Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hi, I’m
Amma Arango
Port Macquarie,NSW
Summary
Overview
19
years of professional experience
1
Certification
Work History
Olives Italian Restaurant
Waitress Supervisor
02.2017 - 11.2019
Job overview
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Monitored dining area to ensure all guests received attentive service without delays.
- Boosted customer satisfaction with quick and accurate order processing.
- Achieved high levels of customer loyalty through exceptional service and engagement.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Fostered positive and welcoming atmosphere for guests, contributing to repeat business.
Bruel & Kjar
Sales & Marketing Coordinator
05.2010 - 03.2017
Job overview
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Enhanced brand visibility by managing online presence, including company website and social media accounts.
- Optimized marketing materials with engaging visuals and persuasive copy, resulting in higher conversion rates.
- Boosted sales revenue by developing and implementing targeted marketing campaigns.
- Aligned sales goals with overarching business objectives by collaborating closely with senior leadership on strategy development.
- Maximized trade show impact by designing eye-catching booths and coordinating pre-event promotions.
- Managed advertising budgets effectively while negotiating favorable rates for media placements across various channels.
- Implemented a CRM system that streamlined the tracking of leads, deals, and customer interactions for the entire sales team.
- Developed comprehensive sales training materials that improved new hire ramp-up time and overall team performance.
- Achieved customer satisfaction through prompt response to inquiries, leading to repeat business and positive referrals.
- Increased lead generation by executing innovative outbound strategies, such as cold calling and email campaigns.
- Expanded market share by identifying and penetrating new industry verticals, resulting in increased revenue diversification.
- Streamlined internal communication for increased efficiency between the sales and marketing teams.
- Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Participated in skills development initiatives to promote team competence and success.
- Established long-term partnerships with key industry influencers that further strengthened the company''s position within the market.
- Conducted market research to identify trends and competitor strategies, informing adjustments to company offerings accordingly.
Clarify Inc
Sales & Marketing Coordinator
12.2000 - 07.2005
Job overview
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Maintained up-to-date knowledge of products and services offered to customers.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Built local sales and marketing plan for each targeted district within defined territory.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Communicated relevant information to internal and external stakeholders.
- Identified and developed key operations and influencer relationships within targeted districts.
- Collaborated with cross-functional teams on product launches, ensuring successful rollouts and strong initial sales performance.
Education
Meadowbank TafeSydney
Associate Diploma from Administration And Finance
10-1995
University Overview
St Scholastica's Ladies College Sydney, NSW
High School Diploma
11-1992
University Overview
Skills
- Task delegation
- Complaint handling
- Order accuracy
- Sales promotion
- Waiting tables
- Customer service
- Food and beverage service
- Relationship building
- Cash handling
- Payment acceptance
- Team collaboration
Certification
- Barista Level 1 Certificate - Specialty Coffee Association.
Languages
Spanish
Native or Bilingual
Italian
Limited Working
Portuguese
Elementary
Timeline
Waitress Supervisor
Olives Italian Restaurant
02.2017 - 11.2019
Sales & Marketing Coordinator
Bruel & Kjar
05.2010 - 03.2017
Sales & Marketing Coordinator
Clarify Inc
12.2000 - 07.2005
Meadowbank Tafe
Associate Diploma from Administration And Finance
St Scholastica's Ladies College
High School Diploma
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