, controlling expenses, and optimizing revenue.
Conducting regular financial analysis to identify cost-saving opportunities and revenue-boosting strategies.
Monitoring and reconciling financial transactions, including sales, deposits, and expenses.
Tracking and reporting on key financial metrics to the corporate office and senior management.
Collaborating with accounting or finance teams to ensure accurate and timely financial reporting.
Customer Service Consultant
StarTrack
Melbourne, Australia
11.2022 - 06.2023
Multitasking effectively to simultaneously handle website chat and telephone customers' needs.
Troubleshoot customer service issues with methodical approach by implementing relevant, actionable solutions.
Employed prescribed sales processes to cultivate strong customer relationships.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responding to customer requests for products, services and company information.
Retail Manager
Shell Yaraville
Yaraville, Australia
11.2019 - 11.2022
Actively listening, handled concerns quickly and escalated major issues to supervisor.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Rotated merchandise and displays to feature new products and promotions.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Approved regular payroll submissions for employees and manged employee contracts.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Dispatch Senior Associate
MarleySpoon
Altona North, Australia
04.2019 - 11.2019
Working as a Lead senior associate in dispatch to manage all the orders
Instruct stock handlers as to proper storage of various materials
Operate FORKLIFT for incoming and outgoing freights shipments
Using CHEP account to record all pallets going out
Train and supervise warehouse team members
Enforced procedures for compliance with health and safety regulations
Coordinated with other warehouse team members to ensure safe and prompt storage or retrieval of materials for delivery or pickup
Loading and unloading trucks for various orders and incoming deliveries
Learned how to perform various activities like manage roasters of every other employee, managing database of the company records
To keep the records of all transfer outs made within the day and managing database.
Education
Bachelor of Business Management I - Business Accounting
Federation University
Skills
Human Resourcing skills:
Finding and hiring the right talent in sourcing candidates, conducting interviews, and assessing qualifications are essential for successful recruitment
Designing training programs, providing feedback and coaching, and creating opportunities for career advancement
Strong mediation and conflict resolution skills to address disputes effectively and maintain a harmonious work environment
Adaptable and flexible to navigate these changes and implement new strategies and policies accordingly
Upholding ethical standards and maintaining confidentiality are critical to build trust and credibility when handling sensitive information about employees and the organization
A dedicated and results-driven HR professional experience in areas such as recruitment, employee relations, training, etc
Contribute effectively to HR team and support the organization in achieving its strategic objectives
Lead recruitment efforts, including sourcing candidates, conducting interviews, and managing the selection process
Familiarity with employment laws and regulations at the local, state, and federal levels, ensuring the organization's practices adhere to legal requirements
Strong verbal and written communication skills to interact effectively with employees, managers, and external stakeholders This includes active listening, clarity in conveying information, and the ability to negotiate and resolve conflicts
Management skills:
Financial Management: Proficient in budgeting, cost control, and financial analysis, leveraging a business major in accounting
Customer Relationship Management: Demonstrated ability to handle high volumes of inquiries and complaints, achieving high customer satisfaction rates
Sales and Marketing Strategy: Successful track record of implementing effective strategies resulting in significant sales growth
Data Analysis: Utilized data and analytics to make informed decisions for optimizing operations and driving growth
Inventory Management: Experienced in maintaining optimal stock levels and reducing waste
Vendor Negotiation: Negotiated contracts for cost savings and improved supplier relationships
Regulatory Compliance: Ensured store compliance with local, state, and federal regulations, minimizing risks
Efficient Multitasking: Proficient at managing multiple tasks simultaneously, including high call volumes and customer queries
Cross-Functional Collaboration: Collaborated with other departments to relay customer insights and improve products and services
Training and Mentorship: Provided training and mentorship to team members, enhancing their skills and ensuring a unified customer service approach
Windows XP/7/10, Microsoft Office, Outlook & Excel
MS Access Database Management System
Customer/Employee handling and data entry skills
Demonstrated skills in working with internal and external stakeholders
Demonstrated ability to multi-task, manage conflicting priorities and deadlines
Developed strong teamwork attitude whilst working on study projects
Highly motivated, flexible, and adaptable with an ability to work under pressure
References
References available upon request.
Timeline
Corporate Store Manager
7-Eleven Australia
06.2023 - Current
Customer Service Consultant
StarTrack
11.2022 - 06.2023
Retail Manager
Shell Yaraville
11.2019 - 11.2022
Dispatch Senior Associate
MarleySpoon
04.2019 - 11.2019
Bachelor of Business Management I - Business Accounting