Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Personal Information
References
Hobbies and Interests
Timeline
Generic

Amitkumar Vaidya

Oran Park,Australia

Summary

An IT Security professional with approximately 20+ years of experience with core contribution across Operation, Client Engagement, Account management and Customer Support in Endpoint/Network/Cloud Security Vertical. In the current role as TAM with 2+ years of experience in managing client relationships and providing technical solutions. Adept at identifying customer needs, developing tailored strategies, and ensuring timely project delivery. Proven track record in increasing account revenue and maintaining high levels of customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Snr TAM

Crowdstrike Australia Pty Ltd
11.2021 - Current
  • Serve as primary technical contact and augment our customer support teams.

Escalation Engineer

Crowdstrike Australia Pty Ltd
03.2020 - 11.2021
  • Triage escalation of customer technical issues from TSE/TAM/Sales Team.

Snr Technical Support Engineer

Crowdstrike Australia Pty Ltd
01.2019 - 03.2020
  • Resolve customer technical issues or product issues via telephone, email, chat or remote access.

Tier-3 Engineer

McAfee Australia Pty Ltd
09.2016 - 12.2018
  • Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex security/product related issues.

Resident Product Specialist

McAfee Australia Pty Ltd
03.2013 - 09.2016
  • Dedicated on-site resource
  • Capturing existing and new requirements and then design, build, implement the security services to support the business.

Product Specialist

McAfee Australia Pty Ltd
06.2011 - 03.2013
  • Provide support for Gold Enhanced and Platinum Level Customers as the primary responsibility.

Technical Support Engineer

McAfee India Pvt Ltd
06.2005 - 06.2011
  • Attend to customer queries logged via Service Portal or Call or Chat.

SME

Knoah Solutions Pvt Ltd
11.2002 - 06.2005
  • Assist agents and Team Leaders by knowledge sharing.

Education

Master of Computer Application (MCA) -

Osmania University
04.2001

Bachelor of Science (B.Sc. - Electronics) -

Osmania University
04.1997

Board of Intermediate Education -

Osmania University
04.1994

Secondary School Certificate -

St Joseph High School
04.1992

Skills

  • Intrusion Detection
  • Cloud computing
  • Client Relationship Management
  • Networking concepts

Websites

Certification

  • Associate Cloud Engineer Certification Google; May 2024
  • CrowdStrike Certified Cloud Specialist; May 2024
  • CrowdStrike Certified Falcon Administrator; Jan 2024
  • AWS Certified Cloud Practitioner; July 2023
  • CompTIA Security +, Bangalore, 12/01/07

Languages

English
Hindi
Telugu

Personal Information

Title: Snr Technical Account Manager

References

  • Mark Leung, mark_leung@outlook.com, +61 421616652
  • Anitha Appuhamy, anitha.kk@gmail.com, +61433134524

Hobbies and Interests

  • Traveling
  • Cooking
  • Reading
  • Sports

Timeline

Snr TAM

Crowdstrike Australia Pty Ltd
11.2021 - Current

Escalation Engineer

Crowdstrike Australia Pty Ltd
03.2020 - 11.2021

Snr Technical Support Engineer

Crowdstrike Australia Pty Ltd
01.2019 - 03.2020

Tier-3 Engineer

McAfee Australia Pty Ltd
09.2016 - 12.2018

Resident Product Specialist

McAfee Australia Pty Ltd
03.2013 - 09.2016

Product Specialist

McAfee Australia Pty Ltd
06.2011 - 03.2013

Technical Support Engineer

McAfee India Pvt Ltd
06.2005 - 06.2011

SME

Knoah Solutions Pvt Ltd
11.2002 - 06.2005

Master of Computer Application (MCA) -

Osmania University

Bachelor of Science (B.Sc. - Electronics) -

Osmania University

Board of Intermediate Education -

Osmania University

Secondary School Certificate -

St Joseph High School

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Amitkumar Vaidya