AMLAN MAJUMDER
Nedlands,WA
Summary
Has over 7 years of work experience, mostly in the banking industry. Completed Masters in Applied Finance at The University of Western Australia in December 2020, Perth. Currently working in Bankwest, Perth. Summary Over 6 years of experience in banking and financial services alongwith rich experience in administration, supervision, team building, business operations, customer handling and client management. Completed Masters of Applied Finance at University of Western Australia, graduated in December 2020. Currently working as Customer Service Representative in Bankwest since July 2021. Residing in Perth, Australia, on a Temporary Graduate Visa (485) since August 2021, in the process of applying for PR Visa (190).
Overview
7
7
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Representative
BANKWEST
Perth, Western Australia
07.2021 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Processed customer adjustments to maintain financial accounts.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Effective liaison between customers and internal departments.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative
The Good Guys
Perth, WA
08.2020 - 07.2021
- Worked as part time employee, mainly to gain experience of Australian work culture and to cover personal expenses during studies.
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services and company information
- Processed customer adjustments to maintain financial accounts
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Offered advice and assistance to customers, paying attention to special needs or wants
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
Coursework Representative
UWA PSA FABLE
Perth, WA
07.2020 - 12.2020
- Representative of students of Masters by Coursework in the Faculty of Arts,
- Business, Law and Education at UWA
- UWA Student Guild
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Officer of PR
UWA Guild International Students
Perth, WA
04.2019 - 12.2019
- Created and regularly updated department work instructions and reports.
- Estimated labor requirements to support anticipated workload.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Senior Manager Operations
Recruwiz Services Private Limited
Kolkata, West Bengal
09.2018 - 01.2019
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Allocated resources to planned programs according to business objectives.
- Provided leadership for continual management and employee training initiatives.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Drafted invoices for completed work.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Self Employed
Self Employed Writer
Kolkata, West Bengal
07.2016 - 08.2018
- Dealing as part time broker in Real Estate and as financial consultant.
Assistant Manager
State Bank of India
Kolkata, West Bengal
05.2012 - 06.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Mentored team members to enhance professional development and accountability in workplace.
- Directed promotion and brand loyalty efforts to build direct relationships with customers.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Compiled financial data to comply with budget.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
Probationary Officer
UCO Bank
Kolkata, West Bengal
08.2011 - 05.2012
- Supervision of a branch as an
- Assisted customers with banking transactions, identified and serviced customer needs and resolved issues.
- Represented bank to community through good customer relations.
- Assisted with complex transactions using overrides and functions requiring additional authorization levels.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Examined customer loan applications for loan approvals and denials.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Systems Engineer Trainee
Infosys Technologies
Mysore, Karnataka
06.2010 - 01.2011
- Documented system changes performed to maintain accurate operating records.
- Collaborated with engineering staff during early project stages to develop effective strategies for implementation.
- Helped develop and maintain system procedures to support file integrity and operation in event of system loss.
- Assisted in engineering information systems software and hardware to support applications and control systems.
- Participated in system development life cycle from requirements analysis through system implementation.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
Education
Master's degree - Applied finance
The University of Western Australia
Perth 01.2019 - 01.2020
MBA - Finance
Sikkim Manipal University
Kolkata 01.2013 - 01.2015
Bachelor of Technology - BTech - Biotechnology
National Institute of Technology Durgapur
Durgapur 01.2005 - 01.2010
Skills
Bengali (Full Professional)undefined
Timeline
Customer Service Representative
BANKWEST
07.2021 - Current
Customer Service Representative
The Good Guys
08.2020 - 07.2021
Coursework Representative
UWA PSA FABLE
07.2020 - 12.2020
Officer of PR
UWA Guild International Students
04.2019 - 12.2019
Master's degree - Applied finance
The University of Western Australia
01.2019 - 01.2020
Senior Manager Operations
Recruwiz Services Private Limited
09.2018 - 01.2019
Self Employed
Self Employed Writer
07.2016 - 08.2018
MBA - Finance
Sikkim Manipal University
01.2013 - 01.2015
Assistant Manager
State Bank of India
05.2012 - 06.2016
Probationary Officer
UCO Bank
08.2011 - 05.2012
Systems Engineer Trainee
Infosys Technologies
06.2010 - 01.2011
Bachelor of Technology - BTech - Biotechnology
National Institute of Technology Durgapur
01.2005 - 01.2010
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