Amélie de Jong
Walloon,Australia
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Blue Social Eatery
01.2024 - 01.2025
- Provided attentive guest service to ensure a positive dining experience
- Managed accurate order taking and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to enhance menu knowledge and improve service efficiency.
- Operated point-of-sale (POS) system for orders and transactions
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area to promote positive guest experiences.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Implemented process improvements that streamlined service flow during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Barback
Mudbar
01.2024 - 01.2025
- Maintained cleanliness and organization of bar area to enhance operational efficiency.
- Assisted bartenders with drink preparation and service to ensure timely customer satisfaction.
- Stocked inventory, including glassware and garnishes, to support seamless bar operations.
- Monitored product levels and communicated shortages to management for timely replenishment.
- Collaborated with team members to improve workflow and optimize service delivery during peak hours.
Casual Sales Associate
Target
01.2022 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized merchandise displays to improve product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and operational objectives.
- Trained new associates on customer service standards and store procedures.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Built relationships with customers to encourage repeat business.
Waitress
Homage
01.2021 - 01.2022
- Trained new team members on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of dining area to promote positive guest experiences.
- Assisted in inventory management by tracking supplies and minimizing waste.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
St Patricks College
01.2024
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Launceston Church Grammar School
01.2022
Skills
- IT SKILLS – Microsoft Word, Microsoft Excel, PowerPoint
- Greeting guests
- Team collaboration
- Hospitality service expertise
- Handling complaints
- Payment processing
- Time management
- Attention to detail
- Complaint resolution
- Upselling techniques
Accomplishments
- Received Co-Captaincy for SPC’s Senior Girls NSATIS soccer team
- Competing in ROFC U’17 Girls
- Graduating High School
- Competing in SPC’S Senior Girls NSATIS Soccer team
- Attended and completed the Work Exposure in Government (WEX) program
- Attended and completed the Yagilaith PathWays Program
- Received an Exemplary Service award
- Received an Academic Excellence Award
- Organised fundraising for Thyne House Charity
- Co-Managing LCGS’ Senior Volleyball team
- Competing in LCGS’ Senior Girls NSATIS Soccer team
2024
2023
2022
Certification
2024
- Provisional Driver’s Licence - Own a car
- Highschool Diploma
- RSA
2020
- A1 German Exam Goethe Institute
Hobbies and Interests
Creative writing and reading, Studying ancient and current history, Debating and studying current events and politics, Playing Soccer, Visual Arts
Timeline
Waitress
Blue Social Eatery
01.2024 - 01.2025
Barback
Mudbar
01.2024 - 01.2025
Casual Sales Associate
Target
01.2022 - 01.2024
Waitress
Homage
01.2021 - 01.2022
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Launceston Church Grammar School
St Patricks College